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  1. #1
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    OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    I receive the following error message intermittently yet on a regular enough basis to cause significant waste of time, when trying to access email via OE: "A time-out occurred while communicating with the server. Account: 'pop3.bbnow.net', Server: 'pop3.bbnow.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19"

    It appears to be caused by Norton Antivirus, and the only cure seems to be restarting the system. I have read through Google search that disabling email protection solves the problem and that you are still protected if autoprotect is enabled.

    Does this sound correct?

    Thanks for your help
    Sat Kartar

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    Hi skkhalsa--

    This is most probably a firewall configuration problem with a Norton or Zone-Alarm firewall. If you have a software firewall which one is it? Because changing the configuration will solve the problem and you can leave your NAV alone. Please see these Symantec KB's which are more on point to the real problem:

    Error: "Your server has unexpectedly terminated the connection. . . " in Outlook Express

    Error: "Outlook is unable to connect to your incoming (POP3) e-mail server" when checking for mail on MS Outlook XP

    Take a good look at this thread on the same lounge section:

    Can't Recieve Can't Send: OE 23 July 2003.

    The MS KB is in the category of what I call Consummately Ridiculous KB's that unfortunately sacrificed a tree to print. Many ISP's including Comcast are referring their customers to it because their tech support doesn't know or undertand the firewall configuration conflict that actually causes it.

    813514: OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending E-Mail

    This KB doesn't get at the root of the problem which most of the time is the firewall. The first "Microsoft workaround" is to turn off your email antivirus protection. That's the least harmful of their two suggestions. The worst one is the next: Turn off script blocking. Um that's how viruses and worms and blended threats are crafted--they're made with the scripts that Microsoft who is currently initiating their own Antivirus program as we speak wants you to ignore. That seems a bit ironic or paradoxical of the Redmond based company with the showcased security initiatives.

    In other words one of their suggestions is to incapacitate your virus protection!!! I solved this same problem in a minute by reading this and doing this to my firewall which is Norton--Duchess had to deal with hers which was Zone-Alarm to solve it.

    You buy AV for AV protection. So my telling you to discontinue malicious script blocking and scanning email and manually do it, which is what MS's KB says, to sacrifice the major components of your AV protection to get rid of an annoying OE error message or to be able to send mail is pretty much a throwing out the baby with the bath solution. Please read the linked thread.

    What's usually going on with this series of error messages that have generated a number of Symantec KB's (and their linked for you on that thread) is that a firewall, most of the time a Norton Personal Firewall or an NPF within Norton Internet Security or a Zone Alarm Firewall needs a configuration tweak per the first Symantec KB linked there. I had the problem happen when my ISP switched some configurations with email--same error message and I solved it in a couple minutes by changing my NPF setting per the Norton KB. Duchess dealt with her Zone-Alarm firewall and solved the problem as you'll see on the thread.

    To answer your question you are still protected in part, but it wants you to disable email scanning. Microsoft and Symantec are platinum or some precious metal partners and they talk every day. Seems they could have solved this long ago at the developer stage of their products OE and Norton Personal Firewall.

    hth, post back if you have any questions and we can get it fixed and stop the annoying error messages probably.

    SMBP

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    Thanks for your response. I especially appreciate knowing that turning off email protection is less of a vulnerability than disabling script blocking, which is what I suspected, but it's nice to know for sure.

    I am running a free version of Zone Alarm (3.1.395), I did a Google search on the not-so-recent upgrade of ZA and quite a few folks running Win98SE like me reported big problems after upgrading where they had none before so for now I am sticking with that version.

    The main configuration issue I picked up was to make sure in "Program Control" of Zone Alarm that Automatic Access is checked, which it is, which leaves me back with the option of disabling email protection; however, I began to wonder:

    There is email protection built into my version of Zone Alarm, called Basic Mail Safe, which is enabled. It quarantines *.VBS files. Could it be a conflict between Norton Antivirus and Zone Alarm attempting to provide email protection at the same time that is causing the problem?

    Let me know what you think.

    Thanks,
    SK

    P.S. Since ZA's email protection seems completely superfluous to NAV, I have turned it off for now, will let you know if that works as a fix. Right now OE is working perfectly but since the problem is intermittent, I can't say for sure until maybe a week or so that the coast is actually clear.

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    Well, the first thought would be to increase the time-out value in the account settings. But if restarting fixes it, it could be that the Norton mailscanner is dying for some reason. Assuming it is fully up-to-date, perhaps there is an easier way to restart it when this happens? Perhaps you could put a shortcut to it on your desktop and restart it that way. (This shouldn't be necessary, but if it happens often, and you want to keep using the mail scanning feature, it would be worth looking into further.)

    Regarding ZoneAlarm stripping VBS attachments, you can use Outlook Express' e-mail attachment security to block access to them if you like. Lots of ways to handle attachments; it's the "inline" content buried in HTML messages that the mail scanner can be most helpful with.

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    I tried previously increasing the time out value to 5 minutes but all that happened was OE worked for five minutes and then asked if I wanted to go for another five.

    I like your idea about restarting NAV, that makes a lot of sense. I will try that if the problem returns, it would be easier than restarting Windows.

    At the moment I remain hopeful that turning off the email protection in Zone Alarm will resolve the conflict, I have been pressing send/receive alot in OE without incident.

    Thanks for your help and thoughts
    Sat Kartar

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    Super Moderator jscher2000's Avatar
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    NAV Script Blocking

    Why do you think this is a firewall problem? OE is reporting a time-out in retrieving messages, not that it cannot reach the server or that the server terminated the connection. It does not seem to be the same issue as the earlier thread.

    More importantly, I think it's rather alarmist to state that the "Script Blocking" element of Norton Antivirus is more important than mail scanning or even that it's the most important part of one's antivirus protection. The Script Blocking feature monitors the actions of script files in real time to try to determine whether they are doing anything suspicious and, if they are, to ask you whether you want to permit that (explanation). These are scripts that are not known to be viral, otherwise the mail scanner or the file scanner (activated when attachments are decoded into the cache folder) would quarantine them. These are scripts that the user has pried loose from Outlook Express's default attachment security (they normally are inaccessible). Frankly, I'm not sure this feature is even really needed, let alone pivotal to one's antivirus protection. Do you run strange script files? I don't. And in any event I've changed the default (double-click) action for scripts to edit in Notepad, not execute. Thus, even if I accidentally were to double-click a suspicious script attachment, I would see its source code; it would not run. (I recommend this to everyone!)

    All in all, based on what I have read about this feature (I do not use NAV) and what I know about the rest of the software environment, I would happily recommend disabling NAV's Script Blocking if I thought it would help the poster. I actually think it's irrelevant to the time-out problem; this kind of blocking seems to have nothing to do with retrieving mail. Only the mail scanner can slow the process of retrieving mail, and that's because

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    Re: NAV Script Blocking

    Jefferson--

    The reason I think it's a firewall problem is because I had the same problem and it was a firewall problem, my friends have had it, Gloria had it in the lounge a couple weeks ago, and there are a considerable number of Symantec KB's on these error messages which differ very slightly in content and number and the common denominator of all of them are Norton and Zone-Alarm firewalls.

    A significant number of people in my area are having these problems who have Comcast as their ISP and have the firewalls. The comon denominator of all of them are server time outs with these error messages as stated in the MSKB and the Symantec KB's linked above.

    If you remember the thread from nearly two weeks ago where Gloria (Duchess) had a similar problem and essentially the same error message, she also had Comcast in the equation and a Zone-Alarm firewall. I don't know that Comcast is an essential part of the mix.

    I changed the configuration of my Norton Firewall from NIS exactly per the KB with the exception that Norton's KB described their own dialogue boxes slightly wrong, but hey--and immediately the error messages and server time outs that were frequent and annoying stopped. For Gloria (See Posts 278390) in the linked thread below, disabling the ZA Firewall at startup made the time out and the same error messages as the poster stop immediately.

    If you search engine every close variation and permutation of these error messages they all result in the same behavior, and all of them have a common denominator--ZA and Norton firewalls. Same for the bulletin data base as well as the KB data base on Symantec's site.

    Tech support for Comcast has (I checked several of them when I had the problem and then again when Gloria did been poly parroting the MSKB that advises to just ditch NAV--turn off email protection and script blocking.

    Your point on the equal importance of both is well taken and I stand corrected there. Neither Gloria, I or my friends I've helped have had to disable any component of Norton Anti-Virus.

    Tech Support at Comcast are getting a lot of calls with these errors and server time outs and OE. Why now is an on-point question. Comcast recently changed their subscribers OE email addresses to comcast .net from attbi.com. They also reconfigured a number of Cisco Routers along their backbone and their servers--whether this has had impact I don't know.

    Again, see OE Thread Here 23 July 03 and look at the linked KB's particularly Symantec's.

    I respectfully suggested it would be optimal if Microsoft in Redmond Washington talk to Symantec in Cupertino California, and work on resolving them at the development stages of their software pre-release.

    I think that the script blocking and the email protection turnoff is irrelevant to the problem as well because it doesn't have to be touched to fix the problem--having experienced it, corrected it--seen it with several people in this area and others in NG's and on Cable DSL fora who all traced it to their firewall configurations and corrected it by changing them.

    SMBP

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    Skkhalsa--

    You might want to search Zone-Alarm's KB or Tech Support area of their site because I've read similar problems--they aren't rare on different newsgroups with mentions of info there. You might want to search Symantecs as well, but I didn't find anything on Zone-Alarm when I looked but a conflict between NAV and ZA's firewall would be a different search. If I have time later, I'll do a little looking. Please read the thread with Duchess I linked to you carefully because your problem, the one I had in July, and hers are very similar.

    Jefferson corrected my placing more value on the script blocking function and that's fine--but you need not touch Norton Antivirus to correct this problem. It is a firewall problem I believe, and I would be willing to bet that your intermittent problem is not going to come back with Basic Mail Safe disabled, but it could also have been because of another component of ZA. If Basic Mail Safe is superfluous and turning it off is a fix, so much the better.

    It's a good question whether Basic Mail Safe and its Norton/Symantec counterpart conflicted, and I'll try to look for that answer but I think the main ingredeint to that error message and server time outs in OE was a Zone-Alarm firewall component.

    Solutions to this are either to configure the firewall diffeently or disable a part of it and also these problems aren't showing up with routers which serve as hardware firewalls and are much better than the software firewalls.

    Please give us some followup--good luck.

    SMBP

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    I logged on today and tried to access email via Outlook Express after first opening Internet Explorer, because that has seemed more likely to precipitate a crash than just opening OE (i.e., I was trying for the acid test). Sure enough, I received an error message, a different one but one I have received before, to the tune of "NAVAPW32 has caused an illegal operation and will be shut down."

    Unfortunately I immediately clicked "Close" and missed the details. OE froze interminably, with the message "Downloading Message 1 of 3 Messages." I had to restart Windows, had to choose "End Task" to close the "Outlook ExpressHidden Window" that came up as a "This program is not responding" message in the small dialog on the upper left as Windows was attempting to close.

    After reboot OE worked fine.

    I have read all the threads and can't figure out any other configuration option other than to turn off NAV email protection and/or script blocking. I'm still considering my options I guess, but ultimately the conflict/glitch is too much of a time burner and annoyance so I will eventually opt for something.

    Jefferson I like your idea about making Note Pad the default for running scripts upon double click. VBScript files, what other file types do you recommend?

    Thanks for your help
    Sat Kartar

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    > Jefferson I like your idea about making Note Pad the default for running scripts upon double click. VBScript files,
    > what other file types do you recommend?

    Without trying to identify every kind of script file, I know that JS and JSE also are relevant. See the attached old script file which does the job for anything you list.

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    From the beginning of your VBS script file...
    <hr>' You must already have run this script at least once. ;-)<hr>
    Ok, Jefferson, could you run this past us again, please??!
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    Oh, well, pretend you don't have access to the source code. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> After you run the script once, instead of executing, it opens in Notepad. And that's the first thing you will see, that statement. Make sense now?

    Additional insight: I originally mailed this to ALL at the Firm with the misleading file name Srv2Winr.doc.vbs, and an excited message saying that Jeff Probst had confirmed that the attached document correctly named the winner of Survivor

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    Yes, all has been revealed!
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    Jefferson, this is the solution I finally settled upon:

    1) I went into OE Options -- Security Tab, and unchecked "Do not allow attachments to be saved or opened that could potentially be a virus." I seem to remember Woody suggesting that OE is overly draconian in the files it quarantines, and have experienced difficulty opening normal attachments sent from friends in the past (.zip or .jpg files if memory serves) because OE had blocked access.

    2) I must confess I don't know too much about batch files, if that's what your attached file is called, so I went into Win98 Settings --> Folder options --> File Types --> Edit and changed the default action for the script files you list from "Open" to "Edit" which in most cases is equivalent to the following default: "Files with this extension Open with Notepad."

    3) Win98 is configured to show hidden extensions; I left Basic Mail Safe turned off in Zone Alarm.

    My rationale is I would rather have Norton Antivirus handle email scanning, identify suspicious attachments etc. (because that is its primary function) than have OE quarantine files that I need to access. It goes back to the idea of using common sense before opening attachments, there appears to be no automated substitute.

    Since I stopped OE from executing its attachment quarantine cycle, I have experienced no further conflicts between OE and NAV, no error messages, no OE freezes when attempting to retrieve email.

    Incidentally, if this solution is generalizable, it seems odd that Symantec recommends turning off NAV email scanning and script blocking rather than OE attachment quarantining, since NAV functions seem more useful in providing a layer of protection.

    Let me know if this all makes sense, or more importantly, does NOT make sense.
    Thanks for your help.
    Sat Kartar

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    Re: OE 6.00.2800.1106, NAV 2002, Error: 0x800CCC19 (6.00.2800.1106)

    I think the Outlook Express attachment blocking is a red herring, in that it shouldn't affect delivery to your mailbox. From what I can tell, OE stores the message the same way, and simply does or doesn't render the attachment when the user accesses the messages, depending on the setting. So if you're paranoid, and these days, it seems better to be paranoid than to assume all the virus signatures will get updated in time, you could turn attachment blocking back on. The more people who have attachment blocking, the sooner we end the SOBIG flood!

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