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  1. #1
    4 Star Lounger
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    Tab doesn't work in the body of an e-mail (Outlook 2002 SP2)

    If I have an email in either plain text or rich text, I can't use the tab key in the body of the email. If I switch the email to HTML, tab works just fine. Does anyone know if this is a "feature" or is there a way to fix this.

    Thanks,
    Becky

  2. #2
    Plutonium Lounger
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    Re: Tab doesn't work in the body of an e-mail (Outlook 2002 SP2)

    I don't know the cause or a solution, but I can tell you that it's not a feature - on my system with Outlook 2002 SP-2, the Tab key can be used in all three e-mail formats (plain text, RTF and HTML). There is a difference, though: in RTF and plain text, it inserts a Tab character that moves the text after it to the next tab stop; if the text ends nearly at the next tab stop, it will seem as if hitting Tab does nothing. In HTML, the Tab key inserts 4 spaces.
    Effect of Tab in plain text / RTF:

    <pre>a a
    aa a
    aaa a
    aaaa a
    aaaaa a</pre>

    In HTML:

    <pre>a a
    aa a
    aaa a
    aaaa a
    aaaaa a</pre>


  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Tab doesn't work in the body of an e-mail (Outlook 2002 SP2)

    What happens when you tab in Plain Text. Does the insertion point move out of the body or just not move at all?

  4. #4
    4 Star Lounger
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    Re: Tab doesn't work in the body of an e-mail (Outlook 2002 SP2)

    It just doesn't move at all. It is pretty bizarre. I installed it from an administrative install point that I created. All of the machines in my office had Office XP installed from this install point, and all are broken. I'm going to try uninstalling and reinstalling from CD next.

    Thanks,
    Becky

  5. #5
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    Re: Tab doesn't work in the body of an e-mail (Outlook 2002 SP2)

    Try copying the RICHED20.DLL from C:Program FilesCommon FilesMicrosoft SharedOffice10 to the C:%windir%system32 directory. On WinXP and 2K systems copy it to the DLLCACHE directory as well. Make appropriate backups of the DLL just in case. From experience, this has fixed the problem for me although I'm using Hummingbird's DOCS Open program.

    Gaylen

  6. #6
    4 Star Lounger
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    Re: Tab doesn't work in the body of an e-mail (Outlook 2002 SP2)

    Gaylen,
    <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23> I never even thought that DOCS Open could have anything to do with it! We've been running 3.9.5 since it came out, but we just upgraded to Windows XP/Office XP. I figured it had to be an XP issue. Your solution worked beautifully! Thanks so much.

    Becky

  7. #7
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    Re: Tab doesn't work in the body of an e-mail (Outlook 2002 SP2)

    Glad it worked. As you are using DOCS Open you may want to visit Hummingbird's knowledge base and browse around, keywords XP, 2002, etc. For the most part Office XP and DOCS Open play nicely together but there are some issues that you should be aware of and what it takes to fix them or at least work arounds for them. We converted from Office 97 to Office XP a while back and most of the issues we encountered were addressed in Hummingbird's knowledge base.

    Gaylen

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