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  1. #1
    New Lounger
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    Error Message (Outlook XP with Office 2000)

    We are moving to Outlook XP from Groupwise (I would rather stay in Groupwise but that is another story). Here's my problem:

    I open an e-mail with an attachment which is a forwarded e-mail. I open the attachment. I close the attachment. I try to open the attachment again without closing the email but I am getting an error message "The Operation Failed" and I am unable to open the attachment.

    The problem goes away if I close the entire message and start over. Any ideas!!!

    This migration has had me logging onto this wonderful site constantly. The info here is extremely helpful. Thanks ALL!!!!!

  2. #2
    5 Star Lounger
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    Re: Error Message (Outlook XP with Office 2000)

    Kind of sounds like the temporary file that is created when you open the document is not getting removed before you open the attachment again. Try waiting a little longer?

    btw - depending on the capabilities of your antiVirus software, it may not be a good idea to open attachments directly from a mail item. Some AV software won't scan the attachments that are opened this way. Our best practice is to save to disk and open it - even though Norton corporate is supposed to catch it. But few folks do it that way...

  3. #3
    Uranium Lounger
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    Re: Error Message (Outlook XP with Office 2000)

    I also wonder if <!post=this,275644>this<!/post> tip from <!profile=UnkaMunka>UnkaMunka<!/profile>, related to <!post=this issue,267736>this issue<!/post> explained by <!profile=jscher2000>jscher2000<!/profile>, will help with the problem.
    -John ... I float in liquid gardens
    UTC -7ąDS

  4. #4
    New Lounger
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    Re: Error Message (Outlook XP with Office 2000)

    Thanks soooo much. Extremely valuable information.

  5. #5
    3 Star Lounger
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    Re: Error Message (Outlook XP with Office 2000)

    These seem to deal with opening attachments (unless I don't understand them). My problem is that I can't create a new email, contact, appointment or anything in Outlook 2000. I can, however, receive email and read it in the preview pane.

  6. #6
    Uranium Lounger
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    Re: Error Message (Outlook XP with Office 2000)

    John, let's go back to your other post.
    -John ... I float in liquid gardens
    UTC -7ąDS

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