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  1. #1
    Lounger
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    E-mails marked as unread (Outlook 2002)

    Upon opening Outlook, all e-mails in my in-box appear as unread, even if they have been opened previously. If I click on any one e-mail or column header, all e-mails convert to their actual status (ie, some read, some unread). Everytime I close Outlook and reopen it, the problem repeats itself.

    Any suggestions?

  2. #2
    4 Star Lounger pccoyle's Avatar
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    Re: E-mails marked as unread (Outlook 2002)

    Check under Tools, Options, Other, Preview Pane, and see if "mark item as read when selection changes" is ticked. <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16> <img src=/S/flags/NewZealand.gif border=0 alt=NewZealand width=30 height=18>
    Paul Coyle
    Approach love and cooking with reckless abandon

  3. #3
    Lounger
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    Re: E-mails marked as unread (Outlook 2002)

    Thanks but "mark item as read when selection changes" was unticked; I tried it both ways but the problem persists whether that option is ticked or unticked. I don't know if it matters but my Outlook is configured not to use preview panes.

  4. #4
    Uranium Lounger
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    Re: E-mails marked as unread (Outlook 2002)

    Weird! Which View do you use in your e-mail folder? Which column do you usually click on to 'reset' the appearance of read and unread items. Does your e-mail folder View, Current View, Customize Current View, Automatic Formatting, look like the attached? Have you tried starting Outlook from the command line with the '/CleanViews' parameter?
    -John ... I float in liquid gardens
    UTC -7ąDS

  5. #5
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    Re: E-mails marked as unread (Outlook 2002)

    Thanks for your suggestions.

    Here is what I found:
    View: Messages
    Can reset by clicking on any column header one time
    Automatic Formating screen: every box is toggled on
    Starting Outlook from Run C:Program FilesMicrosoft Office Office 10Outlook.exe produces same problem
    I tried adding /CleanViews, "/CleanViews", /"Clean Views" to the run line but got path errors. Perhaps you meant something different.
    I also ran Scanpst.exe but it found no errors.

    Maybe I should reinstall Outlook.

  6. #6
    Uranium Lounger
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    Re: E-mails marked as unread (Outlook 2002)

    On the run line with parameters, use quotes around the path, like so:

    "crogram filesmicrosoft officeoffice 10outlook.exe" /cleanviews
    -John ... I float in liquid gardens
    UTC -7ąDS

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