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  1. #1
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    What is the cure to this error (Word XP)

    I have been asked what could be the cause of this error message by one of my clients. It apparently comes quite often (what that means I don't know).


    Word kann den Speicherungsvorgang aufgrund eines Berechtigungsfehler nicht zu Ende f

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    Re: What is the cure to this error (Word XP)

    Andy,

    Possibly this occurs when a user tries to save a document to a networked folder for which they do not have Write permissions?

    Gary

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    Re: What is the cure to this error (Word XP)

    If the document is stored on a network then another possibility could be a problem on the network causing the connection to be lost during the save.

    StuartR

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    Re: What is the cure to this error (Word XP)

    Thanks Gary.
    They have write permission to the parent folder and this should be inherited to the sub folders that contain the docs. Please note the error implies they can start saving and then something goes wrong.

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    Re: What is the cure to this error (Word XP)

    Thanks Stuart.
    Thats a good idea, it is saved on the server. Hmm, thinks aloud. Now how do I check it out? The firm in question is over 100 miles away from my office.

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    Re: What is the cure to this error (Word XP)

    If this is happening frequently then you may be able to put a BAT file on a PC somewhere on their network that does a Ping, followed by a directory of a (small) folder followed by a short sleep and back to the start of the loop. If this shows a delay or error at the same time as the user incident then Bob's your uncle.

    Another method that would show transient loss of network connectivity would be to configure off line folders on a client. This would revert to working offline if the network connectivity was lost.

    StuartR

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    Re: What is the cure to this error (Word XP)

    Thanks Stuart,

    The Ping I understand.
    Why should one do a directory of a folder? - to generate network traffic?
    The size of the folder implies the output is logged to the console rather than piped to a file.
    How does one do a sleep in a BAT file? That is one beyond my knowledge of BAT programming.

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    Re: What is the cure to this error (Word XP)

    The directory command was intended to verify that the server was able to process incoming file system requests. It may be able to respond to a ping even if the file system or a required service is wedged.

    You could use SLEEP.EXE from the Windows NT or W2K resource kit to wait for a few seconds, or a google search for DOS BAT SLEEP will turn up alternatives.

    StuartR

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    Re: What is the cure to this error (Word XP)

    Thanks, I'll give it a go.

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    Re: What is the cure to this error (Word XP)

    Seeing as you have Windows XP clients, why not try configuring Offline files on a couple of clients first.

    In my experience Offline files are very sensitive to transitory loss of network connection and give a very clear indication that this has happened.

    StuartR

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    Re: What is the cure to this error (Word XP)

    They might need read-write-change-delete permission. I believe that Word saves to a .tmp file first, then deletes the original .doc, then renames the .tmp file. Perhaps the first step is okay but not one of the others.

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    Re: What is the cure to this error (Word XP)

    Thanks for the input.
    But they can save the document eventually. Sometimes this error message appears at the first (second, third) attempt. I have been informed yesterday it took 10 attempts before it succeeded with one document. Other times it saves at the first go without any error message.
    A new thought - I'll have to ask is it document specific this behaviour.

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    Re: What is the cure to this error (Word XP)

    Flaky mapped drives?

    Media player hogging the connection?

    Power management on the network card?

    Other network connectivity issues during the same time?

    Some other process (randomly) locking files in the folder?

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    Re: What is the cure to this error (Word XP)

    Thanks for the suggestions.

    The next working day after I posted the original question I received another piece of information - namely it only happens occassionally but when it happens then that day the gremlins are loose creating havoc.
    I suggested as a first step they unplug and reconnect the network cables to the hub, PC's, server and reset the firewall. Since then they have not reported any further problems. It appears that the problem was probably a poor physical cable connection and I hope it is now cured.

    Thanks again to everyone for your time and suggestions.

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