The mail merge option is no longer on my tools menu, it is NOT grayed out, it is no longer there. I don't know when it happened or why, it used to be there. I have un-installed and re-installed Word several times to no avail. It always comes back without mail merge. I also tried detect and repair from the help menu....no help. Can someone help me? Is there a way to do a "clean" un-install of Word? I really need to get it back as an option. Thank you.