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  1. #1
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    WindowsUpdate fails to download patches (XP sp1)

    WindowsUpdate says I need 24 critical updates, but the download fails on every single one and they fail to load. I just had to reinstall XP over my existing XP because of a driver problem. I tried Windows Update on a second PC and it also cannot download any update. Here part of the install log:

    2003-08-18 18:46:18 01:46:18 Success IUCTL Starting
    2003-08-18 18:46:18 01:46:18 Success IUCTL Downloaded iuident.cab from http://windowsupdate.microsoft.com/v4/ to C:Program FilesWindowsUpdateV4
    2003-08-18 18:46:18 01:46:18 Success IUCTL Current iuengine.dll version: 5.4.3630.2550
    2003-08-18 18:46:18 01:46:18 Success IUCTL Current iuctl.dll version: 5.4.3630.2550
    2003-08-18 18:46:19 01:46:19 Success IUENGINE Starting
    2003-08-18 18:46:19 01:46:19 Success IUCTL Windows Update Web Site has a valid address: http://v4.windowsupdate.microsoft.com/en/default.asp
    2003-08-18 18:46:19 01:46:19 Success IUENGINE Determining machine configuration
    2003-08-18 18:46:19 01:46:19 Success IUENGINE Determining machine configuration
    2003-08-18 18:46:21 01:46:21 Success IUENGINE Querying software update catalog from https://a248.e.akamai.net/v4.windowsupdate....getmanifest.asp
    2003-08-18 18:46:21 01:46:21 Success IUENGINE Querying software update catalog from https://a248.e.akamai.net/v4.windowsupdate....getmanifest.asp
    2003-08-18 18:46:21 01:46:21 Success IUENGINE Querying software update catalog from https://a248.e.akamai.net/v4.windowsupdate....getmanifest.asp
    2003-08-18 18:46:22 01:46:22 Success IUENGINE Querying software update catalog from https://a248.e.akamai.net/v4.windowsupdate....getmanifest.asp
    2003-08-18 18:46:22 01:46:22 Success IUENGINE Determining machine configuration
    2003-08-18 18:46:23 01:46:23 Success IUENGINE Querying software update catalog from https://a248.e.akamai.net/v4.windowsupdate....getmanifest.asp
    2003-08-18 18:46:26 01:46:26 Success IUENGINE Querying software update catalog from https://a248.e.akamai.net/v4.windowsupdate....getmanifest.asp
    2003-08-18 18:46:28 01:46:28 Success IUENGINE Asynchronous Download started
    2003-08-18 18:46:28 01:46:28 Success IUENGINE Download destination root folder is: D:WUTemp
    2003-08-18 18:46:28 01:46:28 Error IUENGINE Library download error. Will retry. (Error 0x80072EE7)
    2003-08-18 18:46:28 01:46:28 Error IUENGINE Library download error. Will retry. (Error 0x80072EE7)
    2003-08-18 18:46:28 01:46:28 Error IUENGINE Library download error. Will retry. (Error 0x80072EE7)
    2003-08-18 18:46:28 01:46:28 Error IUENGINE Downloading file http://download.windowsupdate.com/msdownlo...cf6a3becf73.exe, skipping remaining files for this Item (Error 0x80072EE7)
    2003-08-18 18:46:28 01:46:28 Error IUENGINE Library download error and timed out (-1 ms). Will not retry. (Error 0x80072EE7)
    [many more failed files follow]

    Any suggestions would be appreciated.
    -Dave

  2. #2
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    Re: WindowsUpdate fails to download patches (XP sp1)

    Dave--

    Please see all the links here, and take a careful look at them. Using MS Security Technet, you're not going to miss any patches; they will all download, and you don't have to go through the problematic WU site. Or if it makes you feel better, you can use the corporate site and personalize it. With the email links to the bulletins, you get them sooner, in your mailbox and you don't miss any.

    Office Update is separately done on their site if you go there. If WMP or Direct X or Movie Maker has an update, you're going to know elseware or in the lounge. Those are the other 1% of MS updates. IE's updates are handled automatically through the Technet site as well, or you can go to the IE site where IE's are also listed. If you need say a Chinese version of something or a very specialized update--then it takes seconds to go and search for it at WU--otherwise I wouldn't touch it. But I tried to give you every tool that can make it work below. Drivers are erratic from WU; they give duplicate notification; tend to have older drivers, and are much better handled at the manufacturer's site, one of many excellent driver sites, a hardware or a gamer site.

    Post 284224: Lounge: Windows XP Section: Windows Update Corporate Location 13 August, 2003.

    Post 28405, Post 284221, Post 284232: Windows XP Section: Can't Use Windows Update: 4 August 2003

    Kelly's XP A to Z under W Windows Update.
    Kelly offers several WU problem fixes.

    I personally don't ever bother getting them from Windows Update and it works so much better and faster--there have been a number of threads, but I don't find it that reliable. What I do is much easier, and I'm never annoyed in my notification area with that erratic bubble and WU logo. 99% of the patches are security patches of some kind. You can get them from Microsoft Technet's Security site. They will mail you a free email with the appropriate technical bulletin or bulletins. You can also try going to the corporate site and you can "personalize" it as is often suggested. You can look at the Windows Update troubleshooting site. I didn't hyperlink them here, because I linked every one of these in the threads above. The Technet site will give you a list of every patch since the launch and you click it and badda bing you have the patch downloading. Jefferson also did two nice searches listing them as well--you're linked to that above.

    hth,

    SMBP

  3. #3
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    Re: WindowsUpdate fails to download patches (XP sp1)

    OK, this is wierd.... I tried the Windows Update Corporate Catalog site as suggested. Picked several updates and added to my download basket, clicked download and a location and all the downloads failed - just like the regular Windows Update site. I disabled my firewall & AV, but still no go.
    I can go to Technet and DL the patches, but that's a pain as it wants to reboot after every one.

  4. #4
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    Re: WindowsUpdate fails to download patches (XP sp1)

    Do you have any script blockers or pop up blockers running? If so they may be your problem.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
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    Re: WindowsUpdate fails to download patches (XP sp1)

    I have a pop-up blocker, but I tried disabling it also. No go. What's puzzling is that everything was working fine a few days ago, with all software enabled (firewall, AV, etc.). I was hoping someone could tell me what the errors in the WindowsUpdate log mean. (see above)

  6. #6
    Silver Lounger Bruce K's Avatar
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    Re: WindowsUpdate fails to download patches (XP sp

    Hi, Dave ~

    Go to C:WINDOWSsystem32 and delete only the 'CatRoot2' folder (NOT the first 'CatRoot' folder, just the 'CatRoot2' folder). Reboot and retry - this resolves this issue in 95% of cases.

  7. #7
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    Re: WindowsUpdate fails to download patches (XP sp1)

    Dave--

    Here's the way to make this completely painless and one stop:

    The only visit you have to make is this one:

    Scroll to this links for subscribing to the Security Email Service and put your email address in the blank..

    2) You can receive the emails--since the launch the patches have often been released in two's or even three's. You can download them, and have the option to postpone rebooting and could get 20 or 20 or 40 patches if you waited that long before rebooting. You can reboot for them cumulatively--it does not require one reboot per one patch. They will be in your registry at the hotfix key and subkeys. I've been doing this with XP and IE since their release.

    3) Or you can make one visit here and just go down the list--and hold the one reboot until you have downloaded all you require.

    Previous Security Bulletins

    If you are have the yen to fix WU, you can try the Cat Root deletion above, and here are all the additional tools you should need in one place.

    Kelly's A-Z under W for Windows Update and the link to the WU Troubleshoot Site which is linked in the threads above as well.

    Again one stop at Technet security email and one boot for all the patches you get from Technet. No pain--lots of patches gained.

    SMBP

  8. #8
    Super Moderator jscher2000's Avatar
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    Re: WindowsUpdate fails to download patches (XP sp

    Howzabout renaming the folder instead? It seems to have some "history" in it about past WindowsUpdate activity that might come in handy.

  9. #9
    Super Moderator jscher2000's Avatar
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    Re: WindowsUpdate fails to download patches (XP sp1)

    >> 2003-08-18 18:46:28 01:46:28 Error IUENGINE Library download error. Will retry. (Error 0x80072EE7)

    > I was hoping someone could tell me what the errors in the WindowsUpdate log mean. (see above)

    Microsoft explains (more or less) the error you're getting as follows: "Error code 0x80072EE7 is another common error code that is logged in the Windows Update.log file. This error code indicates a name resolution problem; the client cannot locate the Software Update Services server."

    Check out this URL that the ActiveX control can't access:

    http://download.windowsupdate.com/msdownlo...cf6a3becf73.exe

    The windowsupdate.com domain is under attack, and there has been speculation that ISPs are blocking access to that domain to prevent attacks from leaking out of their networks. Some have confirmed it. Presumably this is a short-term strategy, but unfortunately, if that is your problem, you have to do a workaround by supplying the IP address corresponding to that domain yourself. The way you do this is to add it to your hosts file temporarily. Open the following file in Notepad:

    C:WINDOWSSYSTEM32DRIVERSETChosts

    the last line probably is something like

    <pre>127.0.0.1 localhost</pre>

    below that, add

    <pre>nnn.nnn.nnn.nnn download.windowsupdate.com</pre>

    where nnn.nnn.nnn.nnn is one of the addresses for download.windowsupdate.com. When I run nslookup from my office computer (using SamSpade for Windows), I get a huge list of potential addresses:

    <pre>08/19/03 18:01:35 dns download.windowsupdate.com
    Canonical name: download.windowsupdate.com.c.footprint.net
    Aliases:
    download.windowsupdate.com
    download.windowsupdate.nsatc.net
    Addresses:
    165.193.100.6
    206.24.190.190
    206.24.192.222
    207.189.79.70
    208.172.13.253
    208.172.158.151
    208.172.158.170
    208.172.158.207
    208.172.192.132
    208.174.128.132</pre>

    I assume these will work anywhere, even if the network is rigged to give me the addresses best for Northern California. I CANNOT guarantee that all of these addresses are valid, but I think they are. Anything you download from the chosen address will be executed, for better or worse, so I think it's rather important to choose one that is truly a Microsoft address! At this point, I'm not aware of any "cache poisoning" or other attack that might have rendered the above unreliable, but again, I really cannot give a guarantee.

    One of the above is listed in the attached thread, in which the original poster reminds you to either restart after updating hosts or open a cmd window and run this:
    <pre>nbtstat -R</pre>

    Note: It is VERY IMPORTANT that the R be uppercase in that command! A lowercase r does something different.

    After the crisis has passed, you should clear the old address from your hosts file, as it eventually will become obsolete and cause WindowsUpdate to fail for completely mysterious reasons. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  10. #10
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    Re: WindowsUpdate fails to download patches (XP sp1)

    I tried again this evening and Windows Update is working! I'm downloading 32mb of patches as I write. I have made no changes to my system. My guess is that when Microsoft got rid of the windowsupdate.com domain (which the worm was attacking) they broke other automatic links - such as "download.windowsupdate.com" referenced in my log file (as jscher2000 was kind to point out). I can ping download.windowsupdate.com, but windowsupdate.com just fails to resolve. Whatever, I am just glad it's working again!
    I do plan to make use of the Corporate Windows Update Catalog for my network at work. That will save some time.
    Thanks all. -Dave :-)

  11. #11
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    Re: WindowsUpdate fails to download patches (XP sp1)

    I just received a reply from Microsoft on this issue. A little academic as it's working now, but interesting never the less.....

    --------------------------------------------
    Recently it is being observed that this is a common issue with users of certain ISP

  12. #12
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    Re: WindowsUpdate fails to download patches (XP sp1)

    Some people have raised the issue that it is a pain to have to reload or put on a new OS say Windows XP, and then go get all your patches. I prefer the Security Bulletins, and that site to do it, but if you're using Win Update, they've have a feature to their site that many people don't take advantage of a heading called Catalogue which theoretically should list all the updates in categories to date:

    [b]What if you want to know about all the updates that have been issued relating to a specific XP product or piece of hardware? Microsoft has recently upgraded Windows Update to include another section called Windows Update Catalog, accessible through the same Windows Update interface. From the Windows Update Catalog you can review all the operating system updates that have been issued as well as the driver updates for hardware devices. To access Windows Update Catalog:

    [Start] [All Programs] [Windows Update]
    In the left pane, under Other Options, select [Personalize Windows Update]
    The right pane will display the [Personalize Your Windows Update Experience] screen

    Click [Save Settings] and look at the left pane again. Under the See Also section there will be an entry called Windows Update Catalog. Click it and the [Welcome to Windows Update Catalog] screen will open in the right pane.

    Set the search parameters for the correct operating system and then use the optional advanced search parameters if you want to narrow the search. To see all the updates just click search after selecting the correct operating system. This is where the differences truly start to emerge between Windows Update (WU) and Windows Update Catalog (WUC).

    If you had still been in WU and selected [Scan for Updates] the listing you received would only apply to the operating system on the machine you were using to access WU. In WUC, the listing returned covers the operating system of choice, and depending on your search parameters, a complete listing of Critical Updates and Service Packs, Recommended Updates, and Multi-Language Features.

    From the Search Result screen you can switch between the categories of results, selecting none, any or all which you want to add to the Download Basket; another major difference between the standard WU and WUC. There is a [Sort By] button on the right side of the screen that allows you to organize results by title or date. Once you

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