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  1. #1
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    Compatibility XP vs. 97 (powerpoint XP serv pack 2)

    I used PPT XP to create a show and saved as .pps. I emailed it to a friend that uses PPT 97. She says PowerPoint tells her it can't open this file. I ran the show on my system after emailing to myself and it works as expected. Is there a compatibility issue here? How can I get this to work for her?
    TIA,
    Ken <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

  2. #2
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    Re: Compatibility XP vs. 97 (powerpoint XP serv pack 2)

    Do you have ANY type of passwords set on the file? V97 cannot even try to open such a file.

    LennyJo

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    Re: Compatibility XP vs. 97 (powerpoint XP serv pack 2)

    No I didn't password protect it. Scanning through the boards here I found that topic but unfortunately it doesn't apply here. I sent this person to the office update page in hopes that it would help but while she does work in Word and Wordperfect isn't all that familiar with how things work either.
    Thanks,
    Ken

  4. #4
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    Re: Compatibility XP vs. 97 (powerpoint XP serv pack 2)

    That's very generous of you. Thank you.

  5. #5
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    Re: Compatibility XP vs. 97 (powerpoint XP serv pack 2)

    Thank you for confirming my suspicions. It's on her end. She got this message: got error message that said "sorry powerpoint could not read this file" . She uses AOL and so do I but I sent it off from my Yahoo account. I didn't manually zip it. I'll work with her on Office set up.
    Thanks again,
    Ken

  6. #6
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    Re: Compatibility XP vs. 97 (powerpoint XP serv pack 2)

    AOL - That's what I thought. I have had more presentations shredded by AOL than I care to remember. In fact, over the years, I dropped a few clients using AOL because it was costing me time and they refused to change ISP's. Others switched providers and we had no further incidents. As an interim solution, I set up Yahoo email addresses for them and it seemed to solve the problem. So, set her up such an address and send there instead of her AOL addy, and see what happens.

    You might also try zipping the file as I've seen situations where it added an element of protection to the file when transporting across email.

    Also, is she able to open other pps files you send or just that one? What about ppt files?

    LennyJo

  7. #7
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    Re: Compatibility XP vs. 97 (powerpoint XP serv pack 2)

    Interesting ideas. She does have another email ISP at work and I have several ppt and pps that I can test it out on. Though I've never had a problem with AOL DSL and downloads but hey it's worth a shot. Like I said she is smart but isn't the brightest bulb when it comes to computers so I may just need to walk her through some stuff. I'll try your suggestions.
    Ken

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    Re: Compatibility XP vs. 97 (powerpoint XP serv pack 2)

    Not to dog AOL too much, they may have changed over the years and fixed the problem. Luckily, I've never had another client since those days with AOL as their provider. So I'm unfamiliar with current challenges.

    You might send the file to her work addy and run it from there if she has such an equipped computer. Also let her take it home on disk from there. In doing so, remind her to first copy the file to her computer and then start it from the hard drive. Otherwise, it can still work running from the disk but can also introduce new and separate problems.

    LennyJo

  9. #9
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    Re: Compatibility XP vs. 97 (powerpoint XP serv pack 2)

    <P ID="edit" class=small>(Edited by WebGenii on 24-Apr-03 11:08. Edited to remove private request see [rule=10])</P>Hmmm. I'm not aware of any problems documented as you describe. Let me check.

    LennyJo

  10. #10
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    Re: Compatibility XP vs. 97 (powerpoint XP serv pack 2)

    If all things are equal the problem is on her machine.

    What exactly does the error say? Who is her Internet provider? Have you tried zipping it first before sending it?

    LennyJo

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