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  1. #1
    3 Star Lounger
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    Email Policy (Outlook - all versions)

    I am working with a client that wants to convince it's users why all information such as contacts and tasks should be kept in Outlook and not in programs such as Palm Desktop. All users have Outlook 2000 installed and are using it for email and are running an Exchange Server.

    A couple of things I have thought of right off the top of my head are:
    > Data stored in one location and is backed up every night
    > Ability to schedule appointments and see other's calendars.

    Other thoughts, ideas or suggestions?

    Thank you!

  2. #2
    5 Star Lounger
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    Re: Email Policy (Outlook - all versions)

    A reasonable objective, but from past experience your client has an uphill battle. Sounds like they don't have an SOE (standard operating environment) since the users have choices over their apps. The most (only) effective way to get anywhere near compliance in an uncontrolled environment is to use carrots. ie There has to be a real benefit to the user to follow the policy. Unfortunately, plain old logic does not qualify as a carrot. More specific suggestions would need a more detailed knowledge of the situation and the users.
    <font face="Comic Sans MS" color="blue">TimOz</font>
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  3. #3
    Uranium Lounger
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    Re: Email Policy (Outlook - all versions)

    You are already IMO on the right track, you just need to talk more about interoperability, especially calendar functions. The meeting capabilities in Calendar update are invaluable. I work for a nationwide US company and if we didn't use Outlook Calendar and it's "Plan a Meeting" for our mutliple daily teleconferences it would take us vast amounts of time to schedult meetings. It's common for me to:

    1. Set up an optimal time meeting using "Plan a Meeting"
    2. Send an update if I need to reschedule
    3. Send an update later including the teleconfernce number and passcode
    4. Send another update later with relevant files

    Can you do that with different PIMs?

    (And Palms sync with Outlook.)

    (Also, don't think I'm a shill for Outlook, I have a host of complaints about it, but in my working environment there are some things it does very very well.)
    -John ... I float in liquid gardens
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