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  1. #1
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    Explorer crashes when displaying JPEG images

    {WinXP Pro, SP2; Dell 933MHz P-III with 256MB RAM}

    Greetings all! Thanks for any help on this hugely frustrating problem. <img src=/S/please.gif border=0 alt=please width=31 height=23>

    When displaying a list of images taken from a digital camera (mine or someone else's), Windows Explorer and other applications routinely shut down after displaying an error like this one: "The instruction at '0x77f585c0' referenced memory at '0x00000000'. The memory could not be 'written'. Press OK to terminate the application." This happens when trying to open/view image files in any application (Explorer, Photoshop, Paint, etc.), so it seems like it's a problem with the metadata attached to the JPEG files. Explorer will (very slowly) build the icons in the folder, and eventually crash at one or another image before I can open or copy anything to another folder. The frustrating part is that the only way I can get into folders with these files in them is to use DOS or to Zip the folder then extract to a different folder.

    At first I thought it was a problem with Photoshop 7.0.1 adding JPEG tags that WinXP couldn't understand (and thus read as corrupted), but the Adobe tech support guy had never heard of anything like it. Now I think it's a Windows bug, but after scanning MSKB I didn't find a patch that wasn't already included in the SP2 I intalled a long time ago.

    BTW, I'm using a brand new Olympus Stylus 300 camera, but this has happened with photos taken with other cameras, too. As far as I know this never happens with images taken from the web or that I have created from scratch.

    Any ideas/suggestions would be greatly appreciated !!

    Thanks & cheers,

    Erik <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

  2. #2
    Uranium Lounger
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    Re: Explorer crashes when displaying JPEG images

    You're right on the thinking that it's a Windows bug. It is. I believe this was resolved with Service Pack 3, so if you have the option of installing it, give that a try.
    -Mark

  3. #3
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    Re: Explorer crashes when displaying JPEG images

    Thanks a lot for the input, Mark; glad to hear this has been resolved. But I can't seem to find a Service Pack 3 for Windows XP onthe MSFT site. . . what am I missing?

    Thanks again,

    Erik

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    Re: Explorer crashes when displaying JPEG images

    I hope Mark means sp3 of Windows 2000, there has NOT been a sp 2 or 3 yet for XP <img src=/S/devil.gif border=0 alt=devil width=15 height=15>. Might search KB for a 2K problem and see if it applies to XP.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
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    Re: Explorer crashes when displaying JPEG images

    Ahh. I thought I had installed an SP2 for WinXP, since in my "Add/Remove Programs" list, there is a long list of "hotfixes" that say (SP2) next to them. Go figure. <img src=/S/blush.gif border=0 alt=blush width=15 height=15> So now I know I'm only on SP1 for WinXP!

    Nevertheless, I did spend a fair amount of time already cruising the mskb for a fix to this, and the only thing that I saw was in KB318966. When I tried to install it, the install scanner told me I alreday had a newer update. Any ideas about what search terms would turn up something new? Or maybe I should restrict the search to Win2k?

    Thanks as always for suggestions,
    Erik

  6. #6
    Uranium Lounger
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    Re: Explorer crashes when displaying JPEG images

    Dave's right, I was on autopilot. Or something. <img src=/S/hiding.gif border=0 alt=hiding width=70 height=24> That was supposedly when the original issue was fixed but as you can see, it doesn't appear to have been totally cleaned up. Personally, I hate this error because it doesn't give you a clue as to what could be the source of the problem.

    I'd first try updating your graphics card driver to the latest WHQL version. I am guessing that you're using USB to connect the camera(s) to the system? Perhaps if that's the case, updating the motherboard chipset drivers would help.
    -Mark

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    Super Moderator jscher2000's Avatar
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    Re: Explorer crashes when displaying JPEG images

    Which view is it that crashes (thumbnail, details, etc.)? Is it a traditional kind of view or one where Windows is trying to display file properties unique to image files?

    I'm a bit confused about the zipping and moving part. Are you saying that if you move the files to another folder, viewing that folder does *not* cause Windows Explorer to crash? That would suggest something very special (like weird hidden files) in the first folder.

    Do you have any shell extensions or other operating system extensions installed that try to read the EXIF data that would be present in files from digital cameras?

  8. #8
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    Re: Explorer crashes when displaying JPEG images

    I definitely agree about the error message; way too indeterminate. I'll check on a graphics card update; I've had this machine for 3 years and haven't updated it (that I know of or recall), but I assume new drivers came along with WinXP Pro when I installed it long ago.

    As for the USB connection to the camera, you are correct. But I can't see how the ocnnection type is at issue, since I had this problem before I bought my own digital camera.

    I'll report back after I look for graphics card updates.

    Cheers, <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

    Erik

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    Re: Explorer crashes when displaying JPEG images

    I suggested the USB connection as a possible culprit because it may relate to the USB drivers that the motherboard uses. VIA chipsets in particular are known to be somewhat touchy.
    -Mark

  10. #10
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    Re: Explorer crashes when displaying JPEG images

    Thanks for pitching in here. On the first point, windows explorer crashes on any kind of view; I've tried them all -- list, thumbnails, filmstrip, etc. Sometimes it seems to crash while building the icon for a particular file, but when I quickly delete that file and try to view the folder again, it crashes on a different file.

    Regarding the zipping & moving: yes, that's what I'm saying: if explorer crashes when viewing a folder, I can zip that entire folder (and put the archive file one level up), open WinZip, and extract the files to a new or different directory. At least some of the time (and I just tested this to confirm), I am able to view the files in the new directory without a problem. The odd thing is that the first folder can be a new one, too; I will create a new folder for photos of an event, drag them from the camera's card to the folder, and try to view them. Most if not all of the time, explorer crashes when viewing them.

    I've got the option to "view hidden files & folders" turned on, and I don't see any strange files. (Once photoshop opens a folder in its browser, it adds a couple files, but I haven't opened the current problem folder in photoshop yet.)

    Here's a thought: is it possible that a long folder name would exacerbate or cause this problem? The folders giving me problems now have dases or underscores or parentheses in them... could that be the problem? (See attached file for screenshot.) I set up the folder called "Testing" to test the short-folder-name hypothesis, and copied the problematic files from the "Dallas pics - photoshop" folder. Now I can view them in thumbnails, filmstrip, list, etc. without a problem. The problem persists in the other folders under the "_New Photos" folder, though.

    Your idea about file extensions is a very good one, and very well might be the issue. I have long thought the problem lay in explorer reading the files' metadata (though I don't know specifically what EXIM data is). I do have several shell extensions working, including WinZip, Norton Antivirus, and an MP3 file tagging program (to help harmonize ID tags on MP3 files). That MP3 tagging program *might* be one of the problems... I don't use it much and I installed it rather recently, so I will uninstall it and see if anything improves.

    In the meantime, any more thoughts are appreciated. Thanks for helping me out.

    Erik <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

  11. #11
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    Re: Explorer crashes when displaying JPEG images

    Ah, okay. Well beyond my area of knowledge... sorrry for doubting you! <img src=/S/grin.gif border=0 alt=grin width=15 height=15> I'll look for a new graphics card update first and let you know how it goes.

    thanks!!
    Erik <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

  12. #12
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    Re: Explorer crashes when displaying JPEG images

    Erik....try this: do a system-wide search for files named thumbs.db, which are hidden files left over from thumbnail views. Delete them all (they are recreated as needed) and see if that solves the problem for you.
    -Mark

  13. #13
    Super Moderator jscher2000's Avatar
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    Re: Explorer crashes when displaying JPEG images

    Hmmm... I assume that the Camedia Master (sp?) software provides an alternative way to download pictures. I wonder if there is something about the drag-and-drop process that is creating a problem. If you download the same photos using the Olympus software, does it work any better?

  14. #14
    Silver Lounger Bruce K's Avatar
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    Re: Explorer crashes when displaying JPEG images

    Hi, Erik ~

    Make sure you have 'Do not cache thumbnails' UNchecked in 'Folder Options' - checking it will cause Explorer to crash if you have plenty of images.

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    Re: Explorer crashes when displaying JPEG images

    erik--

    Microsoft has a fix that may help you.

    815240: Windows Explorer Stops Responding When You Try to Rotate a Jpeg Image in Windows Picture and Fax Viewer
    This may not be right on point to what's going on with you, but the patch may help. If not, uninstall it at Add/Remove or the registry key. Call them and they'll email the patch to you after telling you it hasn't undergone "regression analysis"--not to be confused with something going on between Tony Soprano and Jennifer Melfi.

    Also see:
    327833:Cannot View Web Contents Files in Thumbnail View.

    But this KB doesn't sound like the situation here.

    SMBP

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