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  1. #1
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    Power Point crashing (Office XP SP2)

    I am having a major problem with PP crashing whenever I try save. I have now redone a large presentation 9 times ( at 5 hours each run). Have set autorecover to save every 3 minutes, but unfortunately I have a second problem in that my temp files are being saved as EndNote ( a bibliography program) and are not accessible until I can resolve that issue too.
    Have repaired Office, run checkdisc, which temporarily fixed the problem, but it has recurred, and I have no idea where to go from here.
    Have just copied my slides to a new presentation ready to try once more.
    Any ideas why PP keeps crashing with no recovery task pane offered, despite the dialogue box asking me whether I want to recover the file? Have tried the Office application recovery, but it tells me that PP is running and does not offer recovered files.

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    Re: Power Point crashing (Office XP SP2)

    There are a number of things that could be going on - additional info may help narrow it down:<UL><LI>Are you getting a specific error message, or does PPT simply go away, or does it stop responding?
    <LI>How large is your large presentation?
    <LI>Do you have lots of sound files associated with it?
    <LI>Do you have any "Shockwave Flash" objects in your presentation?
    <LI>What operating system are you using?
    <LI>Are you in a networked environment, and if so are some of the files you are trying to use on the network?[/list]In the mean time, you might try breaking it into three or four parts as you build it, and link from one to another, thus reducing the size. Also if you get one part that still crashes, you have narrowed it down to that portion. You might also want to do a manual save regularly, and do it with a different name each time, just so you have a recovery point.
    Wendell

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    Re: Power Point crashing (Office XP SP2)

    Your rapid response is very much appreciated!
    Running Windows XP SP1.
    No animations or sound files- just text and jpg and gif images. The file is huge- about 6Mb, part of a series of lectures for students. Not networked.
    The error message is the generic PP has encountered a problem, and offers the checkbox for recovery (which I leave checked) and sending information to Bill G.
    I did look at the whole error message which was unrevealing to the uninitiated, but will copy it next time and send it for interpretation. I should have done so before, but fatigue and frustration made me careless.
    It did mention kernel32, but I don't recall any specifics.
    Will chop the monster into bits and see if I can isolate the troublesome slide(s), and follw your suggestion re manual saves (to hard drive and to CD)!

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    Re: Power Point crashing (Office XP SP2)

    Hmmm - If you are getting an error in kernel32, that may indicate a problem of some sort with the OS memory management, or something similar. However you do appear to be pretty current with service packs for both Windows and Office.

    Actually, 6MB isn't that huge as PPT files go - lots of users create presentations that are around that size. The bulk of the file is probably the jpg and gif images as they tend to add up fairly quickly. One possibility that comes to mind is that you are running short of swap space on your hard drive. You might check and see how much free space you have on your C: drive. If you are under about 500MB with Win XP (Home I presume), things can start to get flakey as you run programs, especially if you don't have much RAM.
    Wendell

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    Re: Power Point crashing (Office XP SP2)

    I am well-provided with space and RAM - 7500Mb free space,and 512 Mb RAM. Running XP Pro, and all other functions so far are behaving (so far!). The problem seems inherent to PP, but there may be as yet nasty surprises lurking in the system.
    Cheers
    Dianne

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    Re: Power Point crashing (Office XP SP2)

    Well, that eliminates that possibility I should say - XP Pro is usually pretty stable, and mine has been rock solid so . . . .

    Another possibility is a bad jpg or gif file - well maybe not bad, but one that flattens PPT. Much of the work with graphics files is done using standard office components for a given file type, and it's possible that one of the objects drives it over the wall, though I don't know why it would happen during the save operation. I would enter the text for all slides, and then start adding graphics, and save every few slides. That should help isolate what's going on. Good Luck!
    Wendell

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    Re: Power Point crashing (Office XP SP2)

    I have no idea what Endnote is, but if it is intervening with the AutoRecovery or temp files, I would investigate that. The size of your file is not huge at all. It would be among my smallest ppt files.

    The error you mention is almost unheard of to me with XP running on XP. Generally, it is an invalid page fault, which can be from many causes. Most of them have to do with your computer's system, however, not PowerPoint. It could be a damaged DLL file from a virus or an error in the registry. It could be the machine needs defrag'ed or the temp files need dumping. It could be the temp files are not updating properly during and after use (Endnote... hint, hint). It could be a memory chip is not seated properly or other hardware incompatability. And many other causes.

    I would start first with the file to see if it is corrupt. (I doubt it though due to the error you quoted.) Copy all the slides (slide sorter view) and then start a new blank file and paste the slides (slide sorter view). Click the Paste Option button to choose Keep Source Formatting. Save and begin using that file and see if it works better.

    But do check all the temp files (.tmp) and clean them out first. That can cause all sorts of problems.

    If this does not work, you may have to uninstall Office and then reinstall it. If you see more Kernel errors, you might even have to reinistall Windows, so keep your fingers crossed.

    -LennyJo

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    Re: Power Point crashing (Office XP SP2)

    LennyJo- Thanks for your advice. I had already cleaned out the temp files and have Diskeeper ( the purchased version) defragging regularly. Also daily virus scan and regular update of virus definitions.
    I did copy the slides to a new PP file, and took out some that were superfluous to requirements. Since then, PP has functioned without problems, so I do wonder whether one of the images was the culprit.
    Am yet to hear from the EndNote tech support about the mysterious issue of those precious temp files.
    I wait with baited breath to see whether there is a more fundamental and nasty problem with WIndows.
    Thanks to all who have responded so quickly and with heaps of helpful advice!

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    Re: Power Point crashing (Office XP SP2)

    <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23>
    I'm glad it worked out and hope it holds. I think it was a bit of corruption rather than content. The method I gave you of copying to a new file is one known for years to correct most corrupt files. I've had to use that clean-out method many times myself and have had great luck with it. A corrupt file isn't always obvious. It might be just corrupt enough to trigger errors like you got. In fact, there used to be a downloadable program called Cloneme that would un-corrupt a PPT file. But it basically does what I had you do.

    What threw me about your error is the Kernel reference. We just don't really see that anymore in WinXP. That's odd. Keep an eye on that. If you get it again, take a screen capture to investigate it further.

    Good luck.

    -LennyJo

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