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  1. #1
    3 Star Lounger
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    Double-Booked Resources (XP)

    We had a problem today whereby a Meeting Room was double-booked. Normally, a message pops up (as you'll know) to say that the Room was successfully booked or that it is already booked. Everyone was confused as to how this could happen (and there were near fisticuffs!).

    We then discovered that if you use 'All Day Event' (either by ticking the Checkbox or by making the Booking span multiple days), Outlook then allows the Resource to be double-booked!

    I am presuming that this is a huge bug, but before I close off on that fact, I just wanted to check whether this is maybe the way it is supposed to work (i.e., some strange MS logic).

    Could anyone confirm if this is a known issue, or is this the way Outlook/Exchange handle(s) Resource Booking?

    Thanks in advance for any insight.

  2. #2
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    Re: Double-Booked Resources (XP)

    Well, it's not a bug per se, but you could call it a design flaw because that's the way it works - and it's not apparent to users.

    In case anyone cares...
    Even though the all day event uses the ipm.appointment form and generates meeting requests like an appointment, events are handled differently in many ways. The biggest reason is that these events force a 24 hour time span and so the times are set to 0:00. and all you have are the dates.

  3. #3
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    Re: Double-Booked Resources (XP)

    Thanks for clarifying it.

    Is it just me, or does that not partially defeat the purpose of Resource Scheduling? You can only use this feature provided it meets certain conditions? <img src=/S/bash.gif border=0 alt=bash width=35 height=39> <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15> <img src=/S/confused.gif border=0 alt=confused width=15 height=20> <img src=/S/crazy.gif border=0 alt=crazy width=15 height=15>

  4. #4
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    Re: Double-Booked Resources (XP)

    I use All Day Events a bit, and one major annoyance about them, at least to me, is that when you use "All Day Event" the default resource availability sets the time (or day, in effect) as "Free". I'm curious to know if this setting was "Free" or "Busy" in the Event that caused your problem; if it was "Free", that could have caused the problem. Personally I think the default should be "Busy" for All Day Events, and I'm now in the habit of changing them to "Busy" (or "Out of Office" for days off). I think Microsoft guessed wrong on the resource default for All Day Events.
    -John ... I float in liquid gardens
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  5. #5
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    Re: Double-Booked Resources (XP)

    You're brilliant.

    When I sent an All-Day Event with the Time as Busy, it wouldn't allow me to double-book it!

    No-one here noticed that it changes from Busy to Free, so great pick-up on your behalf!

    Thanks heaps for sorting that out!

    All the best.

    Brian

  6. #6
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    Re: Double-Booked Resources (XP)

    Nice Catch! It doesn't work that way for us, though. I'm going to poke around Exchange a little and see what's going on.

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