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  1. #1
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    Norton Auntie Virus, perhaps only aplies to 2003 v

    I just sent the following to Symantec, anybody know of a solution.
    ------
    1. In NAV 2002, I was able to create a custom scan that scanned the
    networked drives known by my system.

    2.Now that I have NAV 2003, today, I decided to change the
    custom scan to reference each drive thru a mapped
    folder in My Network Places. There are 5 such folders.

    When I create the custom scan, the folders are listed as, e.g.:

    Gocuments and SettingsHoward KaikowNetHoodEDESKPRO (and subfolders)

    There are 5 such mapped folders, each of which is working correctly.

    When I run the scan, the summary shows that only 10 files were scanned, i.e., 2 for each mapped folder.

    I am following the instructions in your KB article 1999092111413306.

    Seems to be a bug in NAV with (lack of) respect to mapped folders.

    3. I was disappointed to find that Symantec no longer has its discussion forums. What happened to those forums? Will they return?

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    I've noticed something strange about my NetHood folders (this is on Windows 2000). While many of them seem to be "direct" shortcuts, others have morphed into a regular folder (not the fancy network folder icon) with exactly two items in them:

    1. <LI>Desktop.ini

      A hidden file with contents similar to:

      [.ShellClassInfo]
      CLSID2={0AFACED1-E828-11D1-9187-B532F1E9575D}
      Flags=2
      ConfirmFileOp=0

      <LI>A shortcut named target that goes where this shortcut used to go.
    What the heck is up with that? When I drop to the CMD line, it turns out that all of the NetHood subfolders have this same structure. Hmmm...

    So Howard, to get back to your situation, could Norton be seeing these My Network Places shortcuts for what they really are rather than how Windows displays them to users? Does the NAV log have these file names in it (if NAV logs file name)?

  3. #3
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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    With NAV 2003, the log files seem to be open all the time, so I cannot view them without booting to another system on the PC.

    I tried running Back Up MyPC to back up the drives on the other system. BUMP had no problems.
    So NAV is incorrectly using the folders in NetHood.

    If I'm lucky, I'll get an answer from Symantec tomorrow.

    I find it hard to believe that Symantec dropped their forums.
    They could have left the forums exist if only for peer to peer help.

    My question is likely easily answerable.

  4. #4
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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    1. I booted to another Win 2000 partition that has NAV 2002.

    The log files for NAV 2003 are not character encoded so I cannot read them.
    Same problem exists in NAV 2002.

    2. I got the same type of inept answer I've gotten before from Symantec's very inept tech support.

    You will note in my original message I stated "I am following the instructions in your KB article 1999092111413306.".

    The techie's response is given below. The techie referred me to the article I had already stated I had followed.
    This is a very common type of response from Symantec. They do not read the messages we send to them.
    --------------------------------------------------------------------:
    In your message you wrote:
    >I have NAV 2003, today, I decided to change the custom scan to reference each drive thru a mapped folder in My Network Places. There are 5 such folders.

    Howard, please follow the instructions mentioned in the link provided below to run custom scan:

    Title: 'How to create and schedule custom scans with Norton AntiVirus'
    Document ID: 1999092111413306
    > Web URL: http://service1.symantec.com/support/nav.n...999092111413306

    Please let us know if we can be of any further assistance.
    --------------------------------------------------------------------:

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    Maybe they train them at the same place they train the Dell e-mail support people. <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    That type of "non-response" is typical. Several months ago I had an unusual noise problem on my Dell. I followed numerous troubleshooting procedures recommended by Dell's tech articles, outlining them in my email. I got the same type of reply as you got from Symantec. My response was an email that SHOUTED!! FOR A HUMAN BEING!!! TO RESPOND!!! That worked.

  7. #7
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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    In Symantec's case, it is worse.

    Back when they had user forims to which their techies responded, I could see this problem repeated many times in response to my postings and the postings of others.

    In one case, it got so bad, I called Symantec and escalated and even got a PUBLIC "semi-apology" in the forum.

    However, that particular employee was still posting inept responses months later.

    At least as important is that tho the Symantec KB has lots of useful stuff, it is rather difficult to locate info with their search engine.

    In trying to resolve the problem I reported, I did searches for things such as "mapped drive" and got hundreds of hits.
    It is just not practical to go thru all such hits to try to find an article specific to a particular problem.

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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    Howard, We had such bad response from Symantec support at work, that we will not purchase any more of their software. Also, I will not put any of their software on any machine away from work that I have any influence over.

    Joe
    Joe

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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    I agree, but I need to use AV software to see how AV software affects the VBA code I produce.
    I chose NAV ONLY because it is the most coomon AV software used by Clients.

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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    I learned that the responses are from a 3rd party support outfit, not from Symantec.

    See http://www.softwarespectrum.com/cont...es/default.asp.

    The most recent response was even more irrelevant than the first response.
    I won't waste your time by showing you their most recent response.

    The following is my latest response, hoping to simplify the issue (doubt that it will do any good):

    "I'm sorry, but your suggestions in no way address the problem I raised.
    Please reread my original message.

    NAV 2002 and 2003 are unable to scan the subfolders and files in folders
    that are defined in My NetWork Places, but they can scan those folders and
    files if a drive letter is used instead in My Computer.

    I'm sure that Symantec has seen this before, the problem is quite clear.

    If Spectrum does not have the resources to answer this quesion, then you
    need to escalate the question to Symantec."

  11. #11
    Silver Lounger Bruce K's Avatar
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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    <center><IMG SRC=http://www.krymow.com/images/ziplip.gif></center>

  12. #12
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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    Below you will find the most recent response from "Symantec".

    Problem is that step 6 cannot work because the Add button is unavailable when My NetWork Places is selected in Step 5.

    Do the following instructions work for any of you, even those of you not named Howard?
    --------------------------------------------------------------------------------------
    Howard, please follow the steps mentioned below to scan My Network Places:

    1) Open Norton AntiVirus (NAV)
    2) Click "New". This would open NAV Scan Wizard. Please follow the Wizard.
    3) Click Next.
    4) Click Add Folders. Select the drives that you want to scan in My Network Places. This would enable Add button.
    5) After selecting the drives select My Network Places.
    6) Click Add.
    7) Click Next.
    8) This would prompt a name for the scan. Provide a name and click finish. This would end the Wizard and add the scan name in the scan interface. Then Select the scan name and click scan to scan the drives. This would scan the drives in My Network Places.

  13. #13
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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    Howard,
    It works for me, BUT, you have go on into your network places and select the different drives and/or folders you want to scan. You can NO just select "Network" places as the area to be scanned. I have a 4 computer network and was able to define a scan for each of the other three. I will warn you, it will be a very slow scan, do to network traffic and speed.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  14. #14
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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    I did not just select My NetWork Places.

    I did what the "Symantec" instructions stated.

    The instructions state to first select the drives in My NetWork Places
    OK, I do that without hitting Add.
    I then select My NetWork Places, now the Add is not disabled.
    I hit Add.
    And save the scan.

    Problem persists

  15. #15
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    Re: Norton Auntie Virus, perhaps only aplies to 2003 v

    I found a workaround and an explanation for NAV's behavior, but competent NAV tech support should have known the answer right away.

    When you add a folder to My Network Places, you end up with something like the following in My Network Places.

    Add Newtwork Place
    Entire Network
    CDeskpro
    DDeskpro
    .
    .
    .
    My Web Sites on MSN

    When creating a net backup in, say, BackUp MyPC, I identified the drives by clicking on each of the CDeskpro, DDeskpro, ... folders listed in My Network Places.
    This works as expected.

    If I double-click on the folders in My Network Places, I get the expected Explorer windows.

    However, when creating a scan in NAV, clicking on a folder results in, say, the following being included:

    Gocuments and SettingsHoward KaikowNetHoodEDESKPRO (and subfolders)

    If you open a Command Prompt window in Win 2000 and CD to the above folder, you will see that it contains only the . and .. files, which explains why NAV is checking only 2 files per drive.

    In order to get NAV to scan the drives, the folders have to be specified in My Network Places by stepping down thru the Entire Network icon.
    So BackUp MyPC uses more intelligence than NAV in accessing networked folders.

    I believe that NAV should handle the defined folders the same way as Backup MYPC.
    After all, if I double-click on the folders, I get to the drives, so NAV should be able to vet these properly.

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