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  1. #1
    5 Star Lounger
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    Duplicate Personal Folders (Outlook2K, fully patched)

    A friend of mine has suddenly got an entire duplicate set of her Personal Folders, which appears as the last item in her folder list in Outlook 2K. I tried deleting them, but that option is grayed out. And deleting the contents of one of those folders also removes the contents from the other folder with the same name. How can this be fixed?

  2. #2
    Platinum Lounger
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    Re: Duplicate Personal Folders (Outlook2K, fully p

    This is not the first time that this has happened to anybody.

    You can have your friend try the /resetfolders switch - as described in this thread. Other than trying that, we have had difficulty - to date - in finding a cure for this "double vision".

    Let us know if your friend has any success.

    HTH
    Gre

  3. #3
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    Re: Duplicate Personal Folders (Outlook2K, fully p

    The "resetdolders" switch didn't help. Nor did running SCANPST.

  4. #4
    Uranium Lounger
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    Re: Duplicate Personal Folders (Outlook2K, fully p

    Another possibility is that the user has set up two references to the same PST information store. In XP, open the menu File, Data File Management, and see how many personal folders are listed. If more than one shows, examine them carefully to see if some of them are the excat same PST file. If two are the same, Remove one, close and reopen Outlook and see if the problem is solved. If that's not it, keep posting back, John.
    -John ... I float in liquid gardens
    UTC -7DS

  5. #5
    5 Star Lounger
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    Re: Duplicate Personal Folders (Outlook2K, fully p

    Her PC is running Windows ME, not XP.

  6. #6
    Platinum Lounger
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    Re: Duplicate Personal Folders (Outlook2K, fully p

    This has happened to me more than once. (In both circumstances, I was on a laptop connected to an Exchange Server.) It seemed that there were no extra resources being taken up, and I did not experience any performance issues - other than being personally irritated. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> I have yet to hear of a successful cure.
    Gre

  7. #7
    Uranium Lounger
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    Re: Duplicate Personal Folders (Outlook2K, fully p

    My mistake, I thought the user was running Outlook XP. In 2000 Corporate or Workgroup Mode, check for duplicated PSTs using the same file via Tools, Services. If IMO, I don't remember where the Services are accessed.
    -John ... I float in liquid gardens
    UTC -7DS

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