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  1. #1
    Star Lounger
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    Error when opening Word (Word 97)

    On one of our machines which has been moved recently we are getting an error - Word cannot open this document template.
    All the other machines at the branch are set up the same and they all work ok.
    A shortcut to the template is in the startup folder - it contains toolbars and autotext for the user.
    I have checked the File Locations and the shortcut itself and they are looking to the correct places.
    A copy of the error is attached.
    Attached Files Attached Files

  2. #2
    Plutonium Lounger
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    Re: Error when opening Word (Word 97)

    According to MSKB 112496, this happens if the User Templates path and Startup path coincide.

    One other thing: does this machine/user have the Norton Anti-Virus Office Plugin enabled? If so, disable it.

  3. #3
    Star Lounger
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    Re: Error when opening Word (Word 97)

    I have checked the file paths for the two areas and they are completely different.

    I have disabled Norton anti-virus plug-in as well. This has made no difference - still getting the same errors.

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Error when opening Word (Word 97)

    When a machine is "moved," it sometimes changes the login script that gets delivered to it at startup (e.g., different part of the network with a different logon server), which might point K to the wrong place. Can you confirm the drive mapping is still valid?

  5. #5
    Star Lounger
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    Re: Error when opening Word (Word 97)

    Checked - is looking to the correct place - still not working.

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: Error when opening Word (Word 97)

    Take a look at Phil's post on troubleshooting and see if the Normal template or the Data key on that particular machine might be the problem.

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