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  1. #1
    5 Star Lounger
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    Crash (Win XP Home)

    A friend's computer will not start - she gets a STOP error as follows: 0x0000007B which apparently points to a hard drive or hard drive controller problem. She had a thunder storm and the problem evidenced right after the storm. Computer simply will not start. It offers the NORMAL STARTUP, the three SAFE MODE startups and the LAST GOOD CONFIGURATION but in each case, we get the blue screen saying that "a problem has been detected and windows has been shut down to prevent damage to the computer."

    The entire STOP error message reads as follows: STOP: 0x0000007B (0xf9e4d640) 0x0000034, 0x00000000, 0x00000000)

    Should I just replace the hard drive? Thanks for any and all help.

  2. #2
    Uranium Lounger
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    Re: Crash (Win XP Home)

    Before purchasing a replacement, I'd try plugging the drive into a different machine as a slave and see if it can be read. Likely the file system is NTFS so it would be beneficial to use a machine with XP installed. You may also consider using the emergency repair process by booting with the CD-ROM, and swapping cables - it sounds to me like the drive itself is fine but the data is corrupted, or you probably wouldn't be seeing the startup menu at all. Keep in mind - the computer is starting, but the operating system is not loading, a distinct difference.
    -Mark

  3. #3
    Uranium Lounger viking33's Avatar
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    Re: Crash (Win XP Home)

    Trebor,
    Have you checked out the MSKB troubleshooter for this error message? http://support.microsoft.com/?kbid=324103
    Skimming through this,it looks more like a corrupt boot or startup file than a blown HD. You may have to do a WINXP reinstall or worst case repartition the HD and reinstall. <img src=/S/groan.gif border=0 alt=groan width=16 height=15>

    Bob
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  4. #4
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    Re: Crash (Win XP Home)

    Hi Mark,

    I am trying to do a System Repair using the WIN XP disk. It is asking me for the Administrator password. Is there a "standard" password that you can suggest?

  5. #5
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    Re: Crash (Win XP Home)

    Hi Mark and Bob,

    This is a DELL system and I am able to boot from the CD DRIVE. As I mentioned in my earlier post, I tried to do a REPAIR using the Recovery Console but have no idea what the administrator password might be. Can you direct me to some info on how to reinstall WIN XP at this point? Thanks.

  6. #6
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    Re: Crash (Win XP Home)

    No, there is no "standard" administrator password. I seem to recall that there have been issues posted in the Lounge where other folks have run into a problem with the password not being accepted, and I personally experienced it on a Dell system. Have you tried just pressing the ENTER key? Outside of that, I can only suggest a parallel installation or contacting the system vendor.
    -Mark

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