Results 1 to 3 of 3
  1. #1
    Star Lounger
    Join Date
    Jul 2001
    Posts
    78
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Help and Support Center (XP Pro 5.1)

    Hi. I have 2 problems with Help and Support Center (the help page/screen for Control Panel and Windows Explorer).

    First, when I click on 'Index' at the toolbar on top of Help and Support Center, the left part of the page is blank. There is no index.

    Second, when I click on a link, nothing happens. For example, on the Change Your Password page, item# 1. states ... Open 'User Accounts' in Control Panel ... 'User Accounts' is underlined and in blue. So, that's a link right? If I click on it, the User Accounts page should open but it doesn't. And, it's the same for all other links.

    Are the two problems related? Is there one fix for both? Help.

  2. #2
    3 Star Lounger
    Join Date
    Sep 2001
    Location
    Jakarta, Indonesia
    Posts
    274
    Thanks
    3
    Thanked 9 Times in 9 Posts

    Re: Help and Support Center (XP Pro 5.1)

    I think that you may find that the culprit is the April 2003 Cumulative Patch for IE6 SP1, (Q813489) from Microsoft. I had the same problem, and removing this patch solved the problem.

    Once again proved the maxim that installing MS updates is a risky business!

    Chris

  3. #3
    Star Lounger
    Join Date
    Jul 2001
    Posts
    78
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Help and Support Center (XP Pro 5.1)

    Hi Chris. You hit the nail on the head!!! I installed Q813489 a couple of days back. Removing it solved the problem. Thanks a lot!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •