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  1. #1
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    Very Slow Responce (Windows XP Home Edition)

    Recently one of my computers running Windows XP Home Edition has become very sluggish. Two examples: If I launch a program, Outlook Express for example, the opening page will display but not all of the icons, buttons, etc. will be visible immediately. There is a pause for perhaps 30 second to a minute before the whole program opens. Documents sent to the local printer will stay in the print que for long periods of time. In checking the video settings after right clicking on the desktop to reach the Display Properties window, there is a very long pause 30 to 60 seconds after selecting each Tab. These are just a few examples of what I mean by sluggish. I have checked Event Manager and do not see anything unusual. I have run Disk Defrag and the disk dose not need to be defraged at this time. (I do run a full defrag periodically.) I have cold booted and find this sluggishness remains even with no programs running, except for the ususal background stuff - ZoneAlarm, McAfee VirusScan, etc. No new programs have been installed recently. I have 256 megs of RAM. Any other troubleshooting suggestions would be appreciated

  2. #2
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    Re: Very Slow Responce (Windows XP Home Edition)

    Did you happen to install the April, 2003 version of Update/Hotfix 811493 ? It caused many computers with Windows XP to slow down. (Microsoft has just released a new version which should not cause these problems, but I haven't installed it yet.) You can check for, and uninstall, # 811493 in the Add/Remove Programs control panel.

  3. #3
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    Re: Very Slow Responce (Windows XP Home Edition)

    I did have Update Q811493 installed. I just removed it, and after a short test the computer seems to be running faster. However, when I elected to remove 811493 I received a warning that IE Q813489 and OE Update Q330994 were installed and if Q811493 is removed these programs may not run properly. I was given a choice Yes to continue or NO to abort the uninstall. I selected NO, but the uninstall continued anyway. After a reboot I launched OE and IE and after quick test they both seem to be operating properly. The only update that has been downloaded, and I have not yet installed is Q815021XP. I have not found any correction for 811931.

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    Re: Very Slow Responce (Windows XP Home Edition)

    If you selected NO, are you sure that Q811493 has been removed? Did you check to see if it was still in the registry?
    <img src=/S/jollyroger.gif border=0 alt=jollyroger width=29 height=18><IMG SRC=http://www.wopr.com/w3tuserpics/cowboydawg_sig.gif> <img src=/S/jollyroger.gif border=0 alt=jollyroger width=29 height=18>

  5. #5
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    Re: Very Slow Responce (Windows XP Home Edition)

    Yes, Q811493 is definitely gone. And so are the sluggishness problems I was having. <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30> It is possible that I mistakenly clicked YES, but I don't think so.

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    Re: Very Slow Responce (Windows XP Home Edition)

    I uninstalled (see below) Q811493 and the sluggishness problem has gone. Many thanks.

  7. #7
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    Re: Very Slow Responce (Windows XP Home Edition)

    Below what? Just kidden. I've done the same thing before.
    <img src=/S/jollyroger.gif border=0 alt=jollyroger width=29 height=18><IMG SRC=http://www.wopr.com/w3tuserpics/cowboydawg_sig.gif> <img src=/S/jollyroger.gif border=0 alt=jollyroger width=29 height=18>

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    Re: Very Slow Responce (Windows XP Home Edition)

    Jim, The new version of 811493 has supposedly fixed the slow down problem. But as with all fixes, you should decide for yourself about applying it to your system.

    Joe

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    Re: Very Slow Responce (Windows XP Home Edition)

    Joe, How do you determine which version of 811493 you have? I have 3 other computers all Windows XP (2 Pros, 1 Home) with 811493 installed and all seem to be running fine. My dilemma is should I remove 811493 from these machine in case some program I install in the future conflict with this patch, or should I install the new version of 811493 if I can find it. In any case I think I will do nothing for a while and watch for report in Woodies's E-zines and elsewhere.

  10. #10
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    Re: Very Slow Responce (Windows XP Home Edition)

    Jim--

    I'm not sure if 811493 II, The Sequel or Return of 811493 is marked differenly in the registry where you can check for these --and I assume it is not different in Add/Remove. That's a good question. As you know, it is a "work in progress"--they wanted to get that patch out soon--but they aren't finished with it yet-- and Microsoft is offering you a "Severity rating matrix" for you to decide whether taking the downside risk of problems caused is justified by the upside of the security it confers.

    If a hotfix has been applied to Windows NT, 2000, or XP you can go to:

    Hive: HKEY_LOCAL_MACHINE
    Key: SOFTWAREMicrosoftWindows NTCurrentVersionHotfix


    but you raised an interesting question--when there is a subsequent Hotfix (revision) with the same number, how do you distinguish? The first one just had the number, and can you look and see in Add/Remove and at the registry if it is marked any differently. I bet they haven't and you just have to keep track. One way you can tell is if you save the executable or cabinet extractor for a particular hotfix in a download folder (I do to tell when I installed them)--you can mouseover and see the information or right click them and go to properties and it will tell you when. Can you take those other computers and extrapolate from when you installed them to figure out which version of 811493 you have? If the patch isn't causing any problem on your other machines, I think the "if it ain't broke don't fix" mind-set might serve you well there--you're getting the security--Microsoft considers this an "important" security vulnerability in their maximum security rating according to the Tech Net bulletin I linked. Plus--I know that this particular patch has been written up on countless sites, but you can't worry about problems with Patch "A" or "B" and future patches until they happen--or else you would be afraid to deploy any of them.

    Again, another easy way to keep track of these is to subscribe to the security bulletin service and you will be emailed all these security bulletins a few or even a couple weeks before they are issued--I'm not saying to jump on them and install them that day, but you have a nice record in your email box until you decide to delete the emails as to when they come out and their context. You also can avoid the gliltches that exist with Windows Update's mistakes covered well in the lounge. You can further keep track when they come out by using Windows .Net Magazine's Security Administrator Site and Russ Cooper's NT Bug Traq. Hotfixes can be scripted--see Article from Windows .Net Mag.

    SMBP

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    Re: Very Slow Responce (Windows XP Home Edition)

    Thanks for a very thorough response. All this seems directed at enterprise IT security types and not very practical for the Home network types. MS seems to have over looked the likes of me. I work from home and have a 4 computer workgroup network with Internet access via a cable modem. One of the computers is used by my wife and the other by my 17 year old daughter. I have XP set to download but not install all updates. Periodically I will install them. Until the 811493 mess it was pretty routine and I was thinking of just letting them do the install. I thought Widows Update was a neat idea, but I now need to rethink all this.

  12. #12
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    Re: Very Slow Responce (Windows XP Home Edition)

    Jim--

    What I gave you was simply a way to be emailed by Microsoft when the hotfixes were available for your home machines, single or networked, and some of the commonly used sites to get some context info on problems when they occur--very straightforward--and none of it directed at enterprise machines. That was what the sign-in was for.
    HFNETChK is an enterprise administrator tool. I wasn't knocking Windows Update, I just like to get my security hotfixes from Technet--windows update has in my experience been ambiguous, balked at some downloads, and occasionally says you need updates you already have.

    The other point was I thought that if you can find the folder where the executable or file for the downloaded hotfixes in question are, as in my picture, you can simply mouse over and get the date they were downloaded--and in the case of that hotfix it was first released around April 16, and then rereleased April 28. So with about 6 weeks of difference, I thought you could use the date to distinguish when you installed 811493. The revision wasn't released until around last Wednesday May 28. A number of people had slow down problems with 811493, and if as you say you didn't on those other machines, I wouldn't worry about keeping it on them. You would have probably experienced the slowdown on them by now as well if it were going to rear its head. If they begin to slow down, you can deal with trying to ferret the cause when it happens.

    Microsoft has some enterprise solutions at the same site for hotfixes, but I didn't mention any of them--their may be some enterprise tips in the Win .Net article. You seem to be doing fine--you got rid of the hotfix that was a problem on your one machine--the others are doing okay with it--and now you have some places including the lounge and Woody's to watch. If a hotfix has a problem, you will hear about it both places very promptly.

    SMBP

  13. #13
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    Re: Very Slow Responce (Windows XP Home Edition)

    Microsoft has admitted that Patch Management is Broken and their new security chief vows they will fix their patch system. Hope so. Wish I had a nickle for every new security initiative announced last 18 months.

    SMBP

  14. #14
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    Re: Very Slow Responce (Windows XP Home Edition)

    Jim--
    This download is an additional tool that may help you sometime:
    Qfecheck.exe.

    SMBP

  15. #15
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    Re: Very Slow Responce (Windows XP Home Edition)

    With the security patch problems of late, I have been slower to jump on them and instlal them routinely as I always did. I have several from a last week, and I have skimmed them and I am going to hold them and give them a "wait and see" period instead of automatically installing. Win Update and the Security Bulletin email service keep reminding me, but I will play the odds and wait for any downside reports for a couple or so weeks.

    MS has a new Next Generation Secure Computing Web Page and a Security Developer Center to its MSDN pages.

    SMBP

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