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  1. #1
    Silver Lounger Duchess843's Avatar
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    Install of Norton SystemWorks Failed

    I've used System Works for over five years, installing & uninstalling at will. I tried to install Windows XP and when it failed I reverted back to Windows 98SE. During the attempt to get Win XP the tech had me uninstall Norton System Works 2003 because it MIGHT be the reason the XP installation failed. When I boot there are 2 options: Boot from Windows and Boot from XP setup.

    Now NSW won't install from the CD or the hard drive. Their tech support has tried many times but failed. The installation stalls at "Installing Rescue Disks".

    With Symantec's help NSW has been uninstalled following instructions in their KBase. It's been installed & uninstalled so many times I've lost count and (3) tech's have given up.

    The only thing I've installed or removed since the last removal of SWorks 2003 was to attempt to get Win XP Home Edition. I suggested that XP could have left some files or changed some registry settings to cause the problem. All I got for an answer was "It could be, but I don't think so."

    I've been in the registry so often that it welcome's me by using my name.

    I need some heavy help from someone more knowledgeable than Symantec's support people. All suggestions will be tried, except advise to format.
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  2. #2
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    Re: Install of Norton SystemWorks Failed

    So you can't get WinXP to finish installing? Cause I notice you said you had the option Boot From XP Setup. So if you have the WinXp CD in and you choose XP Setup to complete the installation, what does it do?

  3. #3
    Silver Lounger Duchess843's Avatar
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    Re: Install of Norton SystemWorks Failed

    Hello Cowboy. In reply to your question, it stops where it always stops at "Setup is inspecting your computers hardware configuration."

    I've seen that message so often, that I'm beginning to dread the sight of them.
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