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  1. #1
    New Lounger
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    Update 823980 (WinXP Pro SP1)

    I seem to be having problems with this update. It downloads OK, runs OK, says its finished OK, but when I next connect to the net it downloads it yet again. The cycle then repeats. The update does not show in Add/Remove Programs. Anyone any ideas??
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  2. #2
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    Re: Update 823980 (WinXP Pro SP1)

    Hi Julian--

    More chance of this happening if you get it from the Win Update servers. This should get it and verify it for you. Add/Remove does not show all the Hotfixes. Maybe it should. There has been much written by MS in KB's and WinUpdate TroubleShoot links to explain why. You can see the links at Posts 287488, 287511, 287591 which may help.

    Here's what I'd do because sometimes despite what the dialogue boxes, successful download boxes, and progress bars tell you the hotfix is either in or out and not registered. There have been times that Add/Remove and Help/About says they are in but they're not registered so they're not really in. I've done a lot of watching Win Update with different registry monitors--kind of a spy cam for Win Update doing it's thing.

    On several people's machines I put it on after cleaning off MSBlaster.exe and W32.Sobig.F@mm because they ignored MS on July 16, 2003 when it said the patch was critical, and thought firewalls and AV definitions to be less than important, it has shown up in Add/Remove on all of them but the real confirmation is the registry--look in 2 possible keys or subkeys of the second Hive and key for it:

    1) Hive: HKEY_LOCAL_MACHINE
    Key: SOFTWAREMicrosoftWindows NTCurrentVersionHotfix
    There should be a subkey for each hotfix applied normally. This applies to NT, 2K, and XP.

    2) HKEY_LOCAL_MACHINESOFTWAREMicrosoftUpdatesWindows XPSP1


    __________________________________________________ _____________________________

    If it's not showing up in the registry at these keys, you don't have it. To get it then, I'd go to:

    MS03-26: Buffer Overrun In RPC Interface Could Allow Code Execution (823980) Originally posted: July 16, 2003; Revised: August 21, 2003

    319109: Windows Update Site Lists Updates That You Already Installed

    If you want to check for any hotfixes you might have missed, this is convenient and you can search by the OS in the machine you want to update--I put in Pro SP1 since that's what you have here:

    Microsoft Security Hotfix Search and List

    I'd get my Hotfixes this way with notification bulletin via email:

    MS Security Bulletin Notification Service <img src=/S/free.gif border=0 alt=free width=30 height=15>

    You may be interested in these:

    Hotfix Control 1.1.4

    Baseline Security Analyzer vs. HFNetChk General Windows Solutions Section of Lounge 24 August 2003

    I'm hoping this last link will pursuade you to use the Security Bulletins rather than Win Update:

    Windows Update Troubleshooter

    hth,

    SMBP

  3. #3
    New Lounger
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    Re: Update 823980 (WinXP Pro SP1)

    Hi,

    Thanks for the info. Checked the registry and found the entries there, then decided to check the MS 319109 article and decided to follow its instructions. I downloaded the update, again!, and deleted reference to it in the Windows NT path and also in the path they said to check:

    HKEY_LOCAL_MACHINESOFTWAREMicrosoftUpdatesWindows XPSP1 (in this case it appeared in SP2, SP1 doesn't exist in this path on my machine)

    I ran the new update and it now does appear in Add/Remove Programs. I suspect that I had a copy of the original download not the updated one.

    Many thanks for the info

    Julian
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