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  1. #1
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    Outlook stops at splash screen (2000)

    I had a major melt down with McAfee antivirus. as a result, after corrupt registry, corrupt programs everywhere, I have uninstalled and reinstalled and applied latest updates to everything (Win98SE was not uninstalled but several updates were reapplied after scanning with Belarc Advisor). All other programs in Office (Word, Excel etc.) work fine now except Outlook. It freezes at the splash screen. I have reinstalled it twice, no luck. Any thoughts on what might be missing?
    Gary

  2. #2
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    Re: Outlook stops at splash screen (2000)

    Have you moved your outlook.pst file from the default location - something like C:WindowsLocal SettingsApplication DataMicrosoftOutlook? Perhaps the file (with all your email) has also become corrupted <img src=/S/groan.gif border=0 alt=groan width=16 height=15> and so Outlook is hanging.
    Gre

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    Re: Outlook stops at splash screen (2000)

    My outlook.pst file is in the C:Windows folder. I don't remember ever moving it. I ran "scanpst.exe" and it found errors and fixed them. Still no luck.
    In the folder you mentioned, "C:WindowsLocal SettingsApplication DataMicrosoftOutlook" is one file, extend.dat. The bits of this file I can read, have ref. to Mcafee which I have uninstalled in favor of Norton. Maybe it's hanging because it can't find McAfee? Can this file be deleted?
    Gary

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    Re: Outlook stops at splash screen (2000)

    Try moving your outlook.pst to a different folder, and see if that changes things. (If it doesn't, then move it back.) It doesn't really matter which folder you move it to.

    The "extend.dat" file is where it should be.
    Gre

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    Re: Outlook stops at splash screen (2000)

    >>Try moving your outlook.pst to a different folder<<
    No change.

    >>The "extend.dat" file is where it should be.<<
    I'm just wondering if Outlook is looking for a McAfee file because of the data in this file and is hanging when it can't find it.

    I restored an old copy of outlook.pst, still no change.

    Gary

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    Re: Outlook stops at splash screen (2000)

    Try renaming "extend.dat" "extend.dat.old". Also, locate "outcmd.dat" - which should be in C:WindowsApplication DataMicrosoftOutlook - and rename it "outcmd.dat.old".
    Gre

  7. #7
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    Re: Outlook stops at splash screen (2000)

    That did it!!! A new extend.dat was created. Outcmd.dat was not. (Don't know why and don't care)

    Thanks for all your help.

    Gary
    (I sent a reply earlier but I don't see it. Sorry if this is a dup.)

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    Re: Outlook stops at splash screen (2000)

    Outcmd.dat stores your toolbar customisations in Outlook. For that purpose, if you have not done so already, you may wish to rename it back.
    Gre

  9. #9
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    Re: Outlook stops at splash screen (2000)

    Outcmd.dat is definitely the problem. I renamed it back and Outlook froze at the splash screen again. Renamed to old again and Outlook works fine. I assume if I customize the toolbar now, a new outcmd.dat file will be created. Correct?
    Gary

  10. #10
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    Re: Outlook stops at splash screen (2000)

    Correct.
    Gre

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