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  1. #1
    billeger
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    Help disappeared (XPP)

    Was just down working on a client's XP. Got confused and needed <desperately since the Lounge wasn't available!> Help and Support from XP. So went to get it with Search | Help and Support but received nothing but a very brief show of the hourglass. Hmm. All Programs -- on client's machine, at least -- didn't show any help, either. Back in my office I find zippo on this in my two massive XP research books. Put the books down, took a nap to recover from lifting them and am now here.

    <img src=/S/help.gif border=0 alt=help width=23 height=15>

    [b]<font color=blue> <img src=/S/sailing.gif border=0 alt=sailing width=25 height=25>Hawai`i Bill

  2. #2
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    Re: Help disappeared (XPP)

    Bill--

    I'm beginning to think you made a deal with the devil--in order to live in that Pacific paradise, you have to have an XP annoyance spring up every couple days. This comes from Kelly's XP Site:

    1) Start Menu/Help and Support doesn't work: Go to Start/Run and type in: helpctr -regserver

    2) Next fix:
    To reinstall Help and Support: Go to C:Windowsinfpchealth.inf. Right click and choose install. Have your CD handy. Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types.

    You may also opt to running the System File Checker. To do so, go to Start/Run/CMD and type in: SFC /Scannow. This option forces Windows to scan all protected system files immediately.

    There are a number of further solutions, including hyperlinks to downloads of regedits you can do with a click or VB script fixes. Go to Kelly's A to Z. Click on "H" and scroll to Help and Support.

    ***Note: She has written up a lot of helpful information there alphabetically and done it well with hyperlinks. Very worth hitting from time to time.

    SMBP

  3. #3
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    Re: Help disappeared (XPP)

    In addition, Bill note that running Easy Cleaner can cause problems with it, and look at this Tech Net article and patch for a security flaw in Help and Support.

    SMBP

  4. #4
    billeger
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    Re: Help disappeared (XPP)

    SMBP

    You may be right but I didn't know it until lately. On the other hand, it's been very clear in the trail of my troubles that experience with dealing with them isn't rare. In fact, experience is not only available it is quickly offered. So, to pursue your point, it isn't that I have so many encounters with these problems it is that they have taken so long to reach me in Hawai`i. These problems apparently already have affected thousands or millions on the mainland so it makes me wonder, "Why is that?" You folks should move to Hawai`i to delay your computer problems?

    As a prime example of that, the distance from the genesis of the problems, it was only last week that I became even vaguely aware of SpyWare! Imagine the naivete' of that. And here we have not only the good assistance of Lounge folks but, as before, the foreknowledge of Microsoft and their detailed "what to do now" documents at hand. My favorite in that MS document was the rationale for putting out a patch for Help and Support when it was already in SP-1, a rationale that avoids mentions made in other Microsoft documents that "it's a good idea to forego installation of SP-1 and wait for SP-2." Love it!

    And a warm aloha from Hawai`i where we are having a beautiful day after sufficient rains to fill my water tank! I'll do all those things you recommend which, by the way was what I was doing with my client, installing SpyBot, AdWare and running CHKDSK /r to cure his system's patheticly slow gait. <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15>

    [b]<font color=blue> <img src=/S/sailing.gif border=0 alt=sailing width=25 height=25>Hawai`i Bill

  5. #5
    billeger
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    Re: Help disappeared (XPP)

    SMBP,

    By the way, didn't have, didn't use EasyCleaner. Ran SpyBot, AdWare, CHKDSK, etc., but nothing else. Slow machine was made fast again. Mystery continues.

    Aloha

    Weary Willy

  6. #6
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    Re: Help disappeared (XPP)

    Fast again, good, but what happened to Help and Support that was broken on your machine and your client's Bill?

    SMBP

  7. #7
    billeger
    Guest

    Re: Help disappeared (XPP)

    My machine was not affected in the Help and Support problem. Client won't have call to go into Help and Support before I'm down there -- about five miles away on the ocean -- again when I'll get his Help in place for when I need it.

    Bill

  8. #8
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    Re: Help disappeared (XPP)

    To restore Windows Help, UNINSTALL "818529 June 2003 Cumulative Patch for Internet Explorer".

  9. #9
    billeger
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    Re: Help disappeared (XPP)

    Thank you for the thought but that patch was never installed.

    [b]<font color=blue> <img src=/S/sailing.gif border=0 alt=sailing width=25 height=25>Hawai`i Bill

  10. #10
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    Re: Help disappeared (XPP)

    Bill, Look under 'H' here: Kelly's Windows XP site. Find the Help & Support entries. There is lots of reading for you to do there.

    Joe
    Joe

  11. #11
    billeger
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    Re: Help disappeared (XPP)

    Joe,

    Thank you for the note. You might notice that SMBP sent me the same recommendation -- along with some others -- at the top of this string!

    Aloha

    [b]<font color=blue> <img src=/S/sailing.gif border=0 alt=sailing width=25 height=25>Hawai`i Bill

  12. #12
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    Re: Help disappeared (XPP)

    Bill, Sorry for the redundancy. Hope you get it resolved quickly.

    Joe
    Joe

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