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  1. #1
    New Lounger
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    User Can't access web mail with new HSD connection

    Hi, I have a user whom just changed her dial up connection to Comcast HSD connection. With this new connection she can't access her web mail, but she is able to access it using dial up. I tested our web mail from outside my company and I'm able to access with no problem using a cable modem.
    Any suggestions?. She is able to open any other internet pages with her new connection.
    Thanks for your advice

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: User Can't access web mail with new HSD connection

    Could her DSL router's built-in (limited featured) firewall be blocking something the mail server wants to do? If you test it out using a laptop that has a software firewall, maybe you can diagnose any connection issues.

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