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  1. #1
    Bronze Lounger
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    'Microsoft Technical Assistance'...?

    A couple of days ago, I my antivirus software snagged a virus masquerading as a tech support message from Microsoft. I'd heard of this stuff, but this was my first contact. Yesterday, my AV stuff caught another one, although the "source" did not claim to be Redmond. Today, I get a message from "Microsoft Technical Assistance," subject: "Network Security Patch." There is no attachment this time, and my virus alarm did not go off. I still have not opened the message--no attachment, no alarm...hm-m-m, is this legit or not? I suspect it was supposed to be malware, but I can't be sure. Can malware lurk in a message without an attachment? Anybody...what would you do?

  2. #2
    Plutonium Lounger
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    Re: 'Microsoft Technical Assistance'...?

    I'd say delete it without looking at it. As far as I know, MS doesn't send out patches in e-mails.
    You can always visit the MS site to see if there are updates applying to your OS and software.

  3. #3
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    Re: 'Microsoft Technical Assistance'...?

    Hi Lucas

    "Malware" doesn't necessarily require an attachment to infect your computer.

    I've been using MS OS's and software since Windows v3 and can't recall ever receiving an email advising me of "Technical Assistance" or "Security Patches".....maybe I just haven't subscribed for the notices or whatever, but I get all the notification I need from the Lounge and other internet info services.

    If I received the email....I'd delete it without even previewing it.....but you might want to wait for some other responses here before you do.

    Have a Great day!!!
    Ken
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  4. #4
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    Re: 'Microsoft Technical Assistance'...?

    I took your advice and went to Microsoft's web site. There I found a notice where they state clearly that Microsoft never sends out software via email. They deliver it via hard media (CD-ROM) and via Internet. That's it.

    So I've deleted the message. Seems the safest approach. Thanks, Hans!

  5. #5
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    Re: 'Microsoft Technical Assistance'...?

    Hi again Lucas

    Just another thought......whoever is sending the email may have picked up your email address at random, but more likely from some instance when you sent an email.
    You might want to run Spybot S&D and Ad-Aware in case you have also acquired some other undesireables. If you don't have these utilities, do a search for them in the 'Software Finds and Wants' forum. You should find several links for download sites.

    Have a Great day!!!
    Ken
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  6. #6
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    Re: 'Microsoft Technical Assistance'...?

    From their security site:
    Information on Bogus Microsoft Security Emails. This imitations have been around for a good while now, but they were sloppy. They're getting slicker and more realistic now. Notice that they have a published key you can use to verify them at that site. It's one more reason to subscribe to their free newsletter and get the security bulletins from them and then check Windows update for other items that aren't them. If they don't download through Win Update they won't be on your Win Update history, but who cares--they'll be at Add/Remove where it really counts and you'll have the safety of knowing they came from the real Redmond. Just give them an email address at Free Security Notification here, you'll receive all the Microsoft Security Bulletins through the Microsoft Security Update Newsletter and the header long or short will be PGP signed, and you can also double check from the key link above.

    SMBP

  7. #7
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    Re: 'Microsoft Technical Assistance'...?

    Thanks! I subscribed to Kaiser Bill's Security newsletter--should be interesting. Thanks for the tip!

  8. #8
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    Re: 'Microsoft Technical Assistance'...?

    Thanks for the tip on Ad-Aware et al. I want to look into that stuff. Maybe it'll help me track down where this stuff is coming from.

  9. #9
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    Re: 'Microsoft Technical Assistance'...?

    Hi Lucas

    If you want to find out where junk email is coming from, you could try Spam CSI.....scroll to the bottom of the 'Download' page to find the <img src=/S/free.gif border=0 alt=free width=30 height=15> version.

    Have a Great day!!!
    Ken
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  10. #10
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    Re: 'Microsoft Technical Assistance'...?

    Lucas--

    You might also in the same vein download Microsoft Baseline Security Analyzer 1.1 as a check on patches.

    SMBP

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