Page 1 of 2 12 LastLast
Results 1 to 15 of 21
  1. #1
    3 Star Lounger
    Join Date
    Apr 2001
    Posts
    304
    Thanks
    0
    Thanked 0 Times in 0 Posts

    18mb .pst file is empty - Help! (Outlook 2000)

    One of my users stores a lot of her emails on a .pst file on a network drive. The file is 18mb in size, but all of the items/emails have mysteriously disappeared. Gone. Kaput. Any idea what might have happened? I've tried closing and reopening the .pst file to no avail.

  2. #2
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    Since the PST file is on a network drive, have you tried opening it from another machine: File|Open|Personal Folders File? The user may have enabled a Filter on a Custom View. HTH
    Gre

  3. #3
    3 Star Lounger
    Join Date
    Apr 2001
    Posts
    304
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    Hey unkamunka - thanks for the idea. Tried it, though, and it didn't work. Both folders in the .pst say 0 items on the Outlook status bar. We thought maybe something went wrong with the .pst and attempted to restore it from a backup tape. But the restored .pst is doing the same thing. Any more ideas?

  4. #4
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    Try running scanpst.exe (a.k.a the Inbox Repair Tool) on the PST. On my Win 2000 machine, this is located in Program FilesCommon FilesSystemMapi1033NT.
    Gre

  5. #5
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    Use Folder View to see if there are folders not showing in the Outlook Bar view. In Folder View, click on the root of the PST and run an Advanced Find for Messages, leave the "Search for the word(s)" box empty.
    -John ... I float in liquid gardens
    UTC -7DS

  6. #6
    Super Moderator
    Join Date
    Dec 2000
    Location
    Renton, Washington, USA
    Posts
    12,560
    Thanks
    0
    Thanked 4 Times in 4 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    The size of the PST file will NOT decrease when your delete some files. You must run "Compact now" from the properties pane.

    Select the top level of the "Outlook Folders list", right click, select properties.
    On the "General" tab, select Advanced, and then the "Compact now" button.

    So if the folder was emptied and NOT compacted, the files size would appear to be large enough to hold all of this data.

    Also remember that the PST file, contains ALL of the data including the Calendar, Contacts and etc.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  7. #7
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    > the PST file contains ALL of the data including the Calendar, Contacts etc.

    Dave that wouldn't be true if it's a second or third PST, would it? A question for my benefit is, in addition to server-side default Folders, I have more than one PST; how do I determine which one has the Contacts and Calendar? Is it for sure the first one I created?
    -John ... I float in liquid gardens
    UTC -7DS

  8. #8
    Super Moderator
    Join Date
    Dec 2000
    Location
    Renton, Washington, USA
    Posts
    12,560
    Thanks
    0
    Thanked 4 Times in 4 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    How do you control when each is used? You may need to close all but the one, and see what is in fact in it. Then open the next, and next.

    You may find out that each PST file may have some of each. The trick of using more than one, may get some one in a mess. I have never used more than one, but before retirement, we had ouer personal pst file and any thing "Globle" was under the control of the IT department. We could NOT add or delete to it just read it.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  9. #9
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    <P ID="edit" class=small>(Edited by JohnBF on 22-Aug-03 15:48. Next time I will test more carefully.)</P>If I go into Advanced Find, from the root of either PST, I can search for all types of Outlook Items and bring them up. With Calendar Items, they show up in both PST's. Maybe the "common items" (Calendar, Contacts, Tasks) are all kept in both?

    Stop it, Dave, you're scaring me. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    -John ... I float in liquid gardens
    UTC -7DS

  10. #10
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    I (inadvertently) had such a set-up on my machine several years ago. From memory, it is the "one which was there first" to which incoming e-mails are directed.
    Gre

  11. #11
    Super Moderator
    Join Date
    Dec 2000
    Location
    Renton, Washington, USA
    Posts
    12,560
    Thanks
    0
    Thanked 4 Times in 4 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    As stated above, I have used one PST file and it contains ALL of my data as designed by MS. In all of the books and at web sites, that I have read, it has been stated time after time that this what is happening and that is why the PST files get so LARGE. This includes Woody's books and newsletters. He has talked about the PST files many times. My pst file on this machine is 78,048 Kb, which is small compared the wifes which is 174,3k2 Kb. On other poeples machines I have seen them MUCH large yet .

    But those of you that are using multi-files, I guess we need to hit the books and find out how they are being used.

    I have never thought about using more than one pst file.
    What are the advantages of it?
    How do you do it?
    and how do you control them?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  12. #12
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    (I'm addressing my work setup here, which is a fairly common corporate Exchange Server, Outlook Client, default message folders on the server, user based PST for permanent message stores. My home setups are single PSTs.)

    What are the advantages
    Allows you to have more PST data than the maximum size of a single PST.

    >How do you do it?
    Easy, create a new PST service by the usual method per Outlook version.

    >and how do you control them?
    I use one for one for all my customer folders, the other for all my admin type stuff. I'm quite a packrat (for those outside the US, that's a creature that hoards everything). I don't have any "control issues" but I'm curious to know where the default Contacts, Calendar, and Task folder Items are kept, and I think the answer may be in every PST. I think Jefferson has more than one PST, I'm curious to see what he knows.

    Which may be the answer to the threads we are seeing about "empty" PSTs; they may have no messages, but they contain Contacts, Calendar, and Task Items.
    -John ... I float in liquid gardens
    UTC -7DS

  13. #13
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    Why give yourself the headache of having more than one default set of Contacts, Calendar, and Task folders? <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

    It's the email that creates most of the bulk - either archive the email regularly (by function) or keep separate functional PSTs. If necessary, you can have a Contacts subset - although that tends to cause <img src=/S/dizzy.gif border=0 alt=dizzy width=15 height=15>.
    Gre

  14. #14
    Super Moderator
    Join Date
    Dec 2000
    Location
    Renton, Washington, USA
    Posts
    12,560
    Thanks
    0
    Thanked 4 Times in 4 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    How do you switch from to another or know which PST file you are sending (writing) to?

    Do you have more than one open at a time?

    Can you give us a screen shot of your Outlook Folders list?

    I may be wrong but on Exchange Server, do you not use "CST" files?
    So you may have a PST and a CST file open.

    Also remember that you are on a Exchange server, where most of us are using the "internet" version. Which by the way, in Outlook 2003 there is ONLY one version, it works for both Exchange Server and Internet access.


    Edit.
    From Using MS Office XP by Ed Bott and Woody Leonhard,page 200,
    Personal Folder files........
    See attachment.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  15. #15
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: 18mb .pst file is empty - Help! (Outlook 2000)

    I keep several extra PSTs open at all times to archive things that I don't need swelling up the main PST (which just passed 500MB). You can shove stuff there with Rules, macros, etc. It's just like adding a room to your house to hide your junk in. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    (In case you're curious about Transfer PST, it is attached to two profiles, and anything I want to share between then, I put in there. A lot easier than import/export or forwarding to another account. It's also become the accumulation point for various subscriptions as well as my spam archives... the Bayesian software, if I ever get it, will have a lot f training material. <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15> )

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •