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  1. #1
    Uranium Lounger
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    Failing DVD Drive??

    Recently, I posted in Software Finds and Wants looking for optical drive benchmarking software. However, I don't think that's going to help me much. Since that post, I've eliminated some variables - first, the symptoms.

    I was, and continue to receive, the following errors in the Event Viewer:

    <UL>Event ID 9: Source: ATAPI The device, DeviceIdeIdePort1, did not respond within the timeout period.
    Event ID 11: Source: CDROM The driver detected a controller error on DeviceCdRom1.[/list]I typically have problems when watching DVD movies. Sometimes there is hesitation in the video playback, and last night it came to a screeching halt. At such times the shell (EXPLORER.EXE) is also unresponsive - until you open the tray door, and wham, everything goes.

    This persists after a motherboard replacement, as well as IDE cables. This also means that the controller has been replaced. I have installed Windows XP Pro clean on a brand new hard drive, and the location of the DVD drive has been changed in the device chain - it was previously a master with an LS120 drive behind it, and now is a slave to the CD-RW drive (which functions perfectly well).

    I'm thinking the DVD drive needs to be shelved. <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23> It's a Creative PC-DVD Ovation, and I've got a sour taste in my mouth from a previous Creative CD drive that slowly went kaput in a similar manner. However, before I shell out big bucks for a replacement, can anyone chime in and offer their input? Does this sound like a dead/dying drive to you, or could I be missing something else? Lastly, if I have to dump this thing, any recommendations on a solid replacement that doesn't have Creative in its name?
    -Mark

  2. #2
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    Re: Failing DVD Drive??

    Hey Mark: I have been using a Sony DDU1621 40x by 16x for along time and I have never had any problems with it. I watch DVD Movies{ using a program called Power DVD } all the time and it plays them Crystal Clear. I have installed several in Computers I have built and everybody has always been happy with them and no problems. I also use the Sony CDRW 52x X 24x X 52x and it is also a great Writer. Never experienced the problems you are speaking of so I'm afraid I can't help you their. Good Luck. OH and by the way , Sony seems to have a fairly good support service. Of course I am a firm believer in Sony Products , so I may be a little prejudice. Good Luck with your endevor.

  3. #3
    Uranium Lounger
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    Re: Failing DVD Drive??

    Thanks for the information, Cowboy - my burner is a Sony and not coincidentally so is all of the stereo equipment in my car (but that's another story). I use PowerDVD for viewing, but I've also had problems with WinDVD (which came bundled) and Windows Media Player when testing. The symptoms are exactly the same in all three applications, so I am fairly certain that it's not a software problem - keeping in mind the recent clean install of XP as well.

    Sony's new DVD burner (the DRU 500A) sounds very promising, and all I need, really, is an excuse....being divorced I don't have to argue over the needless expenditure!! <img src=/S/grin.gif border=0 alt=grin width=15 height=15> Thus, if the consensus is that my current drive is ready to retire, that's one option that I'm very interested in.
    -Mark

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    Re: Failing DVD Drive??

    Very good choice of DVD Player DRU 500A, also very good taste in your other equipment. <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

    You may have already read some of this stuff, but here it is anyway. Writen by the guys below.
    Wgalway
    Device path: IdeIdePort1 - This error may be received if you have 2 cd-roms on the same ide channel with incorrect jumper settings. In my scenario, the cd-rom jumpers were set to cable select however the IDE cable did not support it. Configuring the jumpers to master/slave corrected this error.

    Adrian Grigorof
    90% of these mean a poor quality CD (usually the custom recorded ones).

    Also Micosoft Article Number 154690 also shows some things to check in the registry.

  5. #5
    Uranium Lounger
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    Re: Failing DVD Drive??

    Yep, checked those posts at EventID.net and the Microsoft article - and the jumpers were checked when I installed the new mobo. Still the same result. There was an additional post at EventID.net that led me to believe it may be the drive, along with past experience. Creative hasn't bothered to respond to my inquiry, so glad that I paid them for this unit for this kind of support... <img src=/S/puke.gif border=0 alt=puke width=60 height=15>
    -Mark

  6. #6
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    Re: Failing DVD Drive??

    Does the drive manufacturer's web site have diagnostic software for the drive?

    Try posting in alt.comp.periphs.cdr. DVD's are discussed there 2.

  7. #7
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    Re: Failing DVD Drive??

    Yeah know what ya mean. Mark I think it's time for the New Sony DVD Player. GO for it Bro. Look in tha mirror and say " I'm worth it" " I'm my own man" " cant nobody tell me what to do" and then dig into the ole pocket book and do it. <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16> Wish I could do that. I have to look in the Wifes eyes and say, "can I Honey " "please" <img src=/S/drop.gif border=0 alt=drop width=23 height=23>

  8. #8
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    Re: Failing DVD Drive??

    Thanks Howard,

    There is a definite lack of anything on Creative's support site, from diagnostic software to support articles. If you thought the Microsoft KB had a terrible search engine, they have competition. I'll have to check in the newsgroups. It's always a challenge sifting through some of those posts but there's a lot of information there too, and possibly someone has run into this and had more patience than I - or even torn apart their drive in a quest for knowledge and posted their findings.
    -Mark

  9. #9
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    Re: Failing DVD Drive??

    The only thing holding me back is that I'd be digging to the tune of about $375 USD....got an extra shovel? <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    -Mark

  10. #10
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    Re: Failing DVD Drive??

    This is the one I have, but it does not Write DVD. Sony DVD Drive

  11. #11
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    Re: Failing DVD Drive??

    I finally received a response from Creative's online answer center. Sadly, it confirmed what I suspected:
    <hr>It appears that your drive is defective so a RMA can be arranged to get it repaired. If it was purchased more than 12 months ago, this would be an "out of warranty" repair. There is a US$20 fee for each out of warranty item; this fee is applied toward the total cost of the repairs. If the cost of the repairs exceeds the initial fee, the RMA department will contact you to obtain your authorization to finance remainder. <hr>
    Hardly seems worth it, considering new drives can be purchased for around 40 USD. <img src=/S/sad.gif border=0 alt=sad width=15 height=15> Thanks to everyone for their input!
    -Mark

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