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  1. #1
    New Lounger
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    Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    Using Windows XP Pro. I didn't see anything about this problem posted here so thought I'd post it just to let people know and also to see if anyone knows if Amazon is working on it.

    <img src=/S/yikes.gif border=0 alt=yikes width=15 height=15> I just went to Amazon.com for the first time in several weeks, and now it crashes MSIE 6 as the site tries to load. Using Internet Options/Advanced to turn off graphics, sound, video etc. does not help, nor does dumping the cache and deleting Amazon cookie. I can get into the text-only version of the site. I can also get in using MSIE 5.5 on a Win95 computer.

    I am glad there is *some* way at least for me to get to the site, but they do have drawbacks - with all text, they have blanks where buttons should be, and you can't see book covers. With the Win95 computer - well, it's pretty slow!!

    The error report suggests I see a Knowlege Base article that describes MSIE 6 crashing if it has had either Hotfix from July or Aug. 2002 applied, or the cumulative patch from Aug. 2002 applied. Dell applied the Hotfix patch in July to my computer before I got it.

    MS says in the article that they created a fix for the problem but did not recommend people use it because it was not tested enough. They suggested SP 1 for MSIE but I am not in a hurry to apply SP 1 for fear it will create additional problems.

    I have asked Amazon to use the example in the Knowledge Base article 328592 to fix their site so that this problem goes away. I don't know if that message will ever get to the right people, though.

    I am wondering if anyone else has had that experience at Amazon lately (just go to www.amazon.com and see if you get in). Also wondering if anyone knows if this has already been brought to Amazon's attention and if they are working on the problem. I did email them but received one of their form responses in return and it didn't mention this specific problem. If anyone knows of any articles that have been written about *Amazon* crashing MSIE, I'd like to read them if they can give me a url.

    I can't believe I can be the only person out there who suddenly can't get into Amazon.com with MSIE 6!!

    Thanks to all -
    Kelliann

  2. #2
    Plutonium Lounger
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    Re: Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    I have IE6 (6.0.2800.1106) and I can visit Amazon without problems (just tested). A Google search doesn't yield anything about Amazon crashing IE, so it doesn't seem to be a general problem. <!mskb=328592>Microsoft Knowledge Base Article 328592<!/mskb> mentions that the problem described there doesn't occur in IE6 SP1, so maybe you should visit Microsofts Windows Update site and upgrade your Internet Explorer.

  3. #3
    Uranium Lounger viking33's Avatar
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    Re: Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    I would go ahead and install SP 1. It isn't a known troublemaker.

    Bob
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  4. #4
    Silver Lounger Bruce K's Avatar
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    Re: Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    Hi, Kelliann ~

    Didn't encounter any problems there. You may need to update your XP to SP1 or at least IE6 to SP1.

  5. #5
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    Re: Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    Thanks, Bruce and Bob and everyone. What worries ME is that in the April 28 Windows XP newsletter Woody mentioned a number of patch problems and one of them was service pack 1 for MSIE. I suppose it is ok to post the newsletter text here. (I hope.) So, here is what he said:
    ----------------
    Late last week I warned you about the slowdown bug in Microsoft's MS03-013 security patch (see the next section for an update).

    Now it looks like at least one of Microsoft's two latest security patches, detailed in Security Bulletins MS03-014 and MS03-015, and possibly both, are screwed up, too, at least for Windows XP users running Norton Internet Security. That's a bad sign. It means the two latest patches weren't tested well enough, either.

    DON'T INSTALL ANY WINDOWS UPDATES until we get better information.

    WinXP reader BB writes:

    "Microsoft's latest security patches, 813489: April 2003, Cumulative Patch for Internet Explorer (IE) 6 Service Pack 1 and 330994: April 2003, Security Update for Outlook Express (OE) 6 SP1 are giving PC users running Windows XP and Norton Internet Security (NIS) some, uh, challenges in being able to access the Internet after their install.

    If you are running NIS 2002 on a Windows XP system and install both patches, when the PC re-boots, neither Internet Explorer nor Outlook Express can access the Internet. You can install the IE update with NIS 2002 disabled, and it'll work. But I couldn't get the OE patch to work, whether NIS was disabled during the installation or not. OE 6 can't get at any POP servers to read email, if NIS 2002 is running.

    Microsoft has made a change in OE 6 so it no longer works with the NIS firewall."

    I don't run NIS, so I haven't verified this for myself, and I'm not going to swear that this problem will crop up on your PC. But BB has jumped through all the hoops - at least, all the hoops I can see - and applying the MS03-014/330994 patch on systems running NIS 2002 appears to block Outlook Express 6. Completely. If we were talking about some small-time firewall working against an obscure OE setting, I could understand it. But we're talking Norton and OE 6 POP email, for heaven's sake!

    WinXP reader JR writes:

    "I installed update 330994. It changed the way OE 6 behaves - nothing drastic, but it's annoying, and it makes me wonder if something else got messed up.

    Before installing this update, when I saved an attachment, I would select the folder to save to: e.g. C:Stuffsavedattachments . Later if I saved a different attachment, the SAVE window would return to the same folder, until I re-started OE 6.

    After installing the update, the SAVE window always defaults to Cocuments and SettingsOwnerMy Documents whether it is the fist save or a subsequent save during the same session."

    My recommendation: don't apply the MS03-014 or MS03-015 patches until Microsoft comes clean on this one, too.

    "Too?" you ask. Why yes, indeed. Deja vu on this'n only has to reach back a week. Read on... "
    -----------------

    All of this makes me think that I'm better off doing nothing for a while, and hoping Amazon will change its code so that the problem won't happen anymore. If I were a newbie, and didn't happen to have Amazon's email address, and didn't know they had a text version, I could not even get into Amazon to tell them there's a problem at all. So, they'd hear nothing from me about it. I actually don't know the URL to get their text version, I used a link in the email their customer service sent me. If I did not have that link, I'd *have* to be able to get onto the site and then click the link to their text-only version in order to find a way to contact them.

    As mentioned earlier, me turning off graphics, sound, videos etc. in my version of Internet Explorer will not let me get onto their site. I HAVE to link directly in to Amazon's own text version. It appears to me that Amazon could easily fix the problem if they wanted to.

    I've been working out some networking problems between this computer and my older Win95 computer for the last few weeks, and it's keeping me busy enough. The idea that I could end up with another set of problems - with IE and with Outlook Express - if I install some patches is, well .... ugh!! I don't even want to *imagine* it!!

    Kelliann

  6. #6
    Plutonium Lounger
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    Re: Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    Upgrading to SP1 doesn't mean that you have to install the later security patches. Lots of people (including myself) use SP1 without problems.

  7. #7
    Uranium Lounger viking33's Avatar
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    Re: Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    As Hans mentions in his post, XP SP1 is not the same hotfix as OE SP1 or IESP1. XPSP1 is the large upgrade that came out first and I think most of the Loungers have installed it without problems. Although I have all installed all of the above without problems also, It's your call as to what you put on your own machine. Good luck. <img src=/S/yep.gif border=0 alt=yep width=15 height=15>

    Bob
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  8. #8
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    Re: Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    I haven't applied the SP 1s for OE or Windows XP. I think Woody just scared me half to death with his reports of patches either not working or doing something bad. I subscribe to most or all of the newsletters and read his reports about patches all the time. So, maybe I am just being tooooo cautious?

    It's just that I feel so helpless when something breaks or no longer works as well as it did, and I can't figure out what to do about it. As he said in a recent newsletter - how's a reader supposed to know what to install and what to beware of?? With OE 5.x I had the unhappy experience of applying a patch and from then on, the program opened so slowly that it drove me nuts. A patch for IE 5.x messed up the printing - it still printed, but it was slow and aggravated me to no end.

    I'd love to find a list of problems people have encountered from SP 1 if there is such a list or group of messages or articles. If not, I guess I'll cross my fingers and hope it doesn't do anything bad HERE. I wonder, if I set a system restore point, then install the patch, and then decide I hate it and roll back to that restore point, will the patch go away? As long as I don't add any new files to the system, or any new email messages, I wouldn't lose anything by rolling back, is that correct? (You can see how much *I* know!!). <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Thanks for your thoughts ...

    Kelliann
    <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  9. #9
    Uranium Lounger viking33's Avatar
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    Re: Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    -----------------------------------------
    if I set a system restore point, then install the patch, and then decide I hate it and roll back to that restore point, will the patch go away?
    ----------------------------------------
    Yes, that's a safe way to do it. You have to consider that those patches are on there for a good reason and as long as you can roll back, I think it's a good thing to do. Anyone can knock the programmers for not getting a patch right 100% of the time, (and I'm a hardware type not software) but if you consider the thousands and thousands of lines of code involved in any major program, an error is bound to slip by them. On the other hand. I think a LOT of code today is sloppily put together and put out under the pressure to get the thing out the door and up for sale. Not enough time is spent de-bugging and cleaning up some of those thousands of lines. So there you are. Roll the dice and take you're chances !! <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15>

    Bob
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  10. #10
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    Re: Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    Ok, thanks very much!

    I've been reading a thread from Nov. 20, 2001 about Windows XP and slow network performance (in this same discussion group). It's a good thread, and I've had some of the same experiences as the poster (Miguel Robinett) who found a way to get his LAN to speed up. Yet, it's apparently not a conventional way of doing things... but it works for those with the particular problem. I have a Windows 95 computer networked with Ethernet card to the XP comptuer and had to go through all sorts of shenanigans to get the two to "see" each other. (This is entirely separate from my Amazon problem!). Point is, it's so clear that experiences can be SO different when using the same methods to do something.

    Thanks again to you and to all who have helped.
    Kelliann

  11. #11
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    Re: Amazon crashes MSIE 6 (MSIE 6.2600.0000)

    Just a note to wrap this whole thing up - before I did anything about adding SP 1 to Internet Explorer, Amazon changed their website and I can now get in there just fine!

    I went to Amazon site without thinking about the problems I'd had with getting in, and I was busy browsing away, looking for a book when I suddenly realized (and with great surprise!) that I was ON the site and everything was fine, even with images and everything enabled! They didn't email me with any information about what they did, so I don't know but perhaps they used Microsoft's suggested workaround in the code.

    Well, just wanted to let anyone who's been following this little saga know how it ended. Thanks again to all the good people here for their interest and willingness to jump right in and offer help!!

    Kelliann

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