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    DSL and Outlook Express (Version 6)

    I recently cancelled my dial-up ISP and went to DSL via SBC and Yahoo. Ever since I did that, if I go to Tools/Message Rules/Blocked Sender list, Outlook Express freezes (at the Blocked Sender list command). I then have to shut it down and start over.

    Since I recently blocked a sender by mistake, I need to get back into that area to fix the mistake but can't do so.

    Does anyone know what could have caused this and how to fix it?

    thanks.

  2. #2
    Silver Lounger Bruce K's Avatar
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    Re: DSL and Outlook Express (Version 6)

    Hi, CD ~

    Mine acts very peculiar when accessing Blocked Sender list. Can you get there okay by 'Tools' > 'Message Rules' > 'Mail...' and then click on the 'Blocked Sender' tab?

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    Re: DSL and Outlook Express (Version 6)

    Thanks Bruce, but I just tried it and that freezes it too!

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    Re: DSL and Outlook Express (Version 6)

    Read this Here

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    Re: DSL and Outlook Express (Version 6)

    If my memory is working, CD, you were using ME, IE6, and OE6. So you're still using Windows 9X. unless you've upgraded recently. Running SFC by putting sfc /purge cache then sfc /scannow in the run box is a good first idea--it may repair a corrupt file(s) causing the freeze quickly. If you're trying to use Block Senders list to block spam, aside from using a third party filter like the ones described recently in this thread--a number for OE, Software Finds, you'll do a much better job using OE than using the Block Sender feature by going to Tools>Message Rules>Mail> hit the check boxes, and then put in the typical spam words, phrases or strings of characters in the subject line.

    The regedit in Method II in Cowboy's link may help. The MSKB doesn't cough up anything, but here are a couple things you can try:

    1) from Kelly's Korner A-Z under OE:

    <font color=blue>Tip</font color=blue>: Re-install Outlook Express - Click Start, Run and enter %SystemRoot%Inf.Locate the MSOE50.INF file. Right click it and select install.

    2) You might also try <font color=blue>this</font color=blue> to delete addresses and fix the block sender freeze:

    Open Regedit and drill down to this key:

    HKEY_USERS.DEFAULTIdentities{41B8DFC0-5CD6-11D6-B737-FCDB8C41D133}SoftwareMicrosoftOutlook Express6.0Block SendersMailCriteria

    The long number value is the user ID, so if there is more than one user identity
    there will be more than one string. Listed is the default user. Check the value entries under 'Criteria'. If the problem email address is found in the right pane, delete the entry. Also pay attention to the keys for any visible sign of corruption.

    SMBP

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    Re: DSL and Outlook Express (Version 6)

    I have a suspiscion you may have found an answer for me - that Microsoft seemed unable to find. When I upgraded to DSL, I changed ISP's but did not change my email client - still OE. It may be that OE freezes because, as you mention, there is a string in REGEDIT that still shows my old Email address?

    I am at work right now but will take a look at this when I get home tonight. If I just reinstall OE, according to your instructions, will that solve the problem or will I still have to go into RegEdit? Also, if I reinstall OE, will my existing emails be saved?

    Thanks for the help.

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    Uranium Lounger viking33's Avatar
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    Re: DSL and Outlook Express (Version 6)

    -------------------------------------------------------------
    there is a string in REGEDIT that still shows my old Email address?
    -------------------------------------------------------------

    Why not just do a search/find in regedit for any mention of your old email address? Delete them if you find any.

    Bob
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    Re: DSL and Outlook Express (Version 6)

    Here's something weird I found when I went into Regedit - It says I have Outlook 5, even though when I open Outlook the splash screen says 6 and if I check Help/About it shows 6 as well.

    If Regedit says 5 does that mean 6 was never registered even though installed? I installed it right from the Microsoft website.

    I also did and Search and Replace and there did not seem to be a reference to the old email address.

  9. #9
    Uranium Lounger viking33's Avatar
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    Re: DSL and Outlook Express (Version 6)

    Regedit would not really say that you had 5.0 installed or 6.0. I think you may be seeing remnants of OE5 in the reg. If you click on OE | help | about | it should tell you what version you have installed. If that's what it told you, then you do have 6.0 installed.

    Bob
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    Re: DSL and Outlook Express (Version 6)

    CD--

    Look at this. Here's a picture of the confirmed "registry paradox." This has to be what Microsoft calls "by design" in their KB's--or normal behavior. I've shown you I have IE6SP1 and OE6SP1 in. At
    HKEY_LOCAL MACHINESOFTWAREMicrosoftInternet ExplorerOutlook Express

    Notice that the OE subkey is 5.0 in that "branch" as the registry people call it, but that the value reflected in the right pane named "Current" has Value Data reflecting the updated IE6SP1 which is <font color=blue>6.0.2800.1106</font color=blue>. I started from scratch with IE6-- (no upgrading from IE5x)--I downloaded IE6 SP1 and OE6 SP1 <font color=blue> 6.00.2800.1123</font color=blue>, but there is that "vestigial" or older key version OE5.0 in the OE subkey anyway.

    SMBP

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    Re: DSL and Outlook Express (Version 6)

    Let me try to deal with some of these issues. First, I tried system file checker, cutting and pasting what you sent and go a message that it could not be found on my computer - same happened with %SystemRoot%Inf

    Two of the three links you sent in your last post, i.e., "download 3 patches that might help", seemed to point to the same file, i.e., q331923.exe but I did download it and installed it and it did not solve the problem. I had already downloaded and installed IE6 SP1 and in fact, thought that it was the culprit that started the problem but perhaps not.

    I am going to try to change the regisry key from 5 to 6 and see if that works, although to this point I have hesitated to fool with the Registry due to all the warnings of what can happen. But, I will forge on.

    I am beginning to think I may have to bite the bullet, back up everything, reformat and upgrade to XP. I have never liked ME from the day I got the computer and found I had it and I have bitched to Gateway from Day 1 about it and, in fact, have a lot of dialogue going with their "Support" department right now about the issue because Microsoft claimed, from the Product ID#, that Gateway installed a BETA version of IE on my computer. The point is that while I can, I guess, live without the Blocked Sender List, the rest of the problems (too numerous to get into but for starters I had to reformat 4 days after the computer was delivered) are just too much to live with.

    Thanks again. I'll keep you posted.

  12. #12
    Uranium Lounger viking33's Avatar
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    Re: DSL and Outlook Express (Version 6)

    CD,
    If you do go the upgrade route, I don't think you will regret it. XP stands WAY over ME any day. Try it, you'll like it. <img src=/S/fanfare.gif border=0 alt=fanfare width=31 height=23>

    Bob
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  13. #13
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    Re: DSL and Outlook Express (Version 6)

    CD--

    Before you try anything else, I want you to download 3 patches that might help fix things. Yes I have read every article on detrimental MS patches lately in the lounge, from Woody, every place else-- but these 3 aren't any of the problem patches including the infamous Hotfix 811493. I have them and if you don't have IE6 SP1 and OE6SP1 and finally the April 2003 cumulative patch for OE I'm urging you to get them before you try the other steps. Why? They may fix bugs in your IE/OE --the browser and its component OE.

    Sorry it took me awhile to get back--last thing I wanted to do was confuse you, and I think I can shed some light. First the 'registry key contradiction.' The registry key I changed to 6 after looking it up, but it was actually listed as 5 in articles--thinking it would be 6 because you had 6-- I changed it to 6. Should have looked in mine. I know I have successfully installed OE6SP1--and I have registry confirmed IE6 SP1 version. But in my registry the key says 5.0. It is logical to think it should be 6 and it might not have registered, but...I think Viking is right on target in his "remnants" comment which is very close to the way Koch explained it. Take a look at this:

    From Tom Koch/Tomsterdam (OE MVP):
    __________________________________________________ _____________________________

    The Outlook Express registry key:

    HKEY_CURRENT_USERSoftwareMicrosoftOutlook Express

    This key first appeared in the registry with Outlook Express 4, and is not used for much at all in OE5/6 except for keeping track of your version history. But if you installed OE5/6 as an upgrade to OE4, this key might still have your OE4 settings stored there. If your key has no other personal settings, and you have to actually look to be sure, it does not have to be included in any backup of an Identity's registry keys. If you see any personal settings at all in any of the sub-keys, you must include this key in any backup. This key is shared by all Identities, although only the very first Identity might have account information stored here.
    __________________________________________________ ____________________________

    That doesn't explain my situation but it might explain yours, because my OE came from a clean install of IE6 that came along with Windows XP for the ride--there should be no remnants of OE past for me, because there never was any--that doesn't explain why I have the number 5 and OE6SP1. I'm not sure if in the above by upgrade
    Tom Koch means that you upgraded say, from IE5.5 or earlier to IE6--probaby you did-- so the situation above might apply--the other thing that may explain the 5 in my registry key--and it isn't elegant is that OE6-- registry keys are a little bit flakey. The more registry comments I read by registry mavens convince me some are. Remember the link Cowboy gave you to Elder Geek which took their OE registry reinstall key from this KB:
    318378:How to Reinstall or Repair Internet Explorer in Windows XP--I know you have ME but I think that your OE6 Registry key extrapolates or it applies to your IE6/OE6. When you asked if there was a string that still shows your old Email address--could be but given Tom Koch's explanation--I think the precise answer is more that when you upgraded your IE5x to IE6 previously, registry settings just don't change as normal behavior--and yes that's flakey. But at least OE experts are calling it flakey as well. So if I were sitting at your machine, here's what I would really do in order:

    1) Remember when I said to run system file checker?-- Do that first CD because it will not hurt you and if it fixes your OE by replacing damaged files game over--you win. It's always a very good first step with IE or OE problems and sometimes Windows XP--no down side to doing it. Often helps not always for sure.
    2) If no help #1--try to reinstall OE by using that command in the run box I took from Kelly's OE information on her site I linked. If that command (Click Start, Run and enter "%SystemRoot%Inf." Locate the MSOE50.INF file. Right click it and select install) works, then no, you shouldn't have to do a regedit.
    3) No help #s 1 and 2, then do the regedit that is in Cowboy's link and the MSKB to get OE uninstalled and then reinstall it per the instructions in the KB.
    4) No help first three, whose object is to get rid of the flawed OE and install an intact one, then there is #2 in my Post 259332 which is to delete entries of problem email addresses in block sender but I understood you to mean that when you clicked on Blocked Sender you froze and couldn't get any further to see specific "problem addresses"--but there may be some so I would get rid of any blocked addresses this way, start over, and then block the way I mentioned which was Tom Koch's comment it is more effective or use a spam filter for OE from that thread in Software finds.
    5) Last and least, on this site under Orange O/ "Outlook Express" Tip: OE Runs slowly--you can try these regedits to combat your freeze--might help shouldn't hurt.

    Notice my splash screen is OE6SP1 and notice although I have the latest IE6SP1 and OE6SP1, the 5 in the key. If there are any OE Registry key mavens that want to weigh in further because there are some very, very good IE/XP registry navigators in the lounge, that'll be welcome.

    SMBP

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    Re: DSL and Outlook Express (Version 6)

    CD-- (Sorry for long post--my bottom line--I can send you a free full final edition of XP Professional from Microsoft good for 4-6 months--then you can get one.)

    Thanks for the feedback--it'll help me keep myself clear to try to get you fixed. I'll take them in the order you posted them but first following the steps in this KB 393907: How to Uninstall Internet Explorer 6 because it applies to ME and IE6 may be your best bet: Theoretically you can go to Add/Remove in ME and Uninstall IE6--that'd be my first move now. To go one by one over your post:

    1) First System File Checker to context it and distinguish it from the other fixes--if you already know the things I say--don't be what's the word--offended--you seem to be a pretty astute user. I may have to set a record in apologizing. SFC started in 98--it preserves a number of types of files and then if you run the tool, by putting "sfc /scannow" in the runbox (I also run "sfc/purge cache" first)--it will find damaged files, replace them and often fix XP or IE. It has no downside to running at all, and that's why I put it first. First apology--it started in 98 and I didn't remember it does not exist in ME. So that advice doesn't hurt you--you just <A target="_blank" HREF="http://support.microsoft.com/default.aspx?scid=kb;en-us;274090">see 274090[/url] don't have it in ME. I don't agree with Microsoft's logic here in doing this, but it's not the first or last time. Then in every other flavor of OS they put it back in and improved it. Had I realized this, I would never have suggested you use it obviously. They say it runs well automatically so to speak in ME--they sure put it back and beefed up the checker tool in subsequent OS's.

    2) For the same reason that command from Kelly's XP site for uninstalling OE just may not work in ME. I didn't forget you had ME when I gave it to you, but I thought since IE6 could be installed in OS's back through 98, that something that would reinstall OE in XP would work in ME--and the run box command was clean, quick and simple. Apparently it's not for ME--sorry again. But I want you to know about her great site, because I have faith you are going to XP soon, and it'll be a nice resource for you then. Kelly's Korner 16 subdivisions and 400 tweaks and fixes for XP.

    3) Two of the three links were not meant to be the same and I should have checked them all--I usually do. I have a clipboard stick problem, and the paste stuck. I've corrected in that post above and here is what I mean to be the third link. I carefully checked that none of these updates I gave you is associated with any of the many slowdown issues that have occured in hotfixes of late--but most of those if not all have been in the hotfixes for Windows XP--another reason they wouldn't have affected you. These three I wanted you to have because they could have fixed you--here's what the third cumulative update for OE6 in IE6--the one you have should have been:
    Cumulative Patch for Outlook Express, April 2003
    Download Locations for this OE Patch
    Info on the Patch

    Having got that third patch right, it appears to be totally for security,--i.e. good to have, but won't impact your problem, but the other two do have components other than security.

    4) This may be the key to the "registry key paradox": Registry Key says OE5 but IE6 and OE6 are installed--see291782: Registry Keys that Delete Themselves May Cause the Subsequent Run Key Entry to Be Skipped--but "behavior is by design" so it doesn't matter as far as performance--and noticed that's what's going on normally--see the picture below in my system with the latest IE and OE and still there is a 5 entry--and here, I put in the SP's but I started <font color=red>with IE6/OE6</font color=red> using Win XP ProSP1 Slipstreamed.

    This KB for you to uninstall OE from the registry is designed for XP--they don't have one for ME--I've looked--may fix you, but just changing the number from 5 to 6 won't. And given the hassles you have had with IE6, and OE--I would follow the directions for uninstalling/reinstalling both if they will work for ME--and if ME has keys that correspond. Since they are providing IE for OS's back through 98--it stands to reason that you should be able to apply the modifications in ME as well.

    Changing the registry key from 5 to 6: When I posted that registry key for you with a 6, I had pasted it and changed the 5 to a 6 figuring you had 6 and that was the way yours would look; Microsoft has a 5 in the subkey by design--I don't have a clue why they do that. But even if you do, I don't think that will do a thing one way or the other after reading up on this. If you look at my attached pictures, notice that by design MS has a key called OE5 even when you have a perfectly working IE6SP1 and OE6SP1. That's what I wanted to show you. Does it make sense? No. But I have looked up a lot on the registry keys in OE6 on OE MVP sites and OE threads--that's the way they made it--so changing 5 to 6 is probably not going to mean anything. I looked at a lot of fix its in the registry with keys on the web and all of them have 5 in the subkey--and no one blinks. Tom Koch an OE MVP and frequent reference all over the web recognizes this illogical labelling of the key. I will try hard for curiosity to find out and see if I can uncover their reaons for the confusing label key, but that's not your fix CD. Your hesitating to fool with the registry is always a sensible impulse, but I would leave that key alone--I didn't mean to imply changing it to 6 will help, I don't think it will impact it. As Tom Koch says, they named that key in a screwy way, and fiddling with it doesn't really matter. Take a look at what Tom says again: OE Registry Keys. He uses 4 there, but it could be 5 and it is. I installed Windows XP SP1 slipstreamed on a clean hard drive--that means I had IE6 and OE6 to start--I downloaded SP1 and OE6PS1--and there's the big 5 sitting in my little registry subkey--I never claimed to figure out Microsoft's developers.

    <font color=blue>Top Ten or So Reasons CD Should Go To Windows XP</font color=blue>
    5) Last, on <font color=blue>your getting XP--you really need to do that!</font color=blue> Always back up what's important to you. In Software Finds there are recent threads on backups--and in the local Costcos here' they are selling a pretty decent backup software for $32 now that used to be made by Veritas until it sold. Backup Thread 1 and Backup Thread 2. What I'm saying is, I would practically beg you to go from ME to XP. I don't think Gateway would have been able to put a Beta IE OEM on your computer per the language in their contract with Microsoft--but much of the source of your bitching is because of Windows ME. It has big problems for a big percentage of people--I spent the same kind of time bitching to Dell about ME--not that a lot of them were very versed in software period. I never call them anymore--I don't need to. In July of 2001 I got hold of XP RC1--the next to the last XP Beta--for me it was a <font color=blue>quantum leap better than ME</font color=blue>. As soon as I put XP on, I made a frisby out of ME.
    See these: (Granted, even XP can memory leak--any OS can have a program not give back memory at times, but ME is the Titanic by comparison):
    Memory Leak Found in Windows ME
    Microsoft Support Again Confirms Windows ME Memory Leak
    Tuning Windows ME
    Optimizing Windows ME Startup. Look at the memory leak article--and I wanted you to see Extreme Tech--a great site--PC Mag's best site for hardware, software.

    You owe it to yourself to go to Windows XP--you will love it by comparison and I have four more reasons. Reason 1: From your posts over the last year or so, you are a confident computer user who really likes to learn the OS--not only will XP make this ongoing dialogue with Gateway over ME go away--a headache you hardly need--time you could be doing something else--it should be a "no-brainer" for you. <font color=red>ME is the problem with all that!</font color=red>. Reason 2: Longhorn, the OS coming after XP is being delayed for a number of reasons, and we won't see it until 1995. So XP is going to be around for almost another two full years. Reason 3: There are a ton of support and tutorials at Microsoft for Windows XP--and on the web besides the considerable help on the lounge section. Reason 4: I have an extra, legal copy of Windows XP Professional full edition from Microsoft unsealed, but it is only good for 120--I might have one for 190 days. It is no Beta whatsoever. It's the same as the store but it will time out in 4-6 months. I got at a meeting. I will be glad to mail it to you for free--just say the word--backup whatever you want in OE--free backup here and that'll solve your problem for sure--no headaches, and you can have a good time exploring the exponentially better and more stable features in XP--plus if you like to play with media-- pictures, video, audio it has a lot more to offer.

    SMBP

  15. #15
    Uranium Lounger viking33's Avatar
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    Re: DSL and Outlook Express (Version 6)

    SMBP,
    Skimming through your rather lengthy post, which had the gracious offer of a free trial copy of XP, something did catch my eye, in the last paragraph.
    -----------------------------
    for a number of reasons, and we won't see it until 1995
    ----------------------------
    What did I miss there? <img src=/S/clown.gif border=0 alt=clown width=15 height=15>

    Bob
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