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  1. #1
    Super Moderator jscher2000's Avatar
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    Re: To/CC names missing

    Do you think your server is stripping the addresses? If you use the identical addressing internally, do they get stripped?

    Some Googling suggests that there might be a non-compliant character in the display name portion of the address that was in the original To line. Can you confirm or deny based on the Internet Headers "X-Original-To" field? Ask the original sender to use only the address (no display name) and see if the messages come through normally.

    Addendum: If these are replies, check that the reply-to address on your client-side accounts is valid, or delete it.

  2. #2
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    To/CC names missing

    We are using Exchange 5.5 with SP4. Some, not all, of our Outlook 2000 users are receiving mail from outside the company and the expected names in the TO or CC field are missing. (The sender has confirmed inserting the names there when creating the message.)

    With the received message open, View, Options, Internet Headers allows us to see the header contents. Examination of the header shows the message

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    Re: To/CC names missing

    Sorry about the cross post...I've deleted the message on the Outlook board. Your response remains.

    Yes, one of the internet headers in question does show display names. I can ask the sender to eliminate them and send another message. (These were original messages not replies.) Thanks for the suggestion.
    Judith

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: To/CC names missing

    FYI, you can read a copy of RFC 822 here (47 pages!). There are a lot of rules that could be broken; I'm not sure you would be able to determine the problem from the receiving end. If your users names have illegal characters, and the recipients add them to their address books (or they get in their nickname files), it could take some energy to get it cleaned up. Good luck!

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