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  1. #1
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    IE6SP1 & Q813951 (6 SP1)

    My version of Internet Explorer reports in Help/About as follows - IE6, SP1, Q810847, Q813489, Q813951,Q330994.

    When I tried to install the latest Microsoft patch Q813951, it gave me a message that this patch can only be installed if SP1 and Q810847 are installed. Of course they are! But anyway I got Q810847 from my archives and tried to install that but got a message that this patch can only be installed if SP1 is installed!

    Can anyone tell me how to get around this Catch 22, please?

    Noel

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    Re: IE6SP1 & Q813951 (6 SP1)

    IE seems to think that you already have Q813951 installed - because it's listed in Help|About. Are you sure you have installed it already - in some form or other?
    Gre

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    Re: IE6SP1 & Q813951 (6 SP1)

    Noel--

    UK is sure right to confirm the Hotfix because it's easy to loose track of them--they're so many, but about 8 months ago, and I'll look for the IE thread later and post it, R2 went to some length to prove that Help and About is often erratic--they aren't always listed or aren't listed correctly in Help and About unfortunately or as Chameleon showed in a recent XP thread was her Direct X hotfix listed in Add/Remove even though she did have it in the registry. So here's what I'd do:

    1) Confirm if it's in by going to the subkey in the registry:

    If hotfixes have been applied to Windows NT, Windows 2000 or Windows XP, that is recorded in the registry. Check the following registry key to see what hotfixes have been applied. This is how utilities can query the OS about which hotfixes have been applied.
    Hive: HKEY_LOCAL_MACHINE
    Key: SOFTWAREMicrosoftWindows NTCurrentVersionHotfix

    There will be a subkey for each hotfix that has been applied. This registry tip applies to NT, W2K and XP.


    2) If the hotfix isn't registered, then I'd go to Technet, Find it in the list or use the Search Engine for Hotfixes they provide, and then see if it will install from there:

    Technet Hotfix Search and List by Number

    Hotfix Control Freeware <img src=/S/free.gif border=0 alt=free width=30 height=15>

    Also you might find this lounge thread and links on other Hotfix Check Tools useful:

    Baseline Security Analyzer vs. HFNetChk Windows Section of Lounge 24 Aug 03

    It may be that you have it and that's why it's bouncing, but a common Windows Update glitch is to bounce when you don't have the particular hotfixes.

    See Microsoft Windows Update Troubleshooter

    SMBP

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    Re: IE6SP1 & Q813951 (6 SP1)


  5. #5
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    Re: IE6SP1 & Q813951 (6 SP1)

    Thanks Unkamunka,

    My apologies for not even noticing that Q813951 was listed in the IE6 About! I am using Win2000 Pro and when I went into the Registry I discovered that none of the hotfixes were listed. I did have to do a Repair on Win2000 recently - don't know if that wiped out the registry records, but if so that would explain it all

    But big thank you for pointing me in the right direction

    Noel

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    Re: IE6SP1 & Q813951 (6 SP1)

    Thank you very much SMBP - I think you have put me on the right track. The registry does not even have a key for Hotfixes at the location you pointed me to - so I guess that explains why I was having trouble installing the latest.

    The only thing that I can think of that would be relevant is that recently I had to do a Repair on Win2000 because it was behaving strangely. I have no idea whether a repair (using Repair disk and the original CD) would wipe out all the hotfixes, but looks like I had better re-install them all!

    I have followed your other recommendations and downloaded the files recommended and will install them later today.

    I will follow up on the other threads you suggest once I have got that far.

    Thank you very much for your help.

    Noel

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    Re: IE6SP1 & Q813951 (6 SP1)

    Noel--

    I meant to mention that the hotfixes could also be listed at

    HKEY_LOCAL_MACHINESOFTWAREMicrosoftUpdatesWindows 2000SPX where X could be 1-4.

    Take a look for this also. Notice its mention in this KB:

    319109: Windows Update Site Lists Updates That You Already Installed

    SMBP

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    Re: IE6SP1 & Q813951 (6 SP1)

    Thanks very much SMBP, and my apologies for the delay in responding - work pressures took over.

    It seems that none of the hotfixes I had installed previously are now recorded in the registry so I will go through and install them again and see if that solves the problem.

    Best wishes,

    Noel

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