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  1. #1
    New Lounger
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    Outlook XP Address Book (2002 SP1)

    I have 3 subfolders under Contacts - personal, business, etc.. When I go to send an email and click on the To: button, I get the message "The address list can not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted or you do not have permissions." After I clear that message, I can Select Names. When I click on the down arrow on Contacts, the box opens and I see another Contacts as well as my 3 subfolders. At this point I can select the subfolder and the correct name. I believe the problem lies in the first instance of Contacts but I can't figure out how to delete it. Only one instance shows up in the folder list. I have an identical setup on another PC using Outlook 2000 and it works fine. I would hate to start changing folder names to resolve this because I use Osasync to sync selected contact info and email folders. Any one have any thoughts?

    Thanks,

    Bob

  2. #2
    3 Star Lounger
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    Re: Outlook XP Address Book (2002 SP1)

    Tools, E-mail Accounts. View or change existing directories or address books. Highlight "Outlook Address Book" and click "Change". To be sure you get rid of the one causing you a problem, I would remove the "Contacts: ..." items. Close. Finish. Close and restart Outlook. At this point, your "Contacts" folder will not appear as an address book. Right-click on "Contacts" and choose Properties. On the 'Outook Address Book' page, check the box for "Show this folder as an e-mail address book".

    Hope this helps.

  3. #3
    New Lounger
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    Re: Outlook XP Address Book (2002 SP1)

    That worked perfectly. Thank you very much.

    Regards,

    Bob

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