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  1. #1
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    Computer Auto Reboots itself (Win XP Pro)

    Hi There <img src=/S/hello.gif border=0 alt=hello width=25 height=29>

    I'm brand new to this site & am hoping someone here can help me. I have a couple different problems, but I'll just address 1 at a time.

    About 2 or 3 weeks ago, I was in the middle of checking my email, and outta the blue, my computer rebooted itself. <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

    I did a System restore back to a couple days prior to the first time it happened. I thought that it fixed my problem, but a couple days later, it did it again! <img src=/S/frown.gif border=0 alt=frown width=15 height=15> Now I do another System Restore, and again no change. It has been doing this randomly and with no prejudice to any particular program. <img src=/S/mad.gif border=0 alt=mad width=15 height=15>

    Can someone offer any suggestions or input to my most frustrating problem? <img src=/S/please.gif border=0 alt=please width=31 height=23>

    I would be very appreciative. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    BabyG <img src=/S/rose.gif border=0 alt=rose width=15 height=15>

  2. #2
    Uranium Lounger
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    Re: Computer Auto Reboots itself (Win XP Pro)

    Hey BabyG !!
    Are you always on the internet when this happens ?? Is your internet connection cable or dialup ?? I suspect that you might have the automatic update set to download and install updates automatically and that it might be rebooting your system as part of the install process for the updates.
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  3. #3
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    Re: Computer Auto Reboots itself (Win XP Pro)

    Hi Doc <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    Thank you for responding to my post. I have cable modem, but it happens when I am off line just playing a game, or working in MS word. <img src=/S/confused.gif border=0 alt=confused width=15 height=20>
    Any other ideas?
    Thanks,

  4. #4
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    Re: Computer Auto Reboots itself (Win XP Pro)

    BabyG, Let's try to track down the reason without doing system restores. Is there any indication of an error after the re-boot (i.e. does your PC request to report an error to MS)? You can temporarily disable automatic updating to see if that is the problem - right click My Computer and select Properties. Click on the Automatic Updates tab. Make sure 'Keep my computer up to date...." is not checked. OK your way out. Also, disable automatic rebooting on errors by right clicking My computer and selecting Properties. Then click on the Advanced tab. In the Startup and Recovery section click on Settings. Under System Failure make sure Automaticall restart is not checked. Ok your way out. Then if the system reboots because of an erro your should get the dreaded blue screen of death with an error message and codes.

    Joe
    Joe

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    Re: Computer Auto Reboots itself (Win XP Pro)

    Have you installed any new Hardware or Software lately, made any changes or downloaded anything from the net? Check to make sure your HeatSink Fan is working and your processor is not getting hot.

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    Re: Computer Auto Reboots itself (Win XP Pro)

    Also check for bad Memory, but my bet is going toward CPU overheating. If you shut your Computer off for awhile and turn it back on, does it seem to be OK for a longer period of time?

  7. #7
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    Re: Computer Auto Reboots itself (Win XP Pro)

    Hi BabyG

    What's the quality of the mains power supply in your area? Is it possible that there was a power transient that was too short for you to notice but long enough to cause the machine to re-boot? If so, and if it happens frequently and your supplier can't guarantee a better quality service then investing in an uninterruptable poower supply (UPS) might be worth while.

    Loic

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    Re: Computer Auto Reboots itself (Win XP Pro)

    You may have some corruption on your hard drive.
    Run a thorough Chkdsk on all drives - from My Computer, right-click each drive > Properties > Tools > Error Checking > Check Now, and select both options. You are likely to be asked if this can be done at boot time - select yes.

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    Re: Computer Auto Reboots itself (Win XP Pro)

    Dang it Leif, you keep changing Pics on me. <img src=/S/dizzy.gif border=0 alt=dizzy width=15 height=15>

  10. #10
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    Re: Computer Auto Reboots itself (Win XP Pro)

    After you try all the things mentioned that don't require a screwdriver, if the problem persists, you really need to consider what Cowboy said about processor overheating or a bad stick of RAM memory. I don't know how you feel about "taking the PC cover off" so if that makes you nervous, you should have a tech look at these two points FOR you. My only experiences with spontaneous rebooting have most always been either heat or RAM.

  11. #11
    Uranium Lounger
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    Re: Computer Auto Reboots itself (Win XP Pro)

    Hi BabyG, <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    Before I add anything to what the others have suggested you try, I'll let you give their suggestions a whirl. I'd follow Joe's advice about disabling all the auto re-boot functions first. It's the easiest and IMHO the most likely fix for your problem.

    Also, FYI, I noticed that you say you are "off line just playing a game or working..." and that you have a cable modem. If you are on a cable modem then your connection to the internet is "persistent" or always on and unless you have a firewall up to restrict outgoing and incoming activity, any program that tries to access the internet, for whatever reason, can do so without you knowing or giving permission for it to do so. If you don't have a firewall and up to date anti-virus software you are risking the integrity of your system at the very least. There are several free options for both utilities available on the internet. If you don't have either or both I highly recommend that you get both and use and update them religiously.
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    Re: Computer Auto Reboots itself (Win XP Pro)

    Yes and about 90% of the articles on the internet say the same thing.
    #1 Reason is Overheating
    #2 Memory
    #3 Power Problem

  13. #13
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    Re: Computer Auto Reboots itself (Win XP Pro)

    Gosh Guys!!! Thank you all sooooo much for all your input and suggestions. <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15>

    Ok, this is where we're at today.

    Cowboy, no I had not recently (within a couple weeks prior to the onset of this problem) installed anything or downloaded anything from the net. I haven't really paid attention to the length of time my computer is on before the reboots start. I will however pay attention now. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Joe, I have not received any error messages after the random reboot. I did as you suggested, I disabeled the auto updates, and unchecked the automatic reboot.

    Loic, I sincerely appreciate your input. However you should know that I'm a blonde, and I have no idea what you asked me. I'm sorry. I read your post several times, and I just don't understand. <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

    Leif, I ran through the Ckdisk as you suggested. My computer did find one error. It said that an error was detected and windows has shut down. It went on to say that if it was the first time seeing this message, to restart my computer. I did, and then a Microsoft error report window came up, and gave me the following information:
    <font color=red>Your system has recovered from a serious error</font color=red>.
    I looked at the information it offered and it gave me this:
    <font color=red>C:Windowsminidumpmini051103-01.dmp</font color=red>
    <font color=red>C:documen~1defaultlocals~1tempWER59.tmp. dir00sysdata.xml</font color=red>
    Then said it was caused by a <font color=blue>device driver</font color=blue>, but it couldn't give me any details at this time.
    I don't have a clue as to what this means or how to fix it <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

    Doc, I have Norton AntiVirus, but I do not have a firewall. Could you please tell me where I can go to get one? <img src=/S/please.gif border=0 alt=please width=31 height=23>

    Bigaldoc, I don't have a problem taking the cover off my computer. I will do that next, if all the preceding suggestions don't help. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>

    I really don't want to think that my CPU is the problem, but if it is, what steps do I need to take to fix it? It doesn't mean a whole new mobo does it? <img src=/S/spook.gif border=0 alt=spook width=15 height=15>

    Ok, there's the update up to this point. My computer hasn't rebooted itself yet, but I'm not breathing easy yet. I'll wait until I'm on a complete day or two, then I'll know for sure. <img src=/S/yep.gif border=0 alt=yep width=15 height=15>

    Again, thank you all sooo much for your help thus far. <img src=/S/hugs.gif border=0 alt=hugs width=41 height=25>

  14. #14
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    Re: Computer Auto Reboots itself (Win XP Pro)

    I found these two fixes for the same error message as yours. You can read about it Here Read all of the posts.

    #1. Delete all the files in the c:windowsminidump subdirectory
    * Delete the whole c:docume~1(your
    logon)local~1tempwerl.tm.dir00 directory (ie the file(s)*and* the directory itself.

    If you have a Geforce Video Card
    #2. Roll Back The Drivers and use WinXP Drivers for that card.

    Also when we were talking about your CPU, we didn't mean thier was something wrong with your CPU, just the fan that sets on top of it and keeps it cool.

  15. #15
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    Re: Computer Auto Reboots itself (Win XP Pro)

    I also found this one with even more instructions for those errors.

    II. Delete the Minidump Files and the Sysdata.xml File
    When a serious error occurs, by default the system writes out a miniature
    memory dump along with an XML description of the system status (which notes
    the program at fault and other pertinent system data) that can be uploaded
    to Microsoft. If this data is not correctly closed out, the system may
    present a Serious Error screen upon boot. To resolve this problem, perform
    the following steps:

    1. Click the Start button.

    2. Right click the My Computer icon, and then click Explore on the context
    menu that appears.

    3. Browse to the c:WindowsMinidump directory.

    4. Delete everything located in this directory.

    NOTE : You will need to be able to view hidden and system files and the
    system should not be hiding protected operating system files.

    5. Browse to the cocuments and Settings folder.

    6. Search for the following file: sysdata.xml file.

    7. Delete all instances (you may find more than one) of this file.

    8. Click the Start button, click Turn off the computer, and then click
    Restart.

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