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  1. #1
    Plutonium Lounger
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    Eating Crow - D.I. 7

    The taste of crow is mighty bad, but I'm eating nonetheless! In spite of my "lifelong" support of PowerQuest, I'm writing-off Drive Image 7 as not ready for prime time! Their tech support has given me the brush off and the image creation process, which I perform weekly, has been failing for the past three weeks. It's erratic, the lone error message doesn't make any sense, and will sometimes work if I reboot and try again, but not always. It doesn't seem to matter whether it's a scheduled (unattended) job or done manually, one partition at a time. In any event, I'm going back to using the tried-and-true DOS level of version 6. I know somebody will ask, so here's a snip of the wording of an error message:

    "Error E7D1001F: Unable to write to file. Error 0000001E: The system cannot read from the specified device."

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    Uranium Lounger viking33's Avatar
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    Re: Eating Crow - D.I. 7

    Al,
    I'm sure you have done this, but on the outside chance you haven't, this is all I found on error 0000001E:

    ERROR 0000001E: This is usually an indication of a hardware or file system failure. To correct this problem first attempt to run chkdsk from the command prompt to check the hard drive for any errors. Also ensure that all your peripherals including the CD-ROM drive, the SCSI hard drive, and the SCSI card, are on the list of supported hardware.

    Nothing on the other error code.

    Bob
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  3. #3
    Plutonium Lounger
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    Re: Eating Crow - D.I. 7

    Thanks for looking, Bob. Yeah, the whole gamut of peripherals is OK. I always do a CHKDSK /F each week before it's time for a backup and I don't have any SCSI devices in the system. I'm darn sure it's a software shortcoming because it will sometimes run and sometimes error out. And it's a different partition each time.

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    Re: Eating Crow - D.I. 7

    Crow aint so bad with a little salt and pepper. <img src=/S/munch.gif border=0 alt=munch width=19 height=17>

  5. #5
    Plutonium Lounger
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    Re: Eating Crow - D.I. 7

    Geez, this oven-broiled crow is beginning to taste pretty fair! I got to thinking about your CHKDSK idea, Bob, and just for the heck of it, I went to take a look at the two Maxtor 40 gig'ers in the destination backup machine on my LAN. As with all my machines, I run either SCANDISK or CHKDSK weekly, depending on the OS installed. So, those two drives had been scanned just prior to every backup I tried to make, as with the source partitions. However, this time I set the SCANDISK to the "thorough" option, told it to automatically fix errors and left for about 6-8 hours to do my daily volunteer duties at the nursing home. When I returned later in the day, SCANDISK had "decided" that about 2 gig (out of 40) were bad, bad, bad! Well, I'm not sure I can continue to trust that drive and it's been in service for several years, but that's another story.

    Last night I ran my daily, selected file backup program (BACKUP NOW) and this morning I ran the Drive Image 7 "job" that backs up five partitions on this XP machine. All went without a hitch, so I'm thinking it was a big-mouthed runoff on my part to be blaming DI 7 for the recent failures! Semi-public apologies profusely offered.....

    Today I'm repeating the procedure on the other (alternate) Maxtor 40, since they were from the same manufacturing lot. The saga continues.....

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    Re: Eating Crow - D.I. 7

    Dang Doc, aint you tired of Crow yet. <IMG SRC=http://www.emotipad.com/emoticons/Noooo.gif>

  7. #7
    Uranium Lounger viking33's Avatar
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    Re: Eating Crow - D.I. 7

    Big Al,

    Wow, that's a healthy ( or non-healthy ) percentage of bad sectors.
    I had a similar aging problem with a Maxtor HD about a year ago, where it even got so bad that the BIOS was having an occasional problem reading the drive ID info and would report some oddball drive name on boot. I ended up by using my copy of Steve Gibson's Spinrite 5.0 to rewrite and recover the tracks. Never had a problem since. Zero defects.
    I seem to recall though, that your HD's are NTFS formatted. ( is that true? ) Spinrite doesn't work with NTFS, so that;s not an option for you, unfortunately. It is kind of pricy too. ( $89.00 US, for first time users ) WIth the price of new HD's now, it might not pay either, unless you have a lot of drives to check.
    However, I'm glad to see you are making progress and crow isn't too bad as long as you don't undercook it. <img src=/S/barf.gif border=0 alt=barf width=64 height=23> I speak from experience !

    Bob
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  8. #8
    Plutonium Lounger
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    Re: Eating Crow - D.I. 7

    <P ID="edit" class=small>(Edited by bigaldoc on 12-Aug-03 16:30. )</P>Man, I'm so glad you're tuning in, Bob. The result of the second thorough scandisk was even worse than yesterday! It reported 4 gig out of 40 as bad sectors. I've known about SpinRite for years and never paid any attention to it. Since I also have a THIRD of those vintage Maxtors in that machine, I'm interested. Is SpinRite non-destructive in what it does? I think I'd better go on to his site and have a look-see. Thanks again. Oh, by the way, after doing the thorough scandisk on that second drive, it too is handling a backup just fine. So, PQ: Sorry 'Bout Dat!

    Edited to add: I forgot to answer your question. The four drives on my backup machine are NOT NTFS; they're FAT32.

  9. #9
    Uranium Lounger viking33's Avatar
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    Re: Eating Crow - D.I. 7

    Big Al,

    Just like GE, "progress is our most important product". I don't know why that old ad campaign sticks in my mind. <img src=/S/groan.gif border=0 alt=groan width=16 height=15>

    Well, if they are all FAT32, it will be fine.

    Spinrite 5.0 is totally Non-Destructive. The way I read it is that it will read a sector, rewrite the track itself to give it a new magnetic track, then re-write the existing data back on the brand new sector track.
    The only drawback is that it is SLOW, so plan on an overnighter for a decent sized HD. You CAN interrupt it at any point and pick it up again at a later date, right where you left off. And it's SAFE ! <img src=/S/exclamation.gif border=0 alt=exclamation width=15 height=15> <img src=/S/fanfare.gif border=0 alt=fanfare width=31 height=23>

    BTW, if you don't have Steve's URL it's here


    Bob
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  10. #10
    Plutonium Lounger
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    Re: Eating Crow - D.I. 7

    <hr>...The only drawback is that it is SLOW, so plan on an overnighter for a decent sized HD... <hr>
    Man, you weren't blowin' smoke on that one! I just started it running on one of the three Maxtor 40 gig drives and it says it's gonna take 51 hours! One of the first things it warned me about is the sector/cylinder/head layout of the drive being incorrect, but I went ahead and let it start the analysis and "correction" anyway. The way I figure it, I've just re-formatted the drives and made one set of backups, just to test Drive Image and my daily Backup Now processes. So, I don't have much to lose if the whole mess screws up (except 51 hours). It's been so long since I put those three drives in service, I don't know how the "structure" could be wrong. I don't ever use the software that comes with hard drives, so I believe I FDISK'd and formatted them initially with a Win98SE boot floppy. I guess this recent ScanDisk Thorough could have screwed up the setup. We'll see.....

  11. #11
    Uranium Lounger viking33's Avatar
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    Re: Eating Crow - D.I. 7

    What I usually do is start to run it, interrupt when I need to do so, then pick up again whenever I see a few hours of slack time coming up or if I will be out for the day. Something like that. Eventually it does it's thing and finishes up.
    If you look at one of the display screens that shows the tests in progress, you'll see it looking at each and every sector, one by one. ( I think I read that it checks each one at LEAST 8 times before re-writing and giving that one a passing grade ) So, multiply that by the thousands of sectors in a big HD and you have significant elapsed time !!!

    It is GOOD though, and worth the wait. Al. <img src=/S/doze.gif border=0 alt=doze width=15 height=15>

    Bob
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  12. #12
    Plutonium Lounger
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    Re: Eating Crow - D.I. 7

    You're absolutely right, Bob. In my case, since this is a backup machine, it doesn't bother me if it's "tied up" for a couple of days with a project like this. Gibson's SpinRite is well reputed and I trust it when it says how long it will take. The wait will (should) be worth it! Thanks again for the pointer..... As I said earlier, at least I KNOW it wasn't the fault of Drive Image 7 and that makes me feel better about a product I've always supported, in spite of Fred Langa's comments.....

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