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  1. #1
    Super Moderator jscher2000's Avatar
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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    My Send To menu appears to be different than yours. "Mail Recipient (for Review)" is the closest and it gives me no problem with a file of that name (or another name I tested with % in it). Does the DOCS Template have special code that runs when you execute this command?

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    I've tried this on several machines...machines without DOCS ever installed. It has this problem on my boss's home machine (no DMS on that machine), and other machines with iManage and Windows XP/OfficeXP. I just tried "Mail Recipient (for Review)" on my machine and it still didn't work. Thanks for testing this for me, though.

    Becky

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    A belated reply, because I have been away.

    I have just tested this with the filename dz%!.doc using "File > Send To... > Mail Recipient as Attachment" on Word 2002 SP2 and it worked fine.
    What version of word and service pack are you using?

    StuartR

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    I am running Word 2002 Professional (SP2), but the problem only seems to happen on machines running Windows XP (home or pro) and Office XP. If you have Windows NT or 2000, it works just fine. I have no idea why it only happens on XP/XP machines, but I finally got Microsoft to admit that this is an issue (they can reproduce it without fail on their end). They did say, however, that they would do nothing to help us out because we have not purchased Premier support. We tried barking up DOCS's tree (since they did pick the document's name), but they won't do anything, either. Oh, well.

    Thanks for the help, though!
    Becky

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    Provided your document management system can cope with having the documents renamed, it would be quite possible for you to do this using the olde DOS RENAME command. Slow, but it might get round the problem, and would be cheaper than Premier Support!

    If you were in a Command Prompt window, and in the correct Directory, you could do commands of the form:

    REN ????%???.DOC ????Z???.DOC

    (depending on where the offending % character is located in the filename, and assuming that the filename part is always 8-characters long and you have .DOC as the extension.)

    PS Love the Shaun the Sheep userpic, from Wallace and Grommit...!
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    Ita, esto, quidcumque...

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    That's strange. I can't reproduce it running Word 2002 SR2 on Windows XP Professional SP1

    StuartR

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    I didn't even notice...when I typed in the document name in the first post, it changed it on me. It previewed just fine, but I didn't check it once it posted!

    The lounge won't let me type in the document name...it should be in this format: dz% + 01!.doc (just take out the spaces and the plus in the middle of the name).

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    Unfortunately, we can't just rename the documents because the document management system references those documents. Renaming them would make them inaccessible. There are a few hundred documents with this naming scheme (two letters, %, two numbers and a !), so it's a bit of a bear. I've just had people save them as a new document hoping that DOCS will give them a different name (maybe with a $ instead of a %).

    Thanks for the suggestion, though.
    Becky

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    Now that doesn't work! "Word cannot complete the save due to a file permission error"

    StuartR

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    Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    If I create a Word document named dz% + 01!.doc (take out the spaces and the +), I am unable to use Word's "Send To - Mail Recipient as Attachment" feature. Either nothing happens, or I receive an error message. I have been able to reproduce this on several different machines in different offices, but Microsoft claims that they are unable to reproduce the problem. It happens on any document that has a % in the middle (not in the beginning or end, though).

    We use Docs Open as our Document Management system (although this happens on non-Docs Open machines as well). We are running Windows XP Pro and Office XP. Our Docs Open automatically names documents using a sort-of random system. All documents end with two numbers and a !, but the first few characters seem to be random. We have a few hundred thousand documents on our system with a % in the middle, so Microsoft's solution of renaming the offending documents is not a good solution.

    Has anyone seen this problem or any resolutions? I can reproduce this on every document (new or old) simply by renaming it.

    Thanks,
    Becky

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    Super Moderator jscher2000's Avatar
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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    Maybe Word/Outlook is trying to resolve the % + number as a character code, as is the case in URLs. Yes, I think this is a "new problem" that DOCS is going to have to deal with at some point. It would be nice if someone had a macro that would, on the fly, copy the file to a local temp folder, rename it to its human-readable document number, and then attach it. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> I have no idea if anyone has done such a thing, but given the low usefulness of the actual file names, it seems worth exploring.

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    I was also able to reproduce this problem, using Word 2002 SP2 and Windows 2000 SP2. And it was the same with either Outlook or Netscape Messenger as the default email programme. It wasn't a problem, however, with Excel or PowerPoint or other applications that can send their files as attachments (these worked fine).

    Interestingly, Word wouldn't save "AutoRecover info" for the problem files, and generated an error message saying that "Saving the AutoRecovery file is postponed for {filename}".

    I couldn't find any Word or Windows setting that would overcome this problem (short of manually renaming files).

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    We also use Docs Open 3.9.5, WinXP and Office XP.... but we use Groupwise as our mail software. One thing you can try is to use the right click mail option from the Docs Open DeskTop. This gives you the choice of attaching the file with the DocsOpen Document name and not the generated one with the charaters causing you problems.
    I have a custom send macro that duplicates this function in Word. It gives the choice of attaching the document as a copy or a reference using either the docsopen document name or the docsopen reference number (not the dos filename). It is written to use DDE with Groupwise (we had MAPI problems a while back with Groupwse.....) I'd be happy to post it if you think you could use it.....

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    If you could post the send macro, that would be great. I'll see if I can tweak it a bit to make it work for Outlook. If I can't, it's not the end of the world!

    We have Outlook integration for DocsOpen, so we do have a few work-arounds. The users just have to use a different method than they are used to.

    Thanks so much, and I'm sorry it took so long to post back to this!

    Becky

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    Re: Problem using File-Sendto-Mail Recipient as Attach (2002 SP2)

    I have attached the template we use. It has a toolbar and several macros. It is a bit of a mixture of old and new code, having been adapted over the years (I would rewrite the whole thing if I had time!!!). Basically how it works is the document mail module is called and it decides if the document is profiled or not. It then displays the relevant form and these call the relevant macros to use document name, send as a copy or reference etc. The PDF option utilises a cheap PDF writer we have purchased. If you can't follow what it does post back and I can explain further.
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