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  1. #1
    5 Star Lounger
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    One user's mail direct to Deleted Items (OL XP (2002) SP-2)

    <img src=/S/confused.gif border=0 alt=confused width=15 height=20> Event: One user (Exec Sec) receives all mail from another (Reservations Manager) directly to her Deleted Items. Both users are on same version of Outlook. Both have same domain name for email address. Email going from Exce Sec to Res Mgr goes to Inbox, as it should.

    Action so far: Checked Rules setting - Res Mgr not listed, there are only 3 addresses, under "Junk Mail", and all are outside of the company.
    Checked AV software and it is upto date as of this morning.
    Searched KB and found nothing of use.
    Added new rule so no action is taken for mail from this client. This was tested ok.
    Did a "manual" search of this forum, looked through the first 250 or so postings.

    Qustion: I have no idea where to go from here. Any into would be gratefully accepted. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

    TIA.
    Granville

  2. #2
    Uranium Lounger
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    Re: One user's mail direct to Deleted Items (OL XP (2002) SP-2)

    Using local or server stores? I seem to recall a posting of yours where you said that you use server-side storage. The odd thought that perhaps there is a redirection somewhere to drop those messages into a folder that doesn't exist for the affected user occurred to me, is that a possibility?
    -Mark

  3. #3
    5 Star Lounger
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    Re: One user's mail direct to Deleted Items (OL XP (2002) SP-2)

    Thanks, Mark.

    I knew I was missing something in the original post. Yes, I'm using server-side storeage. You reminded me of some other points I had also forgotten to include, though.

    I checked the server-side setting and there are no redirections set for the receiver, nor for the sender for that matter.
    Neither mailbox is close to their size limit.
    The corporate firewall does not enter into the issue as both users access the same Exchange server.
    The same applies for email filtering, which only scans email at the corporate gateway - both inbound and outbound.
    Granville

  4. #4
    5 Star Lounger
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    Re: One user's mail direct to Deleted Items (OL XP (2002) SP-2)

    Ok, I found the answer if not one I like! It is what I came up with on my own anyway, I am using the expection list option.

    This is from MS Knowledge Base Article 298734 (can't seem to get the link for this to work <img src=/S/confused.gif border=0 alt=confused width=15 height=20>). I actullay found the article from FreeAnswers, see post 260799

    SYMPTOMS
    If you enabled the built-in Junk Sender's rule to filter out unwanted messages, this rule also filters out messages that you do want.
    CAUSE
    This behavior occurs because a property of the message that you do not wanted filtered matches one of the built-in filter criteria for the Junk Sender's & Adult Content rules. You cannot edit this built-in criteria.
    WORKAROUND
    Use one of the following methods to work around this behavior:

    Do not use the built-in Junk Sender's rule. Instead, create a custom rule with similar actions where you can control the filter criteria.
    Add the sender's address to the Exceptions List rule and place this rule at the top of the Rules order list.
    Granville

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