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  1. #1
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    E.T. Keeps Dialing Home!

    Several weeks ago, my modem started dialing on bootup and, more recently, when I bring the computer out of hibernation or when I'm working on any number of programs (no pattern to which ones I have open). I thought that was peculiar because it had happened about a year ago, and I put an end to it by unchecking "Never dial a connection" in the Internet Option's Dialing Properties and in DUN dialing properties. In addition, I deleted the WindowsApplog files. I rechecked those settings and found no changes.

    Right now I'm at my wit's end. Here's what else I've done:

    --Followed the steps in MKBA 175312 (no programs that automatically check for updates, no programs listed in the Startup folder, no trojan horse viruses, no MSDTC Service, Registry key is N in HKEY_LOCAL_MACHINESoftwareMicrosoftOLEEnableRemote Connect

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    Re: E.T. Keeps Dialing Home!

    According to these people it's Norton causing the problem. The exact same one you have. And from I seen in your post, you do have Norton.. Please scroll and read all the post and it might give you some insight. Tech Support Guy Forum

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    Re: E.T. Keeps Dialing Home!

    This is what Symantic had to say about a possible problem.

    Dial-up networking attempts repeatedly to connect during startup and shutdown after installing Norton AntiVirus

    Situation:
    You installed Norton AntiVirus 2002 or 2003 (NAV) and may have run LiveUpdate. When you restart the computer, your dial-up connection repeatedly prompts you to connect to the Internet. This also occurs during shutdown. You must click Cancel repeatedly to stop the process. Sometimes you may need to connect briefly to the Internet to stop the process.

    Solution:
    We have seen cases where clearing the "Check for server certificate revocation (requires restart)" and the "Check for publisher's certificate revocation" check boxes in Internet Explorer (IE) Advanced Internet Options fixes the problem.


    To clear the IE "Check for server certificate revocation" and "Check for Publisher's certificate revocation" check boxes:

    1. Open Internet Explorer.
    2. Click Tools and Internet Options.
    3. Click the Advanced tab.
    4. Under Security, clear the "Check for server certificate revocation (requires restart)" and "Check for Publisher's certificate revocation" check boxes
    5. Click Apply, and then OK. Restart the computer when prompted.

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    Re: E.T. Keeps Dialing Home!

    <P ID="edit" class=small>(Edited by DenGar on 23-Jun-03 15:58. Edited to add some info.)</P>Thanks for the link--I'll check it out. Your link to the MKBA article relates to Win XP--I'm running Win ME. If nothing else works, though, I might try the registry change suggested. Curious about Norton as the cause--I've been using it for years and have never had any problems, but there's always a first time. Also, I'm not running any kind of live updates--Windows, Norton, or anything else.

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    Re: E.T. Keeps Dialing Home!

    DenGar,
    You did check MailWasher options to see if "perform default mail check on start up" is disabled?

    Bob
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    Re: E.T. Keeps Dialing Home!

    Yes, the option has been disabled since I first installed the program.

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    Re: E.T. Keeps Dialing Home!

    The best thing at this point is to use a tweaking program such as X-Setup to disable all the extra 'stuff' you have starting up when the PC boots. If it still dials you've most likely got a trojan that is undetected. Otherwise, re-enable one program at a time and boot after each. That should identify the culprit.

    Joe
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    Re: E.T. Keeps Dialing Home!

    I agree with Joe. That is one of the best ways to find out whats causing that kind of problem, because it has to be a service running in order for in to Auto Dial.

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    Re: E.T. Keeps Dialing Home!

    Thanks. I'll try X-Setup later today when I get some time. I'm also thinking about uninstalling NAV and reinstalling it without applying program updates--one of the links Cowboydawg suggested has a discussion that seems to focus on the dialup problem resulting from a recent update.

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    Re: E.T. Keeps Dialing Home!

    Are you connected to a LAN? If so, do the machines on your LAN share your modem? If so, is one of the computers on the LAN trying to dial the modem for some reason (automatic update, etc.)? I just ran into this situation when one of my son's friends connected his PC to our small home LAN and his PC was continually dialing my modem at 20 minute intervals! Very disconcerting. Eventually, I just checked 'Never Dial an Internet Connection' on his PC and the problem went away. Just a thought.

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    Re: E.T. Keeps Dialing Home!

    No LAN--just an isolated PC forever trying to make connections with the World (Wide Web).

    'Never Dial an Internet Connection'--that's been unchecked for more than a year, and that's part of the puzzlement.

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    Re: E.T. Keeps Dialing Home!

    <font color=red> <center>
    <hr>I'm not running any kind of live updates--Windows, Norton, or anything else. <hr>
    </center> </font color=red>
    IMHO if the above statement is true, and you in fact never run Norton's Live Update, then you most likely have a trojan trying to contact its master. I would subscribe to Norton and update my virus definitions ASAP if I were you. I would then run a complete system scan and if no virus is found I would get a copy of ZoneAlarm, AdAware 6 and Spybot Search and Destroy (all free DLs for personal use) install them all, set up ZoneAlarm to keep whatever is dialing from getting out, and run a complete scan with AdAware & SpyBot. If these three programs come up empty, then I would follow Joe's advice and disable all unnecessary items from the startup folder and then work each one back in seperately , rebooting each time. These exercises will serve two purposes. First, it is unlikely that any virus, adware, malware or bot could hide from this thorough a search. Secondly, you will have software on your system now to keep the miscreants away from your door and exorcise them when they do sneak in.
    And they will sneak in !!!
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    Re: E.T. Keeps Dialing Home!

    Thanks, Doc, for your input. I need to clarify, though. I do have NAV, SpyBot, and AdAware--what I don't do with NAV is have an automatic live update. I do it manually twice a week and then run a scan. The same with SpyBot and AdAware. I will take up your suggestion about ZoneAlarm. I've also golne through the selective startup with no results. Still the startup dialup and random dialups while working on other programs. Hope the ZoneAlarm and Destroy will bring some results. Thanks, again.

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    Re: E.T. Keeps Dialing Home!

    Just a hunch here, but take a look in your address book and contacts lists for any entry or person you do not recognize.

    The only trojan I've had came in on an executable file for a silly game and when it dropped it's nasty little piece of code, it put it's hook as an entry in my address book. Everytime I would start my computer, it would attempt to connect to the internet. Often and at random times it would also attempt to dial up a connection. Finally, one day shortly after the dial up attempts began, while I was on the internet, the computer began doing very strange things (screen flipped upside down, icons moving around, dialogue boxes running away from the cursor). A text messaging box would appear and someone would attempt to gaod me into responding. Knowing I had some kind of virus, I shut down the machine, unplugged the modem and then restarted the system and after shutting down the dial up attempt I removed my address book completely and copied the My Documents folder and a few other data folders for some programs off the system. When I rebooted the dial up attempts had stopped and there was no further strange activity. It was when I was reinstalling the address book that I noticed the unusual entry and removed it. I had already installed Norton AV by then and had run a complete system scan. The trojan and it's dialer had evaded that scan. Norton found the infected file on a subsequent scan and removed it, but I've always wondered if it would have found the dialer there in my address book.

    Take a quick look. It may save you a lot of hair pulling. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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