Using Word 97 at work. I have a new normal.dot distributed to me by a colleague so that we all have access to various styles in it and some other templates distributed at the same time. The normal.dot he has sent me gives FileNew... (i.e. it opens the dialog box for me to choose a template) when I click on the FileNew button. I prefer to just get the FileNew option (i.e. a document based on Normal.dot). So I have customised the toolbar, removed the icon that was there, added in the one I want and saved normal.dot, then exited Word. The only trouble is - when I open Word again, the icon I don't want has come back again (next to the one I do want). It doesn't seem to matter what I do - delete it, move it, etc. - next time it pops back again. Not life threatening but an annoyance. Any ideas?