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  1. #1
    Platinum Lounger
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    Does Microsoft DO anything with error information? (SP1)

    Another one of my whimsical questions! When Word or other such programs falls over in XP, you get a box asking whether you want to send the information to Microsoft, and, ever anxious to get bug-free software (hah!), I allow the error details to be sent.

    Other than Steve Ballmer recently saying that 90% of the information sent recently related to one specific bug, does anyone actually know if Microsoft does anything with the Gigabytes of error information (I'm guessing here!!) that it receives? Are fixes developed specifically as a result of obtaining this info?

    Just interested...
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  2. #2
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    Re: Does Microsoft DO anything with error information? (SP1)

    I just finished (about a month ago) beta testing a newer version of the Error reporting" software for MS. Yes, they (MS) do use the data, this is about the best "BUG" reporting tools they have. If you do NOT report the problem then no bug exists.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Does Microsoft DO anything with error information? (SP1)

    >>> If you do NOT report the problem then no bug exists.

    I presume you mean no bug exists ...as far as Microsoft are concerned? Life would be too simple if not reporting a problem instantly eradicated it! <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

  4. #4
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    Re: Does Microsoft DO anything with error information? (SP1)

    That's remarkably encouraging! I suppose the new version of the bug reporting software to which you refer will only see the light of day in Server 2003 ... or might it appear in an XP Service Pack or hot fix? (Speculate wildly!)

    I suppose it's too much to hope that Microsoft might supply people whose PCs exhibit many instances of a particular bug with the fix, perhaps as "early-release" software?

    PS I like Leif's new Bertie Bassett ... but isn't he copywrighted (!) ?
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  5. #5
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    Re: Does Microsoft DO anything with error information? (SP1)

    John--

    Microsoft has been doing this in some form by making early release patches available for various problems referenced in recent KB's beginning in March which you have to phone for. They haven't undergone 'full testing,' including regression analysis is what they'll tell you. Examples would be 817611 or 812989. They are to correct what probably is not near as many problems in these particular categories as people who will ask for the various patches (I've seen about 45 of these KBs so far) but part of that is because symptoms like the behavior described can be caused by so many variables IMHO.

    SMBP

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