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  1. #1
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    Balky Outlook (2002 SP-2)

    Help!

    I'm a longtime Eudora user (I chose it to avoid what seemed like the most frequent target of viruses, among other reasons). I recently upgraded to Windows XP and then Office XP. I'd heard that Eudora hadn't made the jump to XP very well, so I elected to use Outlook and I've only been having intermittent problems ever since.

    Naturally, no one at Microsoft, including "senior engineers," seems to have a clue or will admit that fact. So far, all of their solutions have proven ineffective, or worse, made things worse, e.g., my system runs slower now.

    For the past six weeks the same symptoms have been reappearing regularly, but not consistently.

    1.) I keep getting random prompts for my network password. Oddly, the prompt already has the password. Checking the Save Password box has no effect.

    2.) The Rules Wizard isn't consistent. For example, I subscribe to a Yahoo news group and had the Rules Wizard sort for the name of the group in incoming messages. Some of the time they're sorted into a separate folder, other times they appear in the Inbox. Suspciously, some of the postings refer to messages that I've never seen. And then there's...

    3.) Incoming messages sorted by the Rules Wizard are frequently duplicated with a copy going to the Deleted Items box.

    I am hoping someone here can help me solve this maddening mystery. Otherwise, I'm seriously thinking about going back to Wordperfect 5.1 for DOS or (gasp) the Mac. This is affecting (negatively) my business.

    Thank you.

    Neal

  2. #2
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    Re: Balky Outlook (2002 SP-2)

    What is your email provider, an Internet ISP or Exchange? I think your first step might be to set up an account for yourself on another system. If the problems follow you, the problem is with the network or mail server; otherwise, we need to look at the PC you use. In the latter case, the simplest thing to try is to make a new profile and see what happens.

  3. #3
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    Re: Balky Outlook (2002 SP-2)

    Thank you for your assistance.

    My email provider is an Internet ISP.

    <<I think your first step might be to set up an account for yourself on another system. If the problems follow you, the problem is with the network or mail server; otherwise, we need to look at the PC you use.>>

    Out of frustration, I downloaded Eudora and it worked fine, which suggests a problem in my PC.

    <<In the latter case, the simplest thing to try is to make a new profile and see what happens.>>

    Unfortunately, that isn't so simple. Working with a handful of different Microsoft techs over the past six weeks, we've created numerous new profiles, uninstalls and clean reinstalls of Office XP, all without success.

    Should I just bag Outlook and go with Eudora?

    Thanks again.

    Neal

  4. #4
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    Re: Balky Outlook (2002 SP-2)

    I agree with OldDog that your first problem is likely to be a LAN/ISP Admin problem; I periodically get the same thing at my place of work using IE. Are you running on Exchange Server or is this a standalone PC using dial-up or cable modem?

    With your Rules problems, could you post a <!post=screen shot,158453>screen shot<!/post> copy of the Rules you use?

    And, finally, Outlook does have it's inconsistencies and annoyances.
    -John ... I float in liquid gardens
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    Re: Balky Outlook (2002 SP-2)

    << agree with OldDog that your first problem is likely to be a LAN/ISP Admin problem...Are you running on Exchange Server or is this a standalone PC using dial-up or cable modem?>>

    It's a standalone PC using DSL.

    <<With your Rules problems, could you post a screen shot copy of the Rules you use?>>

    I'd be happy to. Which screen would be the most useful? Essentially, the rule, which was created several times with the supervision of various Microsoft Outlook specialists, transfers all mail with the term "breadbakersguild" in the subject line. Yet, it only does so about half the time.

    <<And, finally, Outlook does have it's inconsistencies and annoyances.>>

    Ah, understatement.

    Thank you for your help.

    Neal

  6. #6
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    Re: Balky Outlook (2002 SP-2)

    On second thought, it's probably easiest to just retype the Rule(s) into a post, attached is a screenshot of my only Rule, from Tools, Rules Wizard, first Dialog. (New annoyance: I can't copy and paste from the Rules Description Box <img src=/S/groan.gif border=0 alt=groan width=16 height=15>.)
    -John ... I float in liquid gardens
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  7. #7
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    Re: Balky Outlook (2002 SP-2)

    Here's the screen shot.

  8. #8
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    Re: Balky Outlook (2002 SP-2)

    Quick comment; if you only want an e-mail client, Eudora or Outlook Express will fit the bill. But Outlook (OL) has additional personal productivity tools you don't get with an e-mail only client; primarily, for me, Contacts, Calendar and Task management (I'm also a major e-mail fiend, but I use the other tools a good bit). If you wish (some people do) you can run OL just for those features and not use it for e-mail. There are other PIM tools which do those well or better, including ACT and Lotus Agenda. Many of us use OL because it works very well in a corporate environment on Exchange Server, particularly the meeting scheduling capabilities. But FWIW I don't have the problems with my home installations of OL that you are having.
    -John ... I float in liquid gardens
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  9. #9
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    Re: Balky Outlook (2002 SP-2)

    Don't see anything wrong. If the e-mail address of the target messages is always the same, add a Rule that moves all e-mail from a particular Sender using the "Move new message from someone (people or distribution list) ...", and if works, promote it to being the first Rule applied.
    -John ... I float in liquid gardens
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  10. #10
    Super Moderator jscher2000's Avatar
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    Re: Balky Outlook (2002 SP-2)

    Do you have a spam or junk filter running? Some Yahoo! groups mail contains annoying advertising, and this could be causing "multiple processing" of the message between your desired folder and the junk filter.

  11. #11
    Plutonium Lounger Leif's Avatar
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    Re: Balky Outlook (2002 SP-2)

    Problem 2 could be as a result of the Rules not functioning on start up. i.e. - if you download immediately when starting Outlook, the messages can be received before the Rules kick in.

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