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  1. #1
    New Lounger
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    IE 6/ Win XP (Win XP)

    Hi,
    I am new to this board. We have a 752n Pavilion and when I am on the internet the computer suddenly shuts down and goes into restart. We have done 2 non-destructive recoveries, 1 destructive recovery, sent the tower into HP for repair only to have the dsame thing happen. I have been dealing with this since last FEB. 2003. Our warranty ran out 7-1-03. I have been in touch with tech support and have a case manager. She first said they were sending a new 752n and the same problem occured. She then said it was a refurbished one. Next they sent out a Pavilion 725n and the same problem is occuring. They now sent 764N Pavilion and we have not hooked it up yet, but I am doubtful. What do you think might be the problem. We have a dial-up connection. Could it be the phone line as this only occurrs when I am on the internet. One HP tech told me I should never download the updates ans patches! This makes no sense to me and we a so frustrated. Any comments/help ia appreciated. Our ISP has no clue either.
    Thanks,
    Paul Ridley
    earthvisions@iglide.net

  2. #2
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    Re: IE 6/ Win XP (Win XP)

    <hr>What do you think might be the problem<hr>

    Answer. HP!

    I have a friend that has been having the same kind of proplems.

  3. #3
    Uranium Lounger
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    Re: IE 6/ Win XP (Win XP)

    Dial up connection: does this happen when the modem connects?

    Do you receive any error messages, or does the computer just reboot?

    Have you checked with your ISP to see if they have any ideas?

    I'd forget that I ever heard "don't download any patches" from the tech support line. Gimme a break! <img src=/S/bash.gif border=0 alt=bash width=35 height=39> Make sure you have all of the critical updates - most notably Service Pack 1 - from Windows Update, don't worry about the other updates available.
    -Mark

  4. #4
    Uranium Lounger
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    Re: IE 6/ Win XP (Win XP)

    Well, now THAT was helpful advice! <img src=/S/woops.gif border=0 alt=woops width=58 height=36> <img src=/S/dizzy.gif border=0 alt=dizzy width=15 height=15>
    -Mark

  5. #5
    Platinum Lounger
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    Re: IE 6/ Win XP (Win XP)

    Well, he could have suggested that the OP should reboot the universe...
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  6. #6
    Plutonium Lounger
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    Re: IE 6/ Win XP (Win XP)

    Cowboy,

    I wouldn't beat up on one vendor here, they all have their share of problems

    StuartR

  7. #7
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    Re: IE 6/ Win XP (Win XP)

    Sorry Mark, got carried away. My friend had the same problem and all they ever did was send him rebuilt machines instead of fixing the problem. They was never able to fix the HP. He finally got his money back and bought a Dell. End of problem. And if it had been bad phone lines he would of had the same problem with his Dell, but he didn't have any more problems after that. Now thats not to say he could of had an entirly different problem, but it sounds like the same one. To me it sounded like a Motherboard problem or a bunch of bad Modems.
    Besides, Mark you know I have always tried to be Helpful, it just that it hit a nerve ,and I blacked out for a minute. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

  8. #8
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    Re: IE 6/ Win XP (Win XP)

    You should download the patches; there are very good reasons for them but you might want a waiting period of a week or two, weighing odds mathematically that MS holds even the critical ones for a number of valid reasons and one of its most critical patching mechanisms was held for 11 weeks until the release of XP SP1 on November 9, 2002. The odds are huge you wouldn't be adversly impacted by waiting but when you do it, do install them one at a time, so if there are side effects that you think are from the patches you can uninstall and diagnose improvement or turn to something else as the cause of the slowdown or problem you are getting concomitant with patch installation. If there are problems with them circulating are going to show up in the lounge and in the newsletters that the loungers link you to fast, and fortunately most problems with most patches impact a small number of people.

    SMBP

  9. #9
    Super Moderator jscher2000's Avatar
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    Re: IE 6/ Win XP (Win XP)

    Without making your life a lot more difficult, are there any particular sites that cause problems? If you disable ActiveX and Java, does that help?

  10. #10
    Uranium Lounger viking33's Avatar
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    Re: IE 6/ Win XP (Win XP)

    ----------
    Could it be the phone line
    -----------

    You can rule out the phone LINE as the culprit. The LINE is not going to do that to your hardware.

    Bob
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  11. #11
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    Re: IE 6/ Win XP (Win XP)

    Yeah I know Stuart. Thats why I build my own. But I really didn't mean to pick on just one, I have had to repair them all, many times, so I'll be sure to pick on the others later. <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

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