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  1. #1
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    Losing Internet Connection (WinXP)

    If I don't use my PC for several hours, I lose my Internet connection.
    1. I'm tied into into cable access - theoretically "always on". (Earthlink)
    2. Display properties are set to never go off or to go into stand-by.
    3. I have to recycle the cable modem, router and shut down the PC to get back on-line.
    4. I've switched from a Belkin Wireless Router back to my old Netgear and it hasn't helped

  2. #2
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    Re: Losing Internet Connection (WinXP)

    I'd bet that your ISP is releasing your IP address due to inactivity - not an uncommon practice. To test this theory, the next time you lose the connection, do the following without rebooting/restarting anything:
    <UL><LI>Click on Start
    <LI>Click on Run
    <LI>Enter CMD in the box
    <LI>Click OK
    <LI>In the command window, type IPCONFIG /renew
    <LI>You should see a refreshed IP address nearly immediately, and your Internet connectivity should work.[/list]If this isn't the case after trying this, then it could be other problems, but this needs to be eliminated first. If this does restore your connection, though, there are many possibilities to keep it alive, ranging from small programs to other solutions. I have my email client set to check for new messages every ten minutes, which keeps my connection alive.
    -Mark

  3. #3
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    Re: Losing Internet Connection (WinXP)

    Thank you! I'll give it a shot next time.
    Eli

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    Re: Losing Internet Connection (WinXP)

    Maybe a dumb question, but have to ask. Would "ipconfig /release" effectively take you offline, even with an always on cable or ADSL connection? If so, that could offer a little extra protection from hackers when not actively surfing. Can't try it for myself because I'm still on dial (only for another month or two hopefully).
    <font face="Comic Sans MS" color="blue">TimOz</font>
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  5. #5
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    Re: Losing Internet Connection (WinXP)

    It should, yes - it will release all DHCP assigned IP addresses. But truly offline? I don't think so, it just renders the computer unable to respond to the network, and the MAC address from the network adapter will still be out there. With a decent firewall, it seems like an unnecessary step...unplugging it would be the isolation tactic! <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>
    -Mark

  6. #6
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    Re: Losing Internet Connection (WinXP)

    Good Morning,
    1. I left the PC on overnight.
    2. This morning, no Internet connection.
    3. Went throught the ipconfig /renew process. Nothing.
    4. Shutdown the PC, unpowered the router and cable modem, waited 5 minutes, powered the cable modem, the router and turned the PC on.
    5. It works.
    6. I'm going to leave Outlook open full time. It's set to check for mail every 5 minutes.
    7. Any suggestions?
    Eli

  7. #7
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    Re: Losing Internet Connection (WinXP)

    Hey Eli,
    I just went through this same type of situation with my Comcast Cable connection. The only difference in my situation was that I was also getting "kicked off", so to speak, while actually using the internet. After 2 months of tech support phone calls, service calls and frustration a service tech finally set up a continuous ping from a command prompt (I don't know how he did it) and it was immediately obvious that my connection was dropping packets at the rate of about 4-5 per minute. The previous service calls had already replaced the modem, NIC & connecting cable. I don't know if this made his job any easier, but he replaced the line running from the street to my house and that solved the problem.
    It sounds like your connection is dropping packets too. Ask your service provider to check this possibility or maybe someone here in the lounge can tell you how to set up a ping from the command prompt, assuming that you don't already know how, to check it out yourself. It needs to be a continuous ping set to about 100 to get a true reading. Hope this helps.
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    Re: Losing Internet Connection (WinXP)

    Are you connecting to the cable modem using a internal NIC and cat 5 cable or by a USB cable?
    If USB, and you use hibernation, some USB devices will NOT wake up.

    Also agree with Doc, but it was 4 of us in the area that was losing connections, it was a kinked line about mile away.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  9. #9
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    Re: Losing Internet Connection (WinXP)

    ave,
    I'm connecting using an internal NIC card and CAT cable

  10. #10
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    Re: Losing Internet Connection (WinXP)

    I'll get Earthlink to ping next time I call.
    Thanks for the suggestion.
    Eli

  11. #11
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    Re: Losing Internet Connection (WinXP)

    When you tried to renew your address, what happened? Did the system return a new address immediately, or did it sit there thinking for a few minutes?
    -Mark

  12. #12
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    Re: Losing Internet Connection (WinXP)

    It was virtually instantaneous.

    Eli

  13. #13
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    Re: Losing Internet Connection (WinXP)

    Thank you for the suggestion. I'll get "pinged" next time I work with Earthlink.

    Eli

  14. #14
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    Re: Losing Internet Connection (WinXP)

    I'm not sure, but the ping trick may only work from your end. But it's worth asking them to try first. Just be sure that they run the ping sequence for an extended period and not just a few seconds or a single ping to a known site like Yahoo (that's what the first couple service techs did here and it appeared fine).

    You could probably get them to walk you through doing a ping from your end if you ask nice. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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