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  1. #1
    Star Lounger
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    outlook 2000 hangs (office 2000, using Windows XP)

    Hi,

    I have been using Outlook Express but had a lot of trouble trying to receive voice dictation, i.e. olympus DSS files, which outlook express thinks is some sort of malicious file as when the DSS files are renamed to .doc the attachments come through. The virus screening has been turned off so I can receive files even if they look suspicious (yes I have virus software installed). Outlook Express (OE) somehow manages to still block these attachments and they are invisible to recipient.

    So, onward I marched and tried to start using Microsoft Outlook which is part of the Office 2000 I have installed. Outlook initially started up and I started configuring it (email settings, etc) but now it hangs every time I open it. I did a search and found something on renaming outcmd.dat file to outcmd.dat.old I tried this but it still hangs.

    I hope someone may be able to help either with Outlook Express making attachments inivsible to recipients (even when I have turned off the screening feature looking for suspcious files) or how to un-hang Outlook. I have uninstalled Office, reinstalled Office, renamed the outcmd.dat file to outcmd.dat.old as above but still have the problem. I will try rebooting with the outcmd.dat.old file as a last attempt to fix this.

    Can anyone help, please....?

  2. #2
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    Re: outlook 2000 hangs (office 2000, using Windows

    In order to get Outlook going again, try going to the Start button in Windows, choosing Run and then putting this:

    "c:Program FilesMicrosoft OfficeOfficeOutlook.exe" /Safe

    into the dialog box. You may need to check that Outlook is actually installed in the above directory. (You may also want to use Ctrl+C to copy the above text and Ctrl+V to paste it into the dialog box - so that the quotes and spaces are all in the right places.)

    HTH
    Gre

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: outlook 2000 hangs (office 2000, using Windows XP)

    Outlook Express can hide incoming attachments, but I wasn't aware that it might strip outgoing attachments. The attached picture illustrates the checkbox to clear to stop OE from filtering your inbound attachments (Tools>Options...>Security tab). If your recipients can't receive your attachments, ask them to check their OE settings as well.

    Outlook's handling of attachment security is more complicated. You can get a companion program to help configure this, but unfortunately I forget the name! (Sounds like "Attachment Options.")

    Last but not least, turn your virus scanner back on. Unless it filters on file extensions, it is not the culprit. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  4. #4
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    Re: outlook 2000 hangs (office 2000, using Windows XP)

    Hi,

    Thanks for your help.

    I have unchecked the option you have kindly sent a screencapture of. This was what I was referring to as OE's inbuilt possible virus screener (whereby it hides attachments it thinks might be potential problem files). I have a separate antivirus program (VET) that I have running....which I have not turned off.

    I'm still not having any luck with receiving the attachments from my associate, who by the way is using Outlook (not OE). I am wanting to try using Outlook but for some reason it keeps hanging and that is why I am using OE at the moment.

    Sorry, if this is confusing...but heck...my brain is feeling pretty confused at the moment.

  5. #5
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    Re: outlook 2000 hangs (office 2000, using Windows XP)

    I don't know if this will help, but here is the error message that Microsoft comes up with when when I try to load Outlook.


    COCUME~1mediproLOCALS~1TempWER6D.tmp.dir00OUTLOOK.E XE.mdmp
    COCUME~1mediproLOCALS~1TempWER6D.tmp.dir00appcompat .txt

    Does this offer any ideas about what I can do to fix it?

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: outlook 2000 hangs (office 2000, using Windows XP)

    Interestingly, a similar message was posted on the Dell forum! See: outlook 2002 XP. Sadly, it doesn't seem people got a satisfactory solution in every case.

    According to this Microsoft Europe page:
    <UL>The application compatibility file (appcompat.txt) is a small XML file that lists which executables and dynamic link libraries (DLLs) were running at the time of the failure. For example, when Word failed, WER captured identifying information (name, version, size, checksum, and other technical details) on approximately one hundred Office executables or DLLs.[/list]I don't know why Windows would have trouble updating its own logging file (!!). Maybe some other program is locking the file? Can you start Outlook if you reboot and there is nothing else running?

  7. #7
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    Re: outlook 2000 hangs (office 2000, using Windows XP)

    Thanks again,

    I have viewed the links you provided. It seems I am not the only one losing precious time trying to solve this problem! I note others were using Outlook XP. I have since tried uninstalling Outlook 2000, loading Outlook XP but still the same problem exists. Does not seem to matter Outlook just does not want to work.

    My computer technician posed the question "could Outlook Express be causing some incompatability with Outlook 2000?"

    He mentioned this because I am running Outlook 2000 (as part of Office 2000) and Outlook Express 6.0 (which he says was at around version 4 or 5 when Outlook 2000 was introduced.

    Does anyone have any ideas about this incompatability theory. Surely Microsoft would allow users of Office 2000 to install Windows XP, which installs Explorer and Outlook Express, without causing them this much grief.

  8. #8
    Super Moderator jscher2000's Avatar
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    Re: outlook 2000 hangs (office 2000, using Windows XP)

    What are your add-ins? There are two types, both accessible from Tools>Options...>Other>Advanced Options...

    (1) Add-in Manager
    (2) COM Add-ins

    Let's make sure we're not dealing with a rogue add-in here. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    Oh, wait a second, if you can't load Outlook, how are you going to get this information?

    (1) ECFs: {I can't find it!!}
    (2) COM: HKEY_CURRENT_USERSoftwareMicrosoftOfficeOutlookAdd ins

  9. #9
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    Re: outlook 2000 hangs (office 2000, using Windows XP)

    Hi,

    I'm not sure what you are wanting me to do. Look for add-ins? I have gone to regedit and navigated to HKEY_CURRENT_USERSoftwareMicrosoftOfficeOutlook when I get to this point I have the following OMI Account ManagerAcccounts00000001 but I cannot see Addins.

    Also, I'm not sure what the COM: means in your text COM: HKEY_CURRENT_USERSoftwareMicrosoftOfficeOutlookAdd ins

    I'll still be happy to accept any assistance anyone can offer.

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