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  1. #1
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    Changing shortcut key assignments (Windows XP, SP1)

    I have a Dell laptop that comes with something called Dell Support. They have somehow assigned a shortcut key to activate this whenever I press CTRL+SHIFT+S, which is also a shortcut I use to bring down the styles list box in Word and RoboHTML.

    They say there is no way to remove that shortcut key mapping so I can assign it to something else. I can't help but believe that there is a registry entry somewhere with this information that can be changed.

    What do you think?
    Thanks!!
    Troy

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Changing shortcut key assignments (Windows XP, SP1)

    From Win XP Pro help on a Dell:

  3. #3
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    Re: Changing shortcut key assignments (Windows XP, SP1)

    That info explicitly rules out the Ctrl+Shift+S shortcut mentioned by Troy, so that shortcut must have been made in a different way...

  4. #4
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    Re: Changing shortcut key assignments (Windows XP, SP1)

    The problem is that if I check out the shortcut in the Start menu, it already has "None" in the Shortcut key box. If I check out the properties of the exe file, it has neither a Shortcut box or tab and none of the advanced options speak to it.

    If this program hijacks the shortcut key combination for the entire operating system, shouldn't that mean there is a setting for it somewhere in the registry or somewhere else? I looked but could not find anything about the shortcut key in the registry.

    Thanks!!
    Troy

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Changing shortcut key assignments (Windows XP, SP1)

    <P ID="edit" class=small>(Edited by jscher2000 on 15-Aug-03 18:01. Added reference indicating that Ctrl+Shift is possible, too.)</P>Good point, I didn't read it that closely. What's really weird is that Dell gives the same information (see this thread).

    I have the Dell Support application on my computer and cannot figure out how to associate Ctrl+Shift+S with it. I better not try too hard. <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

    Added: HOW TO: Create a Keyboard Shortcut for a Program in Windows XP (Microsoft Knowledge Base Article - 310417) says "The default combination is CTRL+ALT; if you press only a character key, Windows XP automatically adds CTRL+ALT. To use other combinations of the three required keys, press those keys before you press the character key."

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: Changing shortcut key assignments (Windows XP, SP1)

    I downloaded RegMon and tried to find any registry writes related to these keyboard shortcuts assigned to Start Menu shortcuts, and I could not. I think perhaps that Windows builds the list dynamically from the Start Menu when it loads. Of course, that's only a guess.

    I'm able to replicate your symptoms by assigning a keyboard shortcut to the Support shortcut under:

    Cocuments and SettingsAll UsersStart MenuProgramsDellDell ApplicationsSupport

    The symptoms go away when I delete the keyboard shortcut. I have to think the hotkey assignment is somewhere on your Start menu, and that you can find it if you keep digging. I certainly hope so!

  7. #7
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    Re: Changing shortcut key assignments (Windows XP, SP1)

    I finally surrendered and uninstalled the Dell Support application. From what Dell said, I could do everything I could with that application on their web site.

    Thanks anyway for all the help!!
    Troy

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