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  1. #1
    Star Lounger
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    Enabling Java (IE 6.0)

    <img src=/S/hello.gif border=0 alt=hello width=25 height=29>

    I was attempting to join a live chat today and was not able to. Do I need a separate chat client or is part of IE 6.0 or XPP? (I've never tried this before...) A screen came up in IE telling me to check to see if Java is enabled. On the Advanced Menu, under Tools, there are 3 selections:
    Java Console Enabled, Java Logging Enabled and JIT compiler for virtual machine enabled. On my computer only the JIT option is selected. Is that correct?
    Thanks.

  2. #2
    Silver Lounger Bruce K's Avatar
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    Re: Enabling Java (IE 6.0)

    Hi, C ~

    For chats using Java, check the 'Java Logging Enabled' box.

  3. #3
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    Re: Enabling Java (IE 6.0)

    Hi Bruce,

    That's it? <img src=/S/smile.gif border=0 alt=smile width=15 height=15> I do not need a separate chat client?
    Of the three selections, which should always be checked? Only Java Logging Enabled?

    Thanks for your time!

  4. #4
    Silver Lounger Bruce K's Avatar
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    Re: Enabling Java (IE 6.0)

    Hi, C ~

    If you are joining a live chat as I believe you to be, then yep, that's it - you do not need a separate client - you will be using a Java applet window. I use live chats with Fujitsu and AT&T support all the time and all I have checked are the 'Java Logging' and the 'JIT Compiler'

  5. #5
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    Re: Enabling Java (IE 6.0)

    Many thanks, Bruce!

    I have updated the Java options as you suggested and it appears I am ready to chat. (Unfortunately, it was a one-time live discussion! <img src=/S/groan.gif border=0 alt=groan width=16 height=15> ) Oh well.

    <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

  6. #6
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    Re: Enabling Java (IE 6.0)

    Hi again Bruce,
    I have one more question. Does it matter if I am behind a firewall? I have Norton Internet Security with the personal firewall and I also have a router/bridge setup which is supposed to provide additional firewall protection (this is to connect my son's X-Box.) Will this make a difference?
    I do not know of a live chat I can test this on.
    Thank you for your time. <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15>

  7. #7
    Silver Lounger Bruce K's Avatar
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    Re: Enabling Java (IE 6.0)

    Hi, C ~

    Being behind a firewall will have no impact. The fact you have NIS, well, that has been known to be the source of many an OS or app conflict but do not know if that will apply here. <img src=/S/doh.gif border=0 alt=doh width=15 height=15>

    If you would like to test it out, go to Fujitsu PC support chat. To enter, you will need to add:<UL><LI>Last name - make one up<LI>E-mail - make one up<LI>Serial # - R1YO1219<LI>Configuration - leave blank<LI>Issue - make one up[/list]After you hit the 'Submit' button, you will get a pop-up chat window (make sure you turn of any pop-up stopper) displaying 'Connecting...'. Give it a sec to load and it should tell you it is looking for an agent. Once the grey chat window box appears and it says 'Session...' at the top, you know it works. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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