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  1. #1
    Star Lounger
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    IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    Lately, when I try to enter data via the keyboard when using Internet Explorer it crashes freqeuntly, but not always. I would further describe this behaviour as random. I am running Windows 98 SE on a Pentiun II 400 MHZ computer with 128 mg. memory. This problem has existed pretty much since a previous problem occured in May 2003. (Please see thread last dated MAY 21 2003. The problem was trying to open a second window from a graphical URL).

    At the time of these crashes I usually have a number of browser windows open, having opened them using Ctrl+N. I am also generally running Gozilla Download Manager, Version 3.9.3.

    I use Norton Crash Guard and have saved details from a number of the crashes. Here are a few examples:

    July 4, 2003

    Windows 98 Version 4.10.2222

    IEXPLORE caused a general protection fault

    in module USER.EXE at 0020:0000306e.

    Registers:

    EAX=00000000 CS=16bf EIP=0000306e EFLGS=00000246

    EBX=45a70000 SS=8947 ESP=00008a7c EBP=03708aac

    ECX=00008947 DS=169f ESI=00008aac FS=0000

    EDX=00000000 ES=0187 EDI=00000001 GS=0000

    Bytes at CS:EIP:

    67 66 26 8b 47 10 66 36 89 44 da 67 26 8b 47 14

    Stack dump:

    f5ffb076 0370fabc 0149a26c bff713e2 0000017f bff741e9 00022ce4 0370fabc 00022ce4 00000000 00040000 16bf2d8c bff714d9 01c0017f 0370fabc 01c00187

    June 19, 2003

    Windows 98 Version 4.10.2222

    IEXPLORE caused an invalid page fault in

    module USER.EXE at 0020:0000166c.

    Registers:

    EAX=00007000 CS=16bf EIP=0000166c EFLGS=00000286

    EBX=486f8aac SS=5d1f ESP=00008a9c EBP=031a8aac

    ECX=00000004 DS=0187 ESI=00200001 FS=0000

    EDX=00000000 ES=5d1f EDI=00008aa0 GS=0000

    Bytes at CS:EIP:

    67 66 ad ab e2 fa 67 66 a5 c3 67 66 ad ab 85 d2

    Stack dump:

    169f2f97 031a7000 00040000 16bf2d8c bff714d9 0042017f 031afabc 00000187 00006537 00030000 00002214 031afb42 031afae8 00c03df7 4b48a0f8 00000000

    June 15, 2003

    Windows 98 Version 4.10.2222

    IEXPLORE caused an invalid page fault in

    module USER.EXE at 0020:00001473.

    Registers:

    EAX=00010010 CS=16bf EIP=00001473 EFLGS=00000296

    EBX=47df8a30 SS=390f ESP=00008a08 EBP=02d98a30

    ECX=00000004 DS=0187 ESI=002a0001 FS=0000

    EDX=00000000 ES=390f EDI=00008a0c GS=0000

    Bytes at CS:EIP:

    67 66 ad ab e2 fa c3 b9 0c 00 67 66 ad ab e2 fa

    Stack dump:

    169f31e8 7116b1b4 00000000 14001430 00000010 183e2b1f bff51821 00000000 00040000 16bf2d8c bff714d9 02d9017f 02d9ea40 02220187 00005c97 00030000

    I have a few more examples, but this should give an idea.

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  3. #3
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    Hyam--

    I reread the original thread from May 14 03.

    See:
    Thread on Error
    216836: General Protection Fault When Creating or Manipulating Many Windows Instructions for phoning MS for a patch that will fix this--they will tell you it hasn't undergone "regression analysis yet." I know it's a statistical term, but it also sounds like a line in a Woody Allen movie. This KB is labled for Windows 95 but they may have a patch that works in 98 as well or the same patch might. Ask them.
    Causes of General Protection Faults (Originally 82710)

    Besides these, why not run the 185836 System File Checker tool you have in 98?
    Additionally, since threads implicate BHO's and spyware why not run Adaware 6.0 and Spybot mentioned in many IE and XP threads?

    SMBP

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    As an aside to SMBP's post, GoZilla is a known spyware prog. Also if you attempted to disable the spy part of GoZilla, it will no longer function properly.
    My first advice is to get rid of GoZilla, altogether. <img src=/S/noevil.gif border=0 alt=noevil width=25 height=17>

    Bob
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    Today it is called golf!

  5. #5
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    Hyam--

    Sorry I didn't emphasize Gozilla enough. I'm piling onto Gozilla to make it my #1 choice for the chief contributor to your IE problems over the past three months. All you have to do is google IE problems Gozilla (hit the " google groups tab" as well) to get the idea of its heavy problem spyware components. Running Ad Aware and Spybot can work wonders often at getting at the culprits that are causing you hours or headache and you should do some valuable routine maintenance with them free (both of them).

    Try of course to Repair IE using "repair IE tool" from Add/Remove programs first. Jmatt has tossed you some links that include this with screenshots, and Ken has linked you to two spychasers that you will hear over and over are worthwhile running regularly--they do not take long. I would do this and run System File Checker for 98 first, before I got into IE repairs that require regedits, or reinstalling. But if you need to repair or replace IE beyond Add/Remove:

    Here are some links to some past IE threads that have a number of IE repair links in them including web sites on IE with several methods:
    Thread 1 Info to Repair IE Links and Tackle Spyware/Problem BHO's
    Thread 2 SFC and Repair IE Links

    SMBP

  6. #6
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    Re: IE 6 SP1 Crashes when entering data via keyboa

    Hello millerah

    You might want to get rid of Go!zilla. Check here to see why. Instead, you could try Fresh Download, it's free or, my favorite, Download Accelerator Plus.

    DAP has a free "Basic", ad supported version.

    If you decide to keep Go!zilla, or download DAP (or anything from Speedbit ) run Adaware and Spybot S&D afterwards. Be sure to update the reference files for Adaware and Spybot S&D before you run them.

    Have a Great day!!!
    Ken
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  7. #7
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    Thanks for your reply. I downloaded some of the web pages you referred me to. Others I do not think are relevant as they refer to Windows XP and I am running Windows 98 SE.

    The Knowledge Base article listing the files is a good reference document. When all my problems started with IE back in May, one of the first things I did was to run the SFC. It has a number of drawbacks. There are so many files it notes that I find myself after a while unable to properly relate to the info being presented. Secondly, it is sometimes hard to spot an errant file. Missing files are easier to deal with.

    My original problem was solved by an alert Lounger who was able to pinpoint a specific short list of files (.dlls) that might be causing the problem. I am hoping the same thing might occur here.

  8. #8
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    The Knowledge Base article you referred me to specifically states at the bottom that this problem has been solved in Windows 98

    I regularly use SpyBot. I used to use both Spybot and Adaware until I read an article in PC Magazine giving the nod to Spybot. I am aware that some people use both because they say that that gives them maximum coverage. Perhaps I should reinstall Adaware.

    As to running the SFC, could you please refer to my reply to jwmatt just above this reply. Thanks.

    I know that you have sent a number of suggestions. I have decided to reply to each one in order. I hope this does not inconvenience you.

  9. #9
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    Re: IE 6 SP1 Crashes when entering data via keyboa

    Hello KenK:

    I know about those other download managers. I tried a number a few years ago and like the version 3x of Gozilla the best. I have never had any problems with it. Aureate sold Gozilla to another company. The adware component has been disabled for a while.

    I have the various programs you suggested stored on my hard drive.

    Nice to hear from a fellow Canadian. I am currently studying overseas.

  10. #10
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    I like Gozilla and have never had any problems with it. The adware portion has not been functioning for some time as Aureate sold the program to another company. I do have the non-adware version as it was posted on the ZDNet download site by mistake once. I guess it would be OK to use now that the program has been sold and is in version 4 shareware only.

  11. #11
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    SMBP

    Thanks for your second reply. I am a little pressed for time. Gozilla is not my problem. Until May I never had any problems with it, except for it crashing. The main problem seems to occur mainly when I try to enter something in the address bar and in the text box in Google. I have downloaded the Google bar, but do not have it visible. I removed it and downloaded it again. No difference, so that is not the problem

  12. #12
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    I can understand your wanting to keep using any program that doesn't seem to have a history of causing you problems. Assuming Gozilla, one of scores of free download accelerators, isn't the cause of any problems then why not try:

    1) Repair from Add/Remove
    2) Run SFC/98
    3) Try any of the 10 or so IE repairs linked from excellent sites like Sandi Hardmeier's or Kelly Theriot's, the MSKB's on IE Repair, and other sites contained in the links?
    4) I have seen a number of people have problems with many toolbars that have BHO's, spyware, and browser hijackers, including Yahoo's frequently, but not Google's. I would just uninstall it and install it again. It's very handy--as a toolbar, or in the floating version--however you like it. I use Dave's Quick Search Taskbar Toolbar Deskbar from within the taskbar--gives me Google and a wide range of other searches from the address bar in the taskbar on the desktop if I want, and Google when a browser window is open. I can pull it out of the way if I want.

    Good luck--I would be interested in knowing you fixed this and how.

    SMBP

  13. #13
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    Hello SMBP:

    During the original problem one of the first things I tried was the IE repair utility in ADD/Remove. It did not help. I then uninstalled IE 6 SP1 and reverted back to version 5.5 SP2. If anything this caused more problems than it solved. Incidentally, whenever I download a new version of Internet Explorer, I always download the full version to my hard disk and then install it offline. This saves a lengthy second download if I need to reinstall. Sometimes I get a notice that IE has to download additional components. I think this is a bug since to download to disk I had to do a full download. I just uncheck certain components till the message no longer appears.

    To run the full SFC can take me several hours. I am a little short on time. To search for missing files is a much shorter process. If I do the full check, I do not think I would recognize a wrong file. This was the case with the wrong oleaut32.dll file in the first case in May. This time the problem is more of a nuisance that anything else. So I figured, if I can find a quick solution or a really promising lead, I'd pursue it.

    As you can see from this thread I have received quite a number of replies and sugggestions. I have looked every one of them up. I have even saved the web pages of the most relevant for future reference. I plan to do the same for yours in item 3) of you present reply.

    I reinstalled the Google Tooolbar because I played around with Internet Explorer last month. I wanted to see if the fact that the present installation of IE after the installation of the Google Toolbar might not be the cause the present problem. So by removing it and downloading it again, I restored the original order it was installed, i.e. after the installation of IE 6.

    There is of course a very possible cause of the instability of Internet Explorer. My present installation of Windows SE is over two years old. The OS may be showing signs of fatigue. Doing all sorts of things to solve the problem in May may not have helped the overall situation.

    I try to service my system once a week. I use Norton SystemWorks. I run the defragmenter, Win Doctor, Disk Doctor and the Registry Optimizer. I also run SpyBot. I frequently check for updates for these programs.

  14. #14
    Uranium Lounger viking33's Avatar
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    It looks like you have tried most of the obvious things to correct your problem. However, you may have hit on what might be the most effective solution, when you stated:
    --------------------------------------
    My present installation of Windows SE is over two years old. The OS may be showing signs of fatigue.
    -------------------------------------

    Bob
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  15. #15
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    Re: IE 6 SP1 Crashes when entering data via keyboard (IE 6 SP1)

    Hyam--

    1) How difficult would it be to uninstall Gozilla and see what the impact is? That's the only true way to see that it isn't causing you problems now. You can always get it back--and if it were the problem, you could find a list of equally good download enhancers and run them against the Spychecker Database first.
    2) I haven't run 98SFC on a 98 machine, but I will borrow one and run it first chance I get. But it won't of course be yours. I know that SFC has evolved from the its introduction in Win 98. I am amazed it takes hours, but I only have experience to draw from running it on XP machines, and it has taken 25-30 minutes tops.
    3) I wouldn't give up on fixing it until I had tried every IE "fix" routine including the registry hacks in the links and sites.
    4) I think I remember Mark (WyllyWylly) putting up a Windows discount site in the XP section not too long ago. Picking up XP may free you from all these recent headaches. Maybe you can fix and dual boot.

    SMBP

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