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  1. #1
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    Norton Antivirus 2002 to 2003

    I had a problem updating Norton Antivirus 2002 to the 2003 version (on my Bosses Compaq LT , Windows ME). I was never able to get the main menu to appear. I think the biggest mistake I made was uninstalling 2002 not realizing the "updater" was a separate program I didn't get that uninstalled before I installed 2003. I've uninstalled 2003 and reinstalled but that didn't help. I don't see anything on the Symantec web site that will help and I don't feel I should have to pay $30 to get this installed properly. I've looked at Norton 2003 running on another pc and the program associated with the main menu appears to be NMain.exe.
    Greg

  2. #2
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    Re: Norton Antivirus 2002 to 2003

    Greg--

    What happens when you click "Open NAV" in the system tray or on your program list? Do you see any error message? Closest SKB I could find after several phrases trying to get accross a 2002 updater hanging around in a 2003 update attempt was this which is not exactly your scenario. But with a normal uninstall you shouldn't have to isolate components like udater's folder and play games on an individual folder basis. The problem is at times Norton won't uninstall or install normally.

    I've found with several of these situations even when they are different they put almost exactly the same info in their KB's which involves some of the following steps which might help you. They are contained in "solutions steps" listed in this doc aimed at a specific errorone are all of the steps (updating symyvent drivers, and at the bottom of this sheet under "Windows XP" going to C:Program FilesCommon FilesSymantec Shared folder and deleting "Virus Defs") got NSW with NAV uninstalled and reinstalled intact in the three situations where NAV needed uninstalling to fix it whatever other Norton KB's were attached to those errors. Reinstalling IE listed has never been necessary for me. Updating Symyvent Files also can help with uninstalling and Uninstalling NSW in Windows XP--and the "Instant Wireless Utility" in a Linksys network can get in the way of a Norton uninstall.

    SMBP

  3. #3
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    Re: Norton Antivirus 2002 to 2003

    I get a quick hour glass but the program doesn't start. I can run configure and quarantine as long as I run them before I try and start Norton Antivirus 2003. I'm currently doing a full scan. I started that from Windows Explorer.
    Greg

  4. #4
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    Re: Norton Antivirus 2002 to 2003

    Edited by WyllyWylly to add URL code. See the Quick Guide.[/i] <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    SMBP,
    Thanks for the leads. It turns out my installations might have been stalling and the Norton Antivirus shortcuts were pointing to cfgwiz.exe instead of navui.nsi. This link gave me the answer I was looking for and I wanted to pass it on.
    Greg

    http://service1.symantec.com/SUPPORT/nav.n...11?OpenDocument

  5. #5
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    Re: Norton Antivirus 2002 to 2003

    Thanks for the reference Greg--glad you're OK. I use Norton System Works and Internet Security and take it for granted when it runs smoothly day after day--but every once in a while--maybe twice or three a year it will pop me with a problem--probably a conflict with some other 3rd party software I'll never uncover and I notice a lot of their lengthy KB's and documents use a very similar set of suggestions. They also have a somewhat confusing interface about how to keep definitions current--I just go to daily definition download late noon early evening EST and get them. I think it used to be automatic, but now live update automatically gets them on Wednesday afternoons, so if you want dailies you have to manually do it. Rarely do they release new ones on weekends, although they did last Saturday for some reason. I also clear back door Trojans from the firewall pretty frequently.

    SMBP

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