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  1. #1
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    xp home Authorization (xp home edition)

    My mother recently ordered a computer from a retail local retail supplier. Due to unforeseen circumstances she does not want to purchase the computer. I went to the store and explained to the manager that we wanted to cancel the order. The manager said that it was impossible to cancel the order as the computer was assembled and xp had been authorized thus nothing could be done unless he managed to sell the comp in its identical present configuration----- is this true it sounds a bit far fetched any advise would be great.
    Smbs

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    Uranium Lounger viking33's Avatar
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    Re: xp home Authorization (xp home edition)

    Registration with MS is a LITTLE more flexible than that. It will allow some changes to the basic configuration without reregistering. Besides, if it came to a new reg being required, the store could just clear it with MS by explaining the situation to them. It sounds like the store is just trying to save a sale by telling your Mom a story.

    Bob
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  3. #3
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    Re: xp home Authorization (xp home edition)

    Thanx but I think he said "activated" not authorized my mistake because I know he didn't have her specific name--- does that make a difference?
    Thanx
    SMBs

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    Uranium Lounger viking33's Avatar
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    Re: xp home Authorization (xp home edition)

    Terminology only. Same applies to activated. "The sale is the thing" They are just trying to take advantage of her.

    Bob
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    Re: xp home Authorization (xp home edition)

    SMBs--

    This is what activation means and here is the MS XP Activation site. As the guys have said, this is pretty disingenuous from any Microsoft dealer area because the retail outlet probably has some kind of a volume licensing agreement progam like Open Licensing or Select License where activation isn't even required--and if activation is necessary--you're the one that does it and MS is flexible around those issues.

    If you have to, and you shouldn't, just give a call to Microsoft--have them route you, and tell them the retailer's name and the store They should be able to arm you with the info to have the retail supplier come off that story. If its a large chain, I'd call the regional office if necessary. The best part of the story is you haven't taken possession of that machine yet. You will be able to get the machine you and your mom can be happy with.

    Good luck,

    SMBP

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    Re: xp home Authorization (xp home edition)

    Viking is right. It's there way of saying I don't want to make the sale again.

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    Re: xp home Authorization (xp home edition)

    Thanx for all he info---basically the bottom line is "I'm being screwed".

  8. #8
    Uranium Lounger viking33's Avatar
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    Re: xp home Authorization (xp home edition)

    They are only TRYING to, don't let them get away with it. <img src=/S/argue.gif border=0 alt=argue width=50 height=25> with them. They will cave in.

    Bob
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    Re: xp home Authorization (xp home edition)

    No--someone thought they could screw you and you're not about to let them. We're not talking about 50 PC's--just one, and call me old fashioned (and I do see what happens when you walk into bricks and mortar stores and can get excellent help or none) in an area new to you--and often new to the staff in that store).

    I always thought going out of my way to sell you a computer, being user friendly to your mom in case she needs some ongoing help, and making sure if you reassessed and didn't get it I treated you well might make a customer of you now or the next time. I realize that the largest Comp USAs may have 30,000 items on their inventory under the roof and 100,000 you can order but still...(I just picked Comp USA as an example of a retail store that makes its major living off of hardware, computers, and peripherals on and off the web). I don't know how big this store is, but why go out of your way to attempt to force a computer down some one's throat they already have decided for their own reasons they don't want?

    There is a store here that sells primarily Toshiba and now IBM located in around four states. The guy who runs it is incredibly knowledgable and could not be nicer. You buy from him and something happens down the road, and if it's a lap top or notebook there is a good chance--he is going to make sure he takes good care of you before, when, and after you buy and you are protected if your computer goes down and it has to be repaired. He makes very little on an individual sale--his living is in selling cities and schools and companies. But you'll never know that by the way you're treated--and the prices are competitive.

    SMBP

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    Re: xp home Authorization (xp home edition)

    Just to play devil's advocate for a minute here: if you ordered a custom built pc from a store, which they then built for you (or modified for you), including installing a single copy of XP, which does require activation, and does matter to some degree what hardware is added or removed (as well as making the copy of XP unusable on any other computer), and then you backed out of the deal after the work was performed, then I think that "being screwed" is a little harsh. By all means should the dealer do the right thing; right as in "the customer is always....", but for many small computer stores, who custom build machines, I could see how this COULD be a source of annoyance, and lost income (in addition to the lost sale). So my take: yes they should accept your cancellation, because they have to, basically; but no you're not "being screwed". It's the dealer who took the order and performed the work, only to have the order cancelled, who's "being screwed", to whatever small degree.

    kip

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    Re: xp home Authorization (xp home edition)

    U stated "(as well as making the copy of XP unusable on any other computer)" thats exactly what I am trying to understand! From above posts I believe that the copy is reusable for at least 2 more activations on completely different pc's --- at worst the store might have to call MS and have them cancel first activation and then the xp copy is like new-- oh yes the dealer has lost the sale but he is trying to hook me by basically saying that he has lost a pc! and wants compensation. I don't want the store to lose on the xp copy and am trying to verify that the copy will remain usable ---thats all.
    Tanx to all
    Smbs

  12. #12
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    Re: xp home Authorization (xp home edition)

    Hi, Smbs ~

    Don't believe one word that misanthrope is telling you. <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15>

    It is really too bad you have to go through all this. XP will not expire or rot or otherwise lose any shelf life as far as useability. Barring any nefarious activity, XP can and will be activated again and again and again. In my personal experience as a private consumer, Microsoft has been surprisingly forgiving when it comes to dispensing new keys for activation. Any OEM or retailer will not encounter any rebuff from MS in this situation were it to even get to that point, which you can rest assured it will not.

    <img src=/S/yep.gif border=0 alt=yep width=15 height=15> Just smile, walk away and take note of manipulations from such unscrupulous charlatans who talk this doo-doo <IMG SRC=http://www.krymow.com/images/talking######.gif> for a sale & avoid their slime in the future. <img src=/S/razz.gif border=0 alt=razz width=25 height=17>

  13. #13
    Uranium Lounger viking33's Avatar
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    Re: xp home Authorization (xp home edition)

    Hi Bruce,
    I would "smile and walk away, etc" ONLY after I received my money back from them. THEN, take note to never even think of going back there to purchase even a mouse pad. It's types like that that make things hard for the majority of honest, small business people. <img src=/S/mad.gif border=0 alt=mad width=15 height=15>

    Bob
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  14. #14
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    Re: xp home Authorization (xp home edition)

    Well I did carry the devil's advocate part a little far. XP's activation only makes unauthorized use on another computer impossible. It is possible to "re-activate". As one who has gone through the re-activation process myself (that is the call up MS and read them a 63 digit number and have them read you back a new 63 digit numer), it's not really the same thing as a new copy. My activation was tripped when I uninstalled and re-installed a network card driver, and I wasn't very happy. I most certainly would be much more unhappy if I went to the store you cancelled out of, bought a copy of XP, took it home, and had to go through a 45 minute activation process because the guy in front of me decided he didn't want what he had ordered. Not only that, but it's my guess that the folks here would be calling the dealer the same names they're calling him now for selling a previously activated copy of XP!

    So my answer to your question pretty much stands. No the dealer is not irreparably harmed by your actions, and yes he should allow you to back out, but also yes he has suffered some small amount of inconvenience by your cancellation, due to the nature of XP activation (and we still haven't really touched on the labor etc involved in building this box, which I admit to reading between the lines to assume that this was custom built per your mother's order).

    I'm really not trying to stick up for the dealer as being without fault here, or trying to put any blame on you for pulling out of a deal (hey, it happens). I'm only trying to point out that there is some legitimate basis for the guy's argument, and I for (possibly the only) one wouldn't hold it against him for pressing the issue a bit. Just like I wouldn't hold it against you for sticking to your guns and gettting your mother released from her obligation.

    have fun,

    kip

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    Re: xp home Authorization (xp home edition)

    I'll join you on the Devil's side of things. However, I don't recall ever having to spend 45 minutes on the phone to reactivate, it's usually ten minutes or so and is relatively painless. Further, this is something the dealer should be prepared to accept as part of doing business (reactivation) - not the next customer in line. I think the moral here is less than satisfactory customer service, if the terms were not specified up front. Most pre-built systems are sold with an agreement that there will be a restocking fee, or some other form of financial penalty for cancellation. This is true even with non-custom orders, actually. I'd simply tell the dealer that I was disappointed with the response and that I wouldn't be bringing my business back in the future due to the complications that were encountered here.
    -Mark

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