Results 1 to 5 of 5
  1. #1
    New Lounger
    Join Date
    Apr 2003
    Location
    Milford, New Hampshire, USA
    Posts
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Can not uninstall Microsoft Office 97 Professional (SR-2B)

    <img src=/S/broke.gif border=0 alt=broke width=31 height=23>

    I can not uninstall Microsoft Office 97 Professional.

    In attempting the uninstall, I receive: "Setup cannot access the required initialization file "M:RNSCLN97.OPC"".

    M: is the original CD-ROM drive it was installed from.

    I tried removing / reinserting / cleaning the CD, no help.

    Power cycled the computer, no help. Turned off ALL backround services, cold booted computer, no help.

    Searched entire CD-ROM and the installation drive for MS Office 97 Pro {C: }, for file named "RNSCLN97.OPC", none found. There are several other *.OPC files, though.

    I searched my Registry for RNSCLN97.OPC {and abbreviations on that}, not a single hit.

    Searched the Microsoft Knowledge Base for some 45 minutes, nothing even remotely close found.

    Searched Internet {via Google}, found some references {5 hits}, all in foreign language, only two of the five sites displayed and the one in German {not translated by Google} seems to identify they hit the trouble and no resolution offered. The other site offered nothing.

    I searched your WONDERFUL site and got one hit from way back in 2001 and no resolution found {there was one follow-up and nothing back from the poster}.

    I have installed Microsoft Office 97 Professional from the first OEM CD-ROM {that is, PRIOR to any SR's}. I then installed SR-1 (the newer of the two - for Windows 98) and then SR2B. Been running fine for YEARS.

    I am running Windows 98SE, 733Mhz P-III, 512 MB {PC 133} SDRAM, 80 GB drive {with 55 GB free space} on a HP XL766 desktop Pavilion. Ran latest McAfee for viruses {clean, thank God}, ran Scandisk {without surface check} and Defragmented.

    My M: drive is an HP 9700i CD-Writer and my N: drive is an HP DVD drive {not a writer}

    I sure am hoping there is some solution to this dilemma.

    Thank you!

  2. #2
    5 Star Lounger
    Join Date
    Feb 2001
    Location
    Dallas plus 20 miles or so, Texas, USA
    Posts
    876
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Can not uninstall Microsoft Office 97 Professi

    Whatever the file is, I was given the option to download it (or something related to it at least, didn't follow through with the download) from here

  3. #3
    New Lounger
    Join Date
    Apr 2003
    Location
    Milford, New Hampshire, USA
    Posts
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Can not uninstall Microsoft Office 97 Professi

    Mike,

    Thanks for the information, I have actually seen this yesterday ... I do not know what (or, more specifically, WHERE) to put it. Certainly can not WRITE it to the OEM's CD-ROM. The file is actually a TEXT file that should NOT be altered in any way.

    Still hoping for some more answers. This is ridiculous, can not even UNINSTALL a Microsoft flagship product. Shame on them.

  4. #4
    Gold Lounger
    Join Date
    Dec 2000
    Location
    New Hampshire, USA
    Posts
    3,386
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Can not uninstall Microsoft Office 97 Professi

    See the following articles in the MSFT KB: 176823, 254250, 158658, and 173431.

    They might help.

  5. #5
    New Lounger
    Join Date
    Apr 2003
    Location
    Milford, New Hampshire, USA
    Posts
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Can not uninstall Microsoft Office 97 Professi

    Howard,

    Thanks for your input. After reading the Microsoft Knowledge Base articles, I saw (sort of buried in the fine print) that Outlook 98, if installed, needs to be removed FIRST. I did have Outlook 98 installed. After doing that, I could remove MS Office 97 Pro, however, NOT from the Add/Remove applet in Windows 98SE, but from the SETUP.EXE file on the CD-ROM.

    Once that is completed, I ran the clean up utility provided through one of the MSKB articles you sent me to.

    Thank you, again and thanks to all who helped me with this matter. You guys are great!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •