(SP1) A user has called twice with the same issue; when she clicks on her start button, the only available item is Windows Update. I've checked to see that it's not a personalized menu issue. Changing any of the properties of the start menu (or even not changing the properties at all, just clicking apply and OK after opening the customization box) restores the full list. User says it "just happens," she doesn't click anything that she's aware of that would cause this. I've searched the knowledge base and found nothing. Any ideas?