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    Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    This problem is with XP and IE 6.
    When you go to a site that has a popup box for login and password, normally you can click on the save button and the information is saved. The popup box will come back with each time you go back to the site, but the user id and password are already entered so all you have to do is click on the OK button.
    This works with IE 6 and Win 2000 / 98, but its not working with XP. All options seem to be the same between IE6 and the other OS's that work, its just XP that has the problem. I've looked on the MS newsgroup and have seen several people with this problem, but no answers as to a resolution.
    All help is appreciated.

    BTW, I've tried the fix for XP and Outlook express not saving passwords, that didn't work...

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    1) I assume you have checked the Content tab and made sure you have AutoComplete enabled for UserNames and Passwords.

    2) Have you verified that the Protected Storage Service is "up and running"?

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    1. Autocomplete is set for usernames and passwords on forms... in fact all items are checkmarked

    2. Protected Storage Service is up and running...

    Is there more I can check for?? I want to get this fixed....

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    Are you logging into XP with a password? XP Home or Professional?

    (I ask to aid others in diagnosis, as I don't use these products myself.)

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    Hello Elmer--

    217148: How to Use the Autocomplete Feature in Internet Explorer 5 and 6.

    AutoComplete for Web Addresses (aka AutoSuggest)
    is the one which gives you a drop down list when you start typing.
    Inline AutoComplete is the one which gives you the suggestion
    in the Address bar as well; it is the compatibility option
    for the old style AutoComplete. Another hangover of the
    old style AutoComplete is the TypedURLs list (the drop down
    list you see using the arrow on the right or by pressing F4).


    1) In IE Options>Advanced tab, under "Browsing" make sure you have checked "Use Inline Autocomplete." You probably have--it's a sub component used to try to finish a line based on the best match if you previously typed a similar line and it's default is off. I showed it below, but it's not your problem.

    2) Check to see that Protected Service is enabled in the MMC. <font color=red>See image below</font color=red> Go to Computer Management(Local)>System Tools>Services and Applications>Services and make sure that the pull down is on automatic, and that you hit the "Services Started" button. This is closely connected to auto completion of passwords. It provides protected storage for sensitive data like passowords, private keys, and encryption data to prevent access by someone not authorized. But make sure your firewall is up and running and intact because when this is on, people could exploit holes.

    3) The next step is the Registry. In IE6 auto-complete is enabled by default-- and the sub-component called inline auto-complete is not.doesn't matter which OS you are using here so it's not an XP or Win 2k or 98 type issue. The subkey AutoComplete contains a single value that controls the Autocomplete feature in Windows Explorer. If the REG_SZ value is Yes, Windows Explorer uses autocomplete--otherwise it doesn't.

    Autocomplete: Enable

    This setting controls whether the automatic text completion (AutoComplete) feature of Windows explorer appends the suggested text to the words as you are typing as well as showing a drop-down list of available values.

    HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVe rsion
    ExplorerAutoComplete. Value Name: Append Completion, Data Type: REG_SZ (String Value), Value Data: yes or no.

    Create a new string value, or modify the existing value, named "Append Completion" and set it to "yes" to append the suggested text as you are typing or "no" to only show a drop-down list.

    AutoComplete: Save Passwords

    Go to Start/Run/Regedit and navigate to this key:
    HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain

    In the right pane, right click FormSuggest PW Ask, modify value data with no = do not ask to save passwords, yes...
    ___________________________________
    <font color=blue> Next Step if Needed</font color=blue>

    See 306895:Autocomplete Does Not Save User Name and Password.
    Restart Windows for the change to take effect. Note: This setting also changes the auto complete functionality of Internet Explorer.

    <font color=blue>Finally if not fixed try this:</font color=blue>:

    Microsoft has addressed it only in a KB article on Outlook Express which does apply to Internet Explorer 6 as well and should fix autocomplete. The fix is the same. Please see 264672: OLEXP: Your Outlook Express Password is Not Retained in Windows 2000 or XP.
    -------------------------------------------------------------------------------------------------------------------
    <font color=blue>Last but not least: Microsoft MVP Sandi Hardmeir's Regedit Fixfrom her Handy Fix IE/XP Page</font color=blue>:

    The more stubborn may need a visit to the registry. If you delete any entries, make sure you keep consecutive numbering:
    HKCUSoftwareMicrosoftInternet ExplorerTypedURLs
    Other autocomplete data is also stored in the Registry:
    AutoComplete, User Names and Passwords on Forms
    HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerIntelliFormsSPW
    AutoComplete, Web Addresses
    HKEY_LOCAL_MACHINESoftwareMicrosoftProtected Storage System Provider<user name or windows logon name. For interest's sake:
    Q255072: Back Up AutoComplete URL Entries in Internet Explorer 5.0
    Sometimes with IE4 SP1/2 or IE5 you will find them at:
    HKCUSoftwareMicrosoftWindowsCurrentVersionExplorer RunMRU

    Good luck--let us know.

    SMBP
    Attached Images Attached Images

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    That's a lot of information there! First, we can likely condense it some and eliminate unnecessary parts. So far we know AutoComplete is enabled and the Protected Storage Server is active -- or so we are told.

    Next, the TypeURL's are really not the issue here. While they are important sources of the Address bar AutoComplete data, they have nothing to do with stored UserNames or Passwords. So any information on the TypedURL registry key is not relevant.

    Next, the "Use inline AutoComplete" settings are the same as the "AutoCompleteAppend Completion" registry values. "Inline" just refers "appending" in the Address bar (Use inline AutoComplete for Web addresses) or in "Windows Explorer" (Use inline AutoComplete for Windows Explorer). Regardless, niether of these are used by Internet Explorer to "append" to user names or passwords -- so they will not be helpful.
    ___________

    You don't usually have to go into the registry to turn Password storage on and off -- that is the whole point behind the Tools | Internet Options | Content tab | AutoComplete dialog box. If you turn the UserName and Password storage off using this dialog box, the registry key that chages is this:

    HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain
    FormSuggest Passwords=

    The "PW Ask" value here:

    HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain
    FormSuggest PW Ask=

    ... is only to turn off the prompt to save passwords -- the "Prompt me to save passwords" check box in the Content | AutoComplete Dialog box.

    Again, there should not be a great reason to have to go into the registry to do this -- the AutoComplete dialog box SHOULD work.
    __________

    Sandi's information is again only partially helpful. TypedURL's are discussed and dismissed above. The IntelliForms/SPW key is used in 'linking' the site to the UserName and Password, but in and of itself it does NOT store the UserName or Passwords -- as I think it implies. The UserNames and Passwords are always stored in the Protected Storage System Provider keys.

    Both the IntelliForms/SPW and the Protected Storage System Provider keys are both used to link a site to the stored UserName and Password. But knowing this information is not entirely helpful in figuring out the issue at hand. I believe Windows will create and modify the SPW entries at will whenever it needs to...

    Lastly, the RunMRU list is strictly for storing data you entered into a Run box -- it will not be used for Passwords and UserNames.

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    I am loging in using a password in most cases. This problem exists on many systems at my work. They are connected to a domain and everyone is required to login to the domain using Win XP Professional. Different are being used which had loads from the manufacturer like IBM, Dell, Compaq, and some system loaded from scratch. They all have this problem.
    Note our Win 2000 systems do not have this problem. When we compare settings on IE6 and match them up, only the Win XP systems will not work.
    The autocomplete function works when filling out forms and passwords at a website. Only when the popup window comes up for id and password is when the save function does not work.

    I have installed XP Pro on my system at home and I see the same problem.

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    Tried looking up and working with your suggestions. No luck in resolving the issue.

    Let me explain it a little more, it may help with troubleshooting.

    The autocomplete function actually works when dealing with most forms and passwords. Typically most of those embeded in a web page.

    This problem is occuring on all XP systems at our work and also my system at home. It doesn't matter what manufacturer load we use like IBM, Dell, Compaq, and systems reloaded from scratch, they all seem to have this problem.

    The problem I've having on all systems using XP Pro (don't know about home) is that it will not save any passwords when the popup window for user id and password comes up. The save item is checked, but the next time you go to the site, the checkmark is gone and the password is not saved.

    Again thanks for your assistance. I am trying your suggestions. For Security reasons I don't care if this problem is resolved for my work, but for personal reasons I would like to know why it is a problem.

    Again thanks any help is appreciated..

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    There is ONE more twist to password storage in WinXP -- the Secure Account Manger and hidden SAM keys (see image). Some information on investigating these is here.
    Attached Images Attached Images

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    If AutoComplete for Passwords and UserNames works in HTML forms, then trying to fix this through fixing AutoComplete and the Protected Storage Service will not work.

    If you are talking about a pop-up dialog box asking for UserNames and Passwords, then you are most likely dealing with SAM...

    There is more information on SAM here.

    And this will be of interest also:

    Where NT Stores Passwords

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    R2--
    Thought checking "Use Inlight Auto-Complete" would increase Elmer's options for auto-complete but not fix him but he has no problem with it. I hoped that I was onto something in the MMC Protected Storage dialogue box I put up in the screen shot--that since they are supposed to be closely connected, but I can't find references to parse in detail how--that making sure it is on and set on automatic might be essential for his auto-complete to work in the specific area where he is having the problem--when his popup logon window comes up and the save function won't work at work in Windows XP on whatever manufacturer's machine. And he has it at home. What role do you think if any that box plays in his problem or the other autocomplete functions and do you think you can fix his problem using SAM information? Thanks for those links to the SAM articles. Will read them with interest.

    SMBP

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    I was just trying to pare down the options you listed -- that was a very complete list of AutoComplete options!

    If I remember correctly (questionable at best), the SAM storage system is completely separate from the AutoComplete / Protected Storage System. I believe a different service is responsible for controlling this -- and that is the service that Elmer needs to be running for this to work...

    Sadly, I don't have an XP or 2K box to play with on the weekends, so I will have to rely on external sources...

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    I just keep putting off buying a new computer. When I finally breakdown and do it, I'll give this one to the kids. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    So far I have found that SAM is dependent upon the "Remote Procedure Call" component, and then the "Distributed Transaction Coordinator" component depends on SAM. Are any of these related to the problem at hand?? Don't know.

    The Protected Storage Service is very difficult to find good information on -- and SAM is even more mysterious...

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    What would it take to get you to add XP to your home box with 98? I know you have definite reasons you've posted why you don't want to switch because you feel you have more control over a number of areas with Win 98. But you could easily do a dual boot.

    SMBP

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    Re: Username and Password Won't Save (6.0.2800.1106.xpsp1.020828-1920)

    After looking at this problem a little further we then took this problem to MS Support. Here is what we discovered and MS response.


    US <img src=/S/help.gif border=0 alt=help width=23 height=15>

    We've discovered an issue using Win XP and not being able to save your password when accessing a web site secured with NFTS Challenge Response security. You Can save your password if the security is changed to Basic Authentication. But this is an issue as the log on information is transmitted in plain text across the internet and can therefore be captured. I believe this to be a weakness or flaw in Win XP.

    Any direction you could provide would be appreciated.


    MS <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29>

    Is the security on the IIS server set to Digest or Windows 2000 Integrated Security?


    US <img src=/S/help.gif border=0 alt=help width=23 height=15>

    This occurs on a Win2k server web site set to Integrated Security, and on a NT4 server web site set to Windows NT Challenge/Response.

    Our production web site where we are experiencing this issue is running on an NT4 server with Challenge/Response security.


    MS <img src=/S/whisper.gif border=0 alt=whisper width=29 height=17>

    Subject: RE: Windows XP issue saving password for web site secured with NTFS Challenge Response

    You are correct that this behavior is not it NT Clients or Windows 2000 clients. This is not a weakness or a bug in the XP OS, it is actually a strengthening of the security model. What you are experiencing is occurring because of a security change that took place between Win2k and Windows XP. If you want passwords to be cached on Windows XP for a specific site you will need to make sure the site is included in the intranet sites in your browser. This is done in the Local Intranet Site in the IE security settings. If you want to log on with your user credentials adjust your security settings for the INTERNET zone to the 3rd option under User Authentication and Logon under the custom button.

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